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25%
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8%
17%
3.8
Average Rating
(based on 12 Zerve Review Ratings)
Company Culture
4.1
Growth Opportunities
3.6
People You Work With
4.3
Person You Work For
3.9
Rewards You Receive
3.3
Support You Get
3.8
Way You Work
3.7
Work Setting
3.6
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Web Developer
in New York City, NY

"I've worked at Zerve for more than 8 months now and all I can say is wow! This play is a great place to work at and easily accessible! Everyone is friendly and we seem to operate on the same wavelength. At the same time, managers act like managers, and we respect them highly because they operate with great accountability!"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Operations Intern
in San Francisco, CA

"Fantastic, educational internship at a great company!"

What do you like about working at Zerve?

"I worked at Zerve for about 6 months, as a full-time intern. During my time at Zerve, I learned an exceptional amount on a wide variety of subjects, and I truly value the skills I gained. Unlike many internships, you are expected to learn quickly and shoulder quite a bit of responsibility, which means that every person there is a valued member of the team. To me, that is something that makes Zerve internships unique.Aside from the actual work I did at Zerve, I felt privileged to work in such a great office environment. Everyone, from fellow interns to the CEO, really seems to enjoy working at Zerve, and fully embraces what it means to be a part of Zerve. I actually looked forward to going in to work every day, and never left work stressed or unhappy. My internship at Zerve was a truly positive experience; I would not have changed anything!"

Do you have any tips for others interviewing with this company?

"An internship at Zerve is well worth the time and effort it takes to get there!"

What don't you like about working at Zerve?

"The hours can be tough for some, but for others (like me), they were much better than a normal 9-5 schedule. Either way, the quality of the internship more than makes up for a few minor complaints."

What suggestions do you have for management?

"Maintain the great office atmosphere - it helps to make everything awesome about Zerve that much better."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5

Company-Industry Rating Comparison

3.8
Zerve (12)

4.5 Highest Rated in this Industry is Priceline.com (6)
2.9 Lowest Rated in this Industry is International Cruise & Excursions (6)
3.7 Average of All Companies in this Industry (1,056)
Operations Intern
in San Francisco, CA

"Great internship in which I gained a lot of experience in customer service!"

What do you like about working at Zerve?

"I loved working at Zerve because I really felt like I learned a lot in my internship. Instead of filing papers, I got hands-on experience in customer service, sales research, and content management. In my position I felt as though I was contributing to the company's success which was very rewarding. Additionally, everyone on the Zerve team is so friendly and understanding. It was very easy to fit in and have fun while at work."

Do you have any tips for others interviewing with this company?

"Be yourself and really understand the company before interviewing. It is a very cool company with many interesting aspects; definitely read up on it so you can get a feel of what you would be doing."

What don't you like about working at Zerve?

"The only downside would be the hours. Because you are taking customer service calls, the hours are later than normal and you may have to work on the weekend."

What suggestions do you have for management?

"I think management was great. Easily accessible and very understanding. I don't have any suggestions."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Service Intern
in San Francisco, CA

"Working for Zerve was an amazing experience, I highly recommend it!"

What do you like about working at Zerve?

"I really enjoyed having fun, intelligent, dedicated coworkers. Keep in mind this is an internship. There is a huge opportunity for growth at Zerve and the team really loves to watch interns flourish. I had the opportunity to work on numerous different projects with various members of upper management. They made me feel like a part of the team and not just another intern. This internship is unique in the sense that you are not an errand runner, this is not the type of job where you are forced to go get coffee or anything like that. They treat everyone like equals and you really do get the opportunity to make friends with your team. I felt like the work I was doing had purpose and helped grow the company. You even get to interact with the CEO and I felt like my voice meant something at Zerve. The relationship I built with not only my coworkers but my supervisors was amazing and I wouldn't trade it for anything!"

Do you have any tips for others interviewing with this company?

"If you are thinking of working with Zerve definitely keep in mind that it is a start up. Start ups require dedication, perseverance, and a LOT of hard work. If you do everything above and beyond expectations, you will go far and it will definitely be acknowledged and appreciated."

What don't you like about working at Zerve?

"Nothing! The only complaint I have would probably be working late night shifts. However, for me this wasn't too bothersome since I'm a night owl. Another aspect that was definitely difficult for some was balancing time on calls and time on your projects, however Zerve designated time for interns (typically a 4 hr shift) where you just work on your projects which was really helpful. I felt like answering calls and working on projects wasn't too difficult, it's up to you how you balance your time in between those calls. If you balance time wisely then you will be just fine."

What suggestions do you have for management?

"Keep doing what ya'll are doing and stay Zervey! You guys rock!"

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5

Average Zerve Ratings in the Past 2 Years

Year Salary
2012 $3
2013 $3
Customer Service Representative
in New York City, NY

"Senior management is good; it's just support supervisors who are petty weak."

What do you like about working at Zerve?

"The company is okay for the service it provides. There are some nice people to chat with and then there are those that have no personality."

Do you have any tips for others interviewing with this company?

"Avoid the company. You can gain more exposure working with an established company with experienced supervisors, not just college students who think they are experienced because they have a few more weeks under their belt."

What don't you like about working at Zerve?

"I think the 5th reviewer on this post said it all. The reviewer stated he/she is a supervisor and they have a young staff level which is great. For a supervisor to make an age discrimination comment like that tells you that the company, Zerve, does not train its supervisors in labor laws. There is one supervisor in particular that is very rude, speaks 100 miles per hour and lacks personality and people relationship. She is in the New York office and lets the title of a supervisor go to her head. I was anticipating Fridays, because she was not in the office. Many of the staff forget they are their as customer service representatives, but just because one is here a month longer, they think they have seniority. It's not only funny, but shows that they have a mentality that hasn't yet developed. This is not the real world exposure, but when they get to that level, they better braise tight. LOL."

What suggestions do you have for management?

"Management needs to be more considerate of the very low hourly wage they give, and weigh that against the expectations they have of their employees. Every day there is a new policy on one or more accounts. It's hard to do your job with policy after policy after policy. Realize you are running a business with INTERNS not experienced employees. $10 an hour can only go so far."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Customer Service Intern
in New York City, NY

"I really enjoyed the work environment and all my coworkers were great."

What do you like about working at Zerve?

"Even as an intern, I felt lie I was doing valuable work and contributing to the company. And the people were great! Everyone was easy to get along with which made for a great work environment."

Do you have any tips for others interviewing with this company?

"The people at zerve do a great job of training their employees and helping them become familiar with their work. As long as you are willing to follow that training and listen to the advice of the other employees, you will have a great experience at zerve."

What don't you like about working at Zerve?

"You have to work on the weekend, but my boss was always very receptive to scheduling issues or requests."

What suggestions do you have for management?

"Keep up the great work! The work environment and the people at zerve is what made it such a great experience for me and a fun company overall."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Operations Representative
in New York City, NY

"Extremely poor. One of the worst jobs I have ever had."

What do you like about working at Zerve?

"The other customer service reps and college interns on the whole were an intelligent and friendly group of people. Everything else about the company and position was abysmal."

Do you have any tips for others interviewing with this company?

"Don't. There are other jobs out there. If you insist on interviewing with Zerve, then negotiate a great starting pay rate/salary and a schedule that works for you. Otherwise, you will be sorry."

What don't you like about working at Zerve?

"- The starting salary is very low, and any raises you receive are not much of an improvement.- The schedules are difficult to cope with, with some morning shifts and some night shifts. A typical schedule for new employees almost always involves one shift in which you work until 10 PM, followed by an 8 AM shift the following day. - The job ad makes it seem like an exciting travel and leisure/technology company, but the reality is that you are working at a call center, answering the phone non-stop all day while attempting to complete other projects on the side. Doing any task while answering a telephone every five minutes is frustrating and positively unproductive.- The office always seems to be understaffed, meaning that you feel chained to your desk because the phones never stop ringing and you get chewed out if you miss your turn to pick up a call. - You have to call out bathroom loudly every single time you need to run to the restroom. This is an embarrassing and very juvenile thing to have to do at your place of employment.- Most employees eat lunch at their desks while answering phones every few minutes because there is no lunch/break area. If you are sitting at your desk you HAVE to answer the phone, so most employees choked their food down while picking up calls. This was one of the most frustrating, saddening and inhumane aspects of working for this company.- Due to the understaffed office, you are strongly discouraged from ever calling out sick even if you are very ill. - There are ZERO holidays at this company as they are open 365 days a year. You may have to celebrate New Year's Eve, New Year's Day, Valentine's Day, Easter, Passover, Independence Day, Labor Day, Thanksgiving, Hanukkah, and/or Christmas at work.- There is no HR department at this company, leading employees to feel lost when needing to report something they are concerned about and/or dissatisfied with.- Employees work insane amounts of unpaid overtime. All full-time staff work close to 60 hour weeks at this company with no overtime compensation.- The tiny office that I primarily worked in had no windows and was extremely depressing.- New employees come and go quite frequently, and the high employee turnover is not surprising considering how poorly managed the company is.- There was a lot of resentment in the office directed at management due to their inability to inspire the staff, and a lack of transparency.- I strongly suspect that the positive reviews for Zerve on this site are not genuine."

What suggestions do you have for management?

"Create an HR department. Create a lunch area/room so that employees can eat their lunch in peace. Request honest feedback from your employees and be open to critiques about the work environment and management style in order to improve work conditions at Zerve. Your business may be profitable and growing, but your employees are very unhappy."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Customer Service Agent
in New York City, NY

"Had no office experience coming in, but it is a great place to learn."

What do you like about working at Zerve?

"The atmosphere and people are the best! It is easy to feel at home and be comfortable in the work environment. This does not mean we are a bunch of slacker. We work hard and are proud of our company."

Do you have any tips for others interviewing with this company?

"Management values independence, but make sure to show that you can work as a team."

What don't you like about working at Zerve?

"Most people would find the hours extremely demanding, but management is flexible in terms of scheduling and working around class schedules for students and other responsibilities."

What suggestions do you have for management?

"What more can you ask for when we have a fun budget."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Intern
in New York City, NY

"Working at Zerve was a wonderful experience that I was lucky to have."

What do you like about working at Zerve?

"Everyone that I worked with on a day-to-day basis was friendly, helpful and extremely knowledgable about their job."

Do you have any tips for others interviewing with this company?

"Be FRIENDLY! To work at Zerve you must have a special something. Be yourself, be outgoing, and you will be just fine."

What don't you like about working at Zerve?

"Having to work on the weekends and sometimes at night."

What suggestions do you have for management?

"Simply to keep doing what they're doing and stay awesome!"

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Supervisor
in New York City, NY

"Great experience. I feel lucky to have had the opportunity to work there."

What do you like about working at Zerve?

"Zerve is a fun company. The team is young, smart, down to earth, and ambitious. In my years at this company, I dealt with every type of situation and client imaginable, and grew a ton as a professional and as a person. My boss was a fantastic mentor."

Do you have any tips for others interviewing with this company?

"It sounds corny, but you get out of it what you put in. Work hard and you can really go far at Zerve.Also, if you get hired, don't fall off the radar of the person who was your main contact during the interview process. If you are able to impress that person and cultivate a good working relationship with him/her, s/he could become a real mentor for you. This could really help if you are interested in moving up and doing well at the company. (And if you're not interested in those things, move along! Zerve is not the place for you.)"

What don't you like about working at Zerve?

"Sometimes it gets really busy. I didn't always love this, but I gotta admit it was a rush! Good time management skills and ability to prioritize (among many other skills, to be sure) are a must to work at Zerve."

What suggestions do you have for management?

"Maybe consider creating one of those fun and games rooms for employees to take breaks. I think people work better when they are able to really take a mental vacation during a break and come back refreshed."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Manager
in New York City, NY

"Fantastic team and great opportunities for growth!"

What do you like about working at Zerve?

"When I interviewed at Zerve, I was impressed by the smart yet fun team and the opportunities to take on really exciting challenges even at a young age. The company has consistently delivered on these two things in the years I've been here! My coworkers are an amazing group of people who are both very hardworking and fun to hang out with, and the office is really a community. I've gotten opportunities to take on really interesting and challenging projects here that friends at other companies don't - if you work hard here, you get a lot of cool opportunities!"

Do you have any tips for others interviewing with this company?

"Zerve's team combines hard work and high standards for ourselves and each other with a fun, relaxed environment. If that sounds like you, I'd encourage you to apply and share that in your interview!"

What don't you like about working at Zerve?

"Well, there's nothing I don't like! But I think the one thing people sometimes don't like here is that you get out what you put in - people who want to coast along in their job aren't going to be happy here. Personally I think that makes our team culture much more enjoyable, but it's not for everyone."

What suggestions do you have for management?

"Keep it up! The management keeps the team updated on major company goals so that we know how our work impacts the company, and they also give us the support to do our jobs well but the space to manage our work independently."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Analyst
in New York, NY

What do you like about working at Zerve?

"Zerve has a casual work culture typical of an internet start-up."

Do you have any tips for others interviewing with this company?

"DON'T. Wait tables is a better option if you really need employment."

What don't you like about working at Zerve?

"Zerve asks for 55-65 hr weeks for low pay (30-40K range), barely any benefits, very few vacation days. No sick days. Management is inexperienced, generally poor and can be outright hostile. The CEO is completely MIA. You work weekends and every holiday (including Christmas). Many long-term team members are awkward and not friendly, and there isn't much team unity. It's a terrible, awful deal."

What suggestions do you have for management?

"Treat your employees with care and respect. Focus on company building, not product building. Try to make it resemble a white-collar sweat shop a little bit less."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 2 / 5
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