"Helping customers with their issues and providing great service."
"I do not have any problem with my job, however the environment it is really poor, especially with the manager who is always causing problems and talking bad about people."
"I love to help people. Being able to assist is a joy in itself. There is nothing that I can say that I hate about customer service."
"I love being able to help customers understand what may have been confusing about their bill and giving them the information needed to make the most out of their service. I hated the effort required to escalate an issue that cannot be resolved over the phone."
"I like the job and the interaction with customers. I also like the fact that I was able to expand my duties when the business was slow. I was not satisfied with the fact that I was never reviewed for my work. I was rewarded with bonuses that I was informed that I was a select few, but the business was slow."
"Love to help and work with people, but customer service provides no job security and it's very hard to be recognized for the work you do."
"Most customers are zombies."
"I would have to say the inability to help certain customers the way we should but not able to because of policy."
"Close to home and 4 day work weeks."
"I really loved helping people. Being able to take control of a bad situation and turn it into a good experience for the customer was always a rush. The job never became boring because I never knew what story I was walking into that day."
"The opportunity to provide information to people to empower them to make the most applicable choices in attaining our service or product. I love connecting with people."
"I love that I help people in need and make their day better. I hate the agents before me and after me they are incompatant and lazy, don't do their jobs so it makes mine a lot harder to do."
"I loved the fact that I could interact with different kinds of people every day and knowing I helped someone really made my day. That was my favorite part of the job. What I didn't like about my job were the times when I was not able to help certain people regarding their billing issues/payment plans but I had no choice. I had to follow company guidelines and had to abide by them, unfortunately this was the part I did not like about my job."
"I love being a helper and an aide to the customers and their needs. It was always a great feeling knowing that I was able to assist them successfully with their issues, and if I wasn't able to I would gladly transfer their call to the appropriate department."
"Not having enough time to research the issues to implement a solution in a timely manner."
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