470 Technical Support Analyst Reviews
Submit a ReviewPlease give us a one liner to describe this review.
"I recommend not leaving current employment for this company."
What do you like about working at VLN Partners?
"The casual work environment, generous PTO and holiday schedule, coworkers are really nice"
Do you have any tips for others interviewing with this company?
"Your final interview will most likely be with the owner, there is a good chance he will hire you on the spot. Do good work and don't make waves your first 3-6 months many people are let go during that time frame if the owner decides he does not like you."
What don't you like about working at VLN Partners?
"Owner dictates and micromanages and does not use feedback from management staff. People are regularly getting fired/leaving. Many new hires don't make it past 3 months (cost cutting and bad hiring). Many of the building renovations have been half done for years (half open ceilings, open walls, only half of lunch room has flooring, 4th floor toilets back up and leak through to desks on 3rd floor)"
What suggestions do you have for management?
"Trust your management staff and employees you hired them for a their expertise. Make better hiring choices, do not hire positions you have not budgeted for at least 12 months and try to assess if you will actually 'like' the employee before you offer them a position."
Please give us a one liner to describe this review.
"I will be glad to be out of here."
What do you like about working at AvePoint?
"Getting paid on a bI monthly schedule and what benefits were offered."
Do you have any tips for others interviewing with this company?
"If you are starting out your career, you can get some experience here. If you are already experienced, there are many other options out there, especially in the tri-state area."
What don't you like about working at AvePoint?
"Just about everything else. Micromanagement runs rampant, and the organization is top heavy."
What suggestions do you have for management?
"No advice in general, and it would not be taken into consideration if suggested."
What do you like about working at Zodiac Aerospace?
"I mostly liked the team environment structure. Everyone at the company looked out for each other."
Do you have any tips for others interviewing with this company?
"Be honest and show enthusiasm. C&D is a great place to work."
What suggestions do you have for management?
"I would do nothing. I really enjoyed working there. I have nothing negative to say."
What do you like about working at Viztek?
"Not so much. Small company focus only to income, but no to customer"
What don't you like about working at Viztek?
"Relation with customer: the customer wasn't respect property. This had bad effect for future"
What suggestions do you have for management?
"Please, respect customer, and this respect will back satisfaction very well."
What do you like about working at Electronics for Imaging?
"Great Company Nice people support was surprising good for a small company."
Do you have any tips for others interviewing with this company?
"Software applications support . Would be great for the job."
What don't you like about working at Electronics for Imaging?
"Office space was confined (no windows) it was like you worked in basement"
What suggestions do you have for management?
"Just need to make sure staff is trained for their primary roles"
Please give us a one liner to describe this review.
"Experience in full network design, planning, implementation and troubleshooting"
What do you like about working at Virtual Point Technology Group?
"The people, quality of the equipment , growth and freedom to apply new technology"
Do you have any tips for others interviewing with this company?
"There was a lot changes to upper management which caused a huge turn over"
What don't you like about working at Virtual Point Technology Group?
"The turn over and the way they treated the older employees"
What suggestions do you have for management?
"treated the older employees fairly and utilize the talent that the company has"
Please give us a one liner to describe this review.
"Great - I learned a lot."
What do you like about working at UBS?
"Challenging projects that allow you to grow but not too much support from management."
Do you have any tips for others interviewing with this company?
"Make sure to reach out to someone internally to get an idea for what the role is. the description seems to be quite different from the roles."
What don't you like about working at UBS?
"Large bureaucracy and weak emergency process made the job challenging."
What suggestions do you have for management?
"Have a clear growth path or help engineers grow with the company."
Please give us a one liner to describe this review.
"Pinnacle exploited and Abused its Black Workers"
What do you like about working at Pinnacle Technical Resources?
"I was a contractor working for AT&T through Pinnacle Technical Resources. Pay started at $17.00 for the Advanced Technical Support I provided."
Do you have any tips for others interviewing with this company?
"Take the job if you are truly desperate other than that run in the opposite direction."
What don't you like about working at Pinnacle Technical Resources?
"AT&T decided to stop hiring its own permanent workers at the same time the company decided that the contractors would no longer be offered regular, full time jobs with the company once our three years were up. We were then informed by Pinnacle Technical Resources we would be permanent employees of the temp agency. Pinnacle scored a big contract to handle AT&T Uverse support. However, the company started abusing the employees. Once they secured the contract and beat out all other temp agencies, they approached us with a new contract that dropped our pay from $17 per hour down to $11 and $12 per hour. We had to take it or quit. Then the company started hiring more and more people as fill ins when the seats weren't available and callously instructed their managers to find reasons to fire the $17.00 per hour people in favor of the $11.00 per hour people. The temp managers, all inexperienced and being paid at only $16 per hour, started terminating good employees over any infraction. They sometimes went back months in an employees record to find things to terminate the employee for. Even issues with mistakes that were resolved. Even things that were caused by the employee being given bad information from the management. The company then proceeded to lie to the unemployment office when they suddenly fired 40% of their staff due to a work shortage like all the people were bad people. The unemployment office paid the claims anyway.AT&T was very abusive as well in that they forced the temp employees to work mandatory overtime and did not give these people sufficient breaks. The calls were automated and people sitting for so many hours unable to move became ill, legs and ankles swelling and started to quit. The company employed racist strategies in how quickly they promoted white employees over minority employees.The company and AT&T both have a problem with ethics."
What suggestions do you have for management?
"Quit because someone else can do your jobs better and treat your employees better."
Please give us a one liner to describe this review.
"Rail Europe was a great place to work. Nice people"
What do you like about working at Rail Europe?
"Great people, They were great with outside education. If you wanted to go to a class they would set you up to attend."
Do you have any tips for others interviewing with this company?
"Just be your self and relax they are a very good company."
What don't you like about working at Rail Europe?
"No Problems Rail Europe was a great place to work for."
What suggestions do you have for management?
"Be more involved with employees. If they would walk over to the employees I think that would go a long way."
Please give us a one liner to describe this review.
"Great and full of new experience"
What do you like about working at InSource Inc?
"Traveling all over the greater houston area and getting paied for it"
Do you have any tips for others interviewing with this company?
"be honest and be yourself best way to get a job"
What don't you like about working at InSource Inc?
"I didn't like that I wasn't getting paid for the miles I was putting on my car"
What suggestions do you have for management?
"that they should pay mileage for travel jobs cause texas is a very big state and what looks close on the map is actually far away"
What do you like about working at GFI Software?
"No real furthering of knowledge. Support is now on the bottom of the feeding chain instead of all employees being on an even playing ground."
Do you have any tips for others interviewing with this company?
"As long as you are not going for support, I guess it could be okay."
What don't you like about working at GFI Software?
"Support is on the bottom of the food chain. No opportunities to further knowledge. Virtually no co-worker interaction as we all are now separated by cubicle walls and lunches are extremely limited to the point where if you wanted to interact with your co-workers, there is virtually no opportunity."
What suggestions do you have for management?
"Actually listen to what employees have to say and listen to their input. Support is one of the only departments that directly engages customers and their common issues."
What do you like about working at Apple?
"I like helping people. I like working from home. I like my work."
Do you have any tips for others interviewing with this company?
"You're in it for yourself. Watch your back, and get to the top on your own."
What don't you like about working at Apple?
"I don't trust them. I think they would dump a person who is having a bad day in an instant."
What suggestions do you have for management?
"Do more to make the people feel like they matter."
What do you like about working at Fidelity Investments?
"Working in my specific position gives me the opportunity to learn new things and advance within the company. The schedule is great and flexible while working in a casual environment."
Do you have any tips for others interviewing with this company?
"Aim for the financial or legal side of the business as IT is competitive."
What don't you like about working at Fidelity Investments?
"Not scheduling more events during the time that I don't work so that I can attend them."
What suggestions do you have for management?
"Make things more efficient. Reduce overlap between services and departments. Listen to the people about how to make their job easier."
What do you like about working at UnitedHealth Group?
"Not much. We are overworked and have more to do than our staffing can handle."
Do you have any tips for others interviewing with this company?
"Consider your position wisely, as you will be stuck there for a while, one year at a minimum (company policy)."
What don't you like about working at UnitedHealth Group?
"There's no responsibility given to workers, and there are no chances for advancement. We are overworked on a daily basis."
What suggestions do you have for management?
"In the support center, give the employees more to do other than just take calls all day."
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