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470 Technical Support Analyst Reviews

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"Supporting the technology for the teachers and students is something that I have enjoyed since my first day. There are teachers that are constantly finding new ways to implement new technology and keep the interest of the students during instructional time. It is definitely one of the most fulfilling things I have ever done."
Posted 10 years ago in Douglasville, GA
Technical Support Analyst at Beckman Coulter
in Miami, FL
Company Culture 4 / 5
Technical Support Analyst at Mediacom Communications
in Gulf Breeze, FL

What do you like about working at Mediacom Communications?

"Things just don;t seem as organizeed as ther should be"

Do you have any tips for others interviewing with this company?

"Management experience is definately a plus if you want to move anywhere."

What don't you like about working at Mediacom Communications?

"We never get to sit at one desk and some of the stats they track are overbearing."

What suggestions do you have for management?

"Better reporting and more strict guideline which are easy fro the employee to find."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Technical Support Analyst at Cerner
in Kansas City, MO

What do you like about working at Cerner?

"I liked everything that I did for my last company"

Do you have any tips for others interviewing with this company?

"Make sure you are well prepared for your interview. hi"

What don't you like about working at Cerner?

"I didn't like the fact that it was only a year contract"

What suggestions do you have for management?

"I wouldnt have any suggestions for management. They did a very good job."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at Worcester State University
in Worcester, MA

Please give us a one liner to describe this review.

"I learned woking at the University and worked toward a classical education."

What do you like about working at Worcester State University?

"I am in-touch with the local community and got to help people"

Do you have any tips for others interviewing with this company?

"Do what you can when you can, and always communicate what you are doing to someone"

What don't you like about working at Worcester State University?

"The train that we received is non-existent which is challenging"

What suggestions do you have for management?

"The management is like a second family I with them well."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Technical Support Analyst at Optimum West
in Billings, MT

What do you like about working at Optimum West?

"I like working with the customers and my co workers"

Do you have any tips for others interviewing with this company?

"Be honest, but I will say being honest did not help me"

What don't you like about working at Optimum West?

"I will say being honest did not help me when it came to a complaint."

What suggestions do you have for management?

"Believe and support your employee before an outside company employee."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Analyst at Lane Gorman Trubitt
in Dallas, TX

What do you like about working at Lane Gorman Trubitt?

"The people are great, very professional and always willing to work on things together as a team."

Do you have any tips for others interviewing with this company?

"Be sure to understand that this is a small firm and to seriously consider the advancement options from the technology advancement as being limited."

What don't you like about working at Lane Gorman Trubitt?

"The options for moving up position and responsibility wise are non-existent due to the size of the firm. The benefits package for medical and dental is more like a liability as it's too expensive to purchase."

What suggestions do you have for management?

"To re-evaluate salaries as compared nationally, as they tend to fall behind national averages and do not keep up with the cost of living."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Technical Support Analyst at Microsoft
in Redmond, WA

Please give us a one liner to describe this review.

"Very good learning experience. A little coding, but very minor."

What do you like about working at Microsoft?

"I enjoyed the people and the culture. I did do a little coding, which I enjoyed a lot."

Do you have any tips for others interviewing with this company?

"Microsoft has very fast-paced work, but a laid back culture. It is a very interesting dynamic."

What don't you like about working at Microsoft?

"A large part of my job was not coding-related. I want to get into a more programming-heavy position."

What suggestions do you have for management?

"A little more feedback would be very helpful, and periodic status updates."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at Fannie Mae
in Urbana, MD

Please give us a one liner to describe this review.

"Rewarding opportunity, Great learning experience"

What do you like about working at Fannie Mae?

"Opportunity to grow and learn new jobs, friendly and helpful people, benefits,"

Do you have any tips for others interviewing with this company?

"The only tip that I can offer is be honest and open as to what you can do in order to help the company to advance"

What don't you like about working at Fannie Mae?

"Corporate Downszing - the way departments were cut and the number of employees that loss their jobs"

What suggestions do you have for management?

"Be open and honest with your employees. Let them know that they are doing a great job"

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at University of Chicago
in Chicago, IL

Please give us a one liner to describe this review.

"Difficult not to feel bitter, but I try..."

What do you like about working at University of Chicago?

"I liked the challenge of the work I did, and I liked actually working with students when they needed help."

Do you have any tips for others interviewing with this company?

"Be prepared for a roller-coaster ride. There are good days, but they're outnumbered by days of frustration, bureaucracy, and random enforcement of policies which are never put on paper, for fear that the director might be held accountable for what's written."

What don't you like about working at University of Chicago?

"My manager was demoted a few weeks after he hired me. The man who replaced him was unprofessional; he played favorites, made personal remarks about employees behind ther backs; allowed bullying; was incapable of standing up to higher management on behalf of his team; held back information that could have been used to allow me to improve, then punished me for not knowing. It was a hugely dysfunctional environment, complicated by my mishandling of a medical problem I was experiencing at the time. By the end of my tenure there, I was the team scapegoat and laughing-stock, and my manager was the leader of the pack."

What suggestions do you have for management?

"For management Nothing. They're quite happy with their extensive turnover rate among employees. But to Human Resources, I would like to convey that they REALLY need to start taking seriously the horror stories, reports, and grievances coming from a certain department."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Technical Support Analyst at Insight Imaging
in Lake Forest, CA

Please give us a one liner to describe this review.

"Great people to work with."

What do you like about working at Insight Imaging?

"The people I worked with and the mission of the company."

Do you have any tips for others interviewing with this company?

"If you get the job try to steer clear of office politics. There are folks in leadership positions that are politically toxic."

What don't you like about working at Insight Imaging?

"Lack of advancement opportunity and no raises for 4 years."

What suggestions do you have for management?

"Try to grow the company with a long-term plan rather than paying off executives int he short run and laying off workers."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at ProActive Business Solutions
in Oakland, CA

Please give us a one liner to describe this review.

"I don't remember much but it was hard hand job factory"

What do you like about working at ProActive Business Solutions?

"Cool people and flexible hours other then that place was hard to work"

Do you have any tips for others interviewing with this company?

"IF you like a lot of standing then you should apply,"

What don't you like about working at ProActive Business Solutions?

"what I was doing, factory stuff especially house hold cleaning product"

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Technical Support Analyst at Stream Global Services
in Beaverton, OR

Please give us a one liner to describe this review.

"Great company to work for with many advancement opportunities."

What do you like about working at Stream Global Services?

"The flexibilty to do the job in a timely fashion."

Do you have any tips for others interviewing with this company?

"Be yourself and will have no problem getting hired at Stream."

What don't you like about working at Stream Global Services?

"The income levels could be a lot higher to keep people."

What suggestions do you have for management?

"They do a great job listening to people and taking the input into practice."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Analyst at HealthFirst

What do you like about working at HealthFirst?

"great learning experience, lots of formulas and macros in excel"

Do you have any tips for others interviewing with this company?

"be prepared for lots of attitude and just smile through it ; - )"

What don't you like about working at HealthFirst?

"no time to train before employee left on maternity leave"

What suggestions do you have for management?

"to plan ahead better when an employee is pregnant and hire sooner"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at DZOIC
in Fruitport, MI

Please give us a one liner to describe this review.

"Great company to work for!"

What do you like about working at DZOIC?

"I work on my own hours, and my own timeframe."

Do you have any tips for others interviewing with this company?

"This company is great, I would recommend bringing your A game to the interview as it's a tough one."

What don't you like about working at DZOIC?

"Payday can be sporadic and sometimes late. This is a concern to those on a budget."

What suggestions do you have for management?

"I suggest setting up automatic payment, or an alarm to pay employees"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Analyst at Johns Manville
in Denver, CO

What do you like about working at Johns Manville?

"The salary and benefits are very good. Communication between upper management, c-level executives and employees is good. I do like my manager; she communicates well with me and our team of analysts."

Do you have any tips for others interviewing with this company?

"The fact that there is a Quarter Century Club says it all. And there are quite a few members. This is why it's challenging to impossible to change the way business is done and inspire innovation and the best use of technology. It feels like the company got stuck in the early '90s. In addition, it is so difficult to fire people who are simply, in some cases, just plain nasty people who know they can't lose their jobs, that JM loses good employees because they don't want to work such people who are whiners, complainers, and stop the forward progress of the company. If I were the CEO, I would be cleaning house and offering early retirement options or let some people go in order to infuse some new energy with some new blood into the company."

What don't you like about working at Johns Manville?

"Johns Manville needs to wake up to the new millennium."

What suggestions do you have for management?

"Allow people flex hours and telecommuting, move teams closer, improve office aesthetics."

Person You Work For 3 / 5 People You Work With 2 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 1 / 5
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