Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

What do you like about working at Asurion?

"Convenient location. nice people advertisement and recruiting spiel sounded good."

Do you have any tips for others interviewing with this company?

"Go work at McDonald's, you'll be a lot happier and better treated."

What don't you like about working at Asurion?

"Call types - 4th call center in 12 years - most abusive customers I've ever seen. Just got my yearly raise... got a big 11 cents after almost 2 years. Even McDonald's does better than that. Slave labor, barely minimum wage, funky systems, no respect and no support."

What suggestions do you have for management?

"Management always thinks they know everything but they're not the ones doing the work. Should try listening to employees sometime. Also should think of the extra pack of Mr. Noodles their big raise lets me buy when they're enjoying their 3-figure salary."

"This was a great company years ago but it is now a shadow of its former self. The executive team has not transitioned. They talk a good game but the pressure is unbelievable and new changes come at a rapid pace with very little forthought as to how they impact functionality and culture. The biggest pain is their transition to a sales environment and pushing this above all else. No effort goes into facilitating a functional flow of work in their custom CRM tools and employees are forced to memorize script after script. The sales are often fraudulent as employees strive to meet unrealistic goals and the overall stress is unbearable. Don’t fall for the flowery inclusive speech- this is a poorly run business with some serious issues."

What do you like about working at Asurion?

"Nothing anymore. Used to feel valued and appreciated - now just feel abused. Used to have power and authority to exercise judgement and help the caller, now no authority to do anything except give the same answer over and over while being verbally abused. The one thing I like is the supervisors, they try so hard, and they each do the job of about 10 people with no thanks for doing it."

Do you have any tips for others interviewing with this company?

"Unless you're into self torture, are not human, or are literally starving to death - don't bother."

What don't you like about working at Asurion?

"No support from higher up, program is not explained to customers and they don't know what they're agreeing to, and we aren't given the tools, systems, or authority to properly handle their calls. We also have no limit to the abuse we must take from them when they find out they were lied to."

What suggestions do you have for management?

"Decide whether you are an insurance company that follows the insurance regulations, or a customer service company that is trying to please the customer all the time. Sometimes you can't be both, you guys break rules and even laws every day for the client and then are too scared to tell the customer no, this is insurance and you have no valid claim."

"Stressful, performance based, fast paced, micro-managed."

What do you like about working at Asurion?

"Fast-paced, challenging. Good salary, some travel opportunity. Great group of people."

Do you have any tips for others interviewing with this company?

"Not really. If you can breathe - form a sentence, and turn on a computer, you'll probably get hired, whether you're right for the job or not, because we can't keep people."

What don't you like about working at Asurion?

"Micro-managed at every possible aspect, which trickles downwards from the VP's to the Director, to us, on to the Supervisor, and finally to the Front-line agents, who are the core of our business. The stress placed on people, and the total lack of control they have leaves them frustrated, helpless, and constantly on edge and insecure. The Bar is raised constantly, while at the same time more and more in the way of expectations is added without the training, tools, resources to do it. Too many different Departments each with their own goals who should be working together, are instead working against each other to further their own goals without regard for the impact on others. The stress we have recently been ordered to pass onwards is an incredible amount of pressure that I'm not sure all will survive. Trying to fight is useless as Directors, VP's, and Senior VP's are not open to hearing anything that doesn't meet their plan."

What suggestions do you have for management?

"First of all - listen to your people- they are the ones doing the work, and in the best position to advise on what works and what doesn't work. Secondly - Management needs to be able to fight for their workers without fear in order to best protect them, maintain morale, and get tasks accomplished in a non-threatening environment. Compensation at the below Manager level is actually quite low for the industry, and for the work they are required to do. Difficult to retain good employees as they tend to move on to higher pay, less stressful positions."

"Worst job experience I have ever had."

What do you like about working at Asurion?

"I loved my co-workers. They were pleasant and are the only thing that made that job halfway decent."

Do you have any tips for others interviewing with this company?

"Don't do it. Please seek employment elsewhere unless you are so desperate you are willing to give up free will... even then I would rather be unemployed and starve before working for this joke of a company!!"

What don't you like about working at Asurion?

"Where to start... I have had 4 different supervisors in the last 2 months. It was ridiculous. And every supervisor I had spent more time chatting with other supervisors and walking around the call center rather than doing their job. My mother has cancer and I am her caretaker... I had to take time off to take care of her since I had nobody else to help me and they basically told me this job should be more important. If you have to take time off, be prepared for a write up. The write up process goes verbal, written, final or so we were told. I missed a few days to take care of my mother and received a write up. I never received a verbal before that they went straight to the write up, then when I had to miss a day the NEXT month for a funeral I was fired. I never received my final OR my verbal, they wrote me up once then fired me the next time and never gave me the chance to make up the day I missed for the funeral in overtime which I was glad to do. When they fired me I was crying my eyes out while we were waiting on HR to do the final paperwork. There was complete and total disrespect for how upset I was and it was so unprofessional. Then they escorted me to the door and wouldn't allow me to get my things off my desk. They said they would box it up and I could meet the HR rep and get it later. If you meet the completely ridiculous metrics they put on you then you are on top of the world at that job, but the moment you slip up and do one thing wrong you are treated like you are a lower life form. They treat their employees the way they treat their customers... like we are idiots. I don't recommend this job to anyone and I don't recommend even paying for this insurance either, it's a complete and total rip off!!"

What suggestions do you have for management?

"Get up off your lazy butt and do your job. Stop walking around and talking. Just because you get a higher paycheck than me doesn't make me any less of a person, and I think they need to realize that."

"Surprisingly poor, given the reputation, size, and age of the business."

What do you like about working at Asurion?

"I work from home and am able to save on commuting, fuel, cafeteria, and time away from my own family. I like not having to have an elaborate wardrobe, and being able to leave work and be at home with my family when the day is done."

Do you have any tips for others interviewing with this company?

"If you need a job, are desperate, and out of options - then go for it - benefits are decent, and it's a paycheck. If you are looking for a long-term position - don't bother, it's not worth it."

What don't you like about working at Asurion?

"Morale is very low due to a number of things.... constant pressure, ever-changing goals, new policies, procedures, and goals every day. I don't like having another person sit in on my coaching sessions with my Supervisor - this should be my time to talk about my concerns, not feel nervous and on-guard because the session is being scored on a scorecard. The ever-changing environment, there is not enough support, training, and learning curve time to be successful. Their Help Desk personnel are virtually useless, and their systems are ancient, unstable, and unreliable - they are not up to the tasks we need to do."

What suggestions do you have for management?

"Those of us on the call floor are your business. We are the face of Asurion, and we are the face of the Client. Constantly demoralizing us, failing to provide adequate tools and resources, and constantly changing processes, targets, etc. creates an insecure, unstable environment I don't know how many people you lost last month alone - but I know it was a lot - there were new names missing every single day."

"Demeaning, Demoralizing, Abusive, Insecure, Stressful, Pathetic."

What do you like about working at Asurion?

"Coworkers are pleasant and friendly, they help the days pass"

Do you have any tips for others interviewing with this company?

"If you have any other option - don't do it! Call Centers everywhere are rough - but I've never seen one this bad and I've been doing this work for over 20 years, I've only been here a little over a year and I'll be moving on as soon as possible."

What don't you like about working at Asurion?

"This company needs a reality check. They continue to push for more and more and more, but give nothing. They constantly change goals to make them un-attainable so that they don't have to pay bonuses, they will even change them mid-month with no warning. Their computer systems are pathetic, slow, glitchy, and frequently not working - Help Desk is useless since a 5-year old knows more than they do. I was recently put on an Action Plan giving me 30-days to reduce my call time. I was promised mentoring and coaching by a peer - however 3 weeks later I still have not received because they want good efficiency numbers and would rather send people home without pay than allow them to help others. My most recent meeting with my Supervisor was cancelled because their systems broke down (again), so I didn't get that help either - and then to top it off, AFTER they chose to cancel my meeting - they called me at home on my day off to do my performance review because they had a deadline they had to meet... they are disorganized, don't meet commitments, and treat people like dirt - they care nothing about you or the abuse you take daily from their customers (who have been lied to, misled, misinformed, you name it) - all they care about is that you produce like a machine."

What suggestions do you have for management?

"This is the United States, not some third world country - slavery and sweatshops are outlawed here. Take some of that money you're not paying us and put it into hiring IT people who have half a clue, and systems that work at least 50% of the time. Come out from hiding in your offices and see what we do every day - take some calls - show us how it's done if you think it's so easy!"

"Unfortunate, Ashamed, Uncomfortable."

What do you like about working at Asurion?

"Asurion talks a good talk. They are very good at putting on an encouraging, sunny, positive outlook, unfortunately they do not always walk the walk, and the public portrayal is not in alignment with the truth."

Do you have any tips for others interviewing with this company?

"I would give it very careful consideration. Research, consider your options, and be very, very prepared to be nothing more than a number. Their favorite expression is literally bodies in chairs... meaning they don't much care who it is, if they're breathing and can put a body in that seat - they're going to put you there, and then use you until you're plain worn out."

What don't you like about working at Asurion?

"This type of environment is a very performance and results oriented one, however there is a big difference between high expectations and an almost slavery-oriented work environment. Just borderline of the FSLA Laws, in many areas they continue to push the boundaries and deal with it only when they get caught. Many unethical actions, both internally with employees, and externally with customers and clients, sometimes outright deceitful."

What suggestions do you have for management?

"Honesty is the best policy, for one. When you freely admit that your clients are not always aware of your business practices, or that your customers are not voluntarily provided with complete information unless they push for it - you are opening yourself up to a world of trouble. Internally - your employees deserve respect, honesty, ethics, morals, and a productive, but not health-threatening pace of work."

"Adequate place to work if you can work extended hours."

What do you like about working at Asurion?

"The people."

Do you have any tips for others interviewing with this company?

"Ask the management style of your supervisor."

What don't you like about working at Asurion?

"Extended work hours."

What suggestions do you have for management?

"Reward hard work."

"Asurion is a great place."

What do you like about working at Asurion?

"I had a great boss, lots of challenges, and a very interesting business."

What don't you like about working at Asurion?

"Was hard to stabilize any processes."

What suggestions do you have for management?

"Work more on what is not working and less on what is."