Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

"Asurion was a great employer for most of my tenure with them, however, in the end, they recognized my talent, set up meetings with senior leadership to pick my brain for operational ideas, used all of the said ideas, and then dismissed me. It was obvious I could have been better right fitted for a more prominent role in the business and that is evident in their engagement and taking my thoughts to change operational standards. They are poor at right fitting individuals to their best roles."

"Education for the agents is wonderful. The technology was wonderful and didn't have a lot of things that interfered with it. Working from home made it easy and convenient with a person with a serious illness in the family. Great place for those in the military."

"Worked from home at a time in my life that was very difficult but it allowed me to control the hours I worked. Able to provide great customer service and completed advanced training for customer service issues. Provided technical help to many people calling about their equipment warranties."

"I worked for Asurion for almost 3 years. I enjoyed the people, the work, and work-life balance."

"Asurion is a very fast paced work place that is not for everyone. Company directions change often and can be overwhelming to keep up. There are opportunities for advancement if you are able to be self driven and own stakeholder relationships and sell yourself"

"I have worked for Asurion for 2 years now and I have found that it’s a good company to start learning about being a good Tech with many systems. The growing ground of knowledge for tech support experience. The certifications you receive annually are a plus to building your career in tech support, it’s a plus. The benefits are wonderful when thinking about your health needs."

"This was a great company years ago but it is now a shadow of its former self. The executive team has not transitioned. They talk a good game but the pressure is unbelievable and new changes come at a rapid pace with very little forthought as to how they impact functionality and culture. The biggest pain is their transition to a sales environment and pushing this above all else. No effort goes into facilitating a functional flow of work in their custom CRM tools and employees are forced to memorize script after script. The sales are often fraudulent as employees strive to meet unrealistic goals and the overall stress is unbearable. Don’t fall for the flowery inclusive speech- this is a poorly run business with some serious issues."

"Excellent company with many benefits, makes you feel comfortable and you can improve your knowledge every day, they like to explore and experiment the customer's experience, without losing the focus in the employee's work-life balance."

"Good work from home opportunities. Solid management team. You are expected to make sales in your customer service role though."

"I worked for an addition for three years. Smart people and real out of the box thinkers. The company will benefit from more diversification in product offerings."

"I've worked for asurion for about a month. In the beginning everything was starting out good. Good hours and good pay. Management was not as great. Training was rushed and I felt belittled and not apart of the asurion family. Other than that benefits and perks are 5 star."

"I worked for Asurion for 7.5 years, starting from the front line and working my way to the office of the CEO. I learned a lot, and grew a lot."

"This company is the worst. They continue to push for more and more and more, but give nothing. They constantly change goals to make them unattainable. They will even change them mid-month with no warning. Their computer systems are pathetic, slow, and constantly shutting down, frequently not working. Help Desk is no help, a monkey can do their job. The coaches, aka supervisors, are so pathetic and have no clue. They have a coaching/meeting with you every week to tell you how bad you do, not one time to mention anything good or right you do, and treat people like dirt. They care nothing about you or the abuse you take daily from their customers (who have been lied to, misled, misinformed, you name it). All they care about is that you produce while they sit back and do nothing. They want you to sell an insurance that is a lie. They care nothing about their customers, just their pocket and how fat it can get. This is the most sorry company to work for. They will act like they care until you're in the door, and let's not forget to mention the supervisor sent some inappropriate message to me through my phone and private message when I turned him in. I was treated like crap from him and the other supervisor, nothing happened to him and I was NOT given another supervisor. Therefor he made my job very hard, nothing I did was right, and wrote up every time I turned around, It became very stressful to clock in each day and every coaching made me sick the whole day, just the thought. I wish I had nice things to say but in truth the best part of this job is the training and the co workers."

"I've worked for Asurion since 2005. The work life balance on a work at home program is great. Only negatives were the policies and tools were always in flux and at times slow to respond with business needs."

"Asurion is a great place to work. It is a fast paced and challenging environment, and it has been my experience that despite that, work-life balance of its employees is important."