Asurion Employee Reviews for Operations Manager

"Stressful, performance based, fast paced, micro-managed."

What do you like about working at Asurion?

"Fast-paced, challenging. Good salary, some travel opportunity. Great group of people."

Do you have any tips for others interviewing with this company?

"Not really. If you can breathe - form a sentence, and turn on a computer, you'll probably get hired, whether you're right for the job or not, because we can't keep people."

What don't you like about working at Asurion?

"Micro-managed at every possible aspect, which trickles downwards from the VP's to the Director, to us, on to the Supervisor, and finally to the Front-line agents, who are the core of our business. The stress placed on people, and the total lack of control they have leaves them frustrated, helpless, and constantly on edge and insecure. The Bar is raised constantly, while at the same time more and more in the way of expectations is added without the training, tools, resources to do it. Too many different Departments each with their own goals who should be working together, are instead working against each other to further their own goals without regard for the impact on others. The stress we have recently been ordered to pass onwards is an incredible amount of pressure that I'm not sure all will survive. Trying to fight is useless as Directors, VP's, and Senior VP's are not open to hearing anything that doesn't meet their plan."

What suggestions do you have for management?

"First of all - listen to your people- they are the ones doing the work, and in the best position to advise on what works and what doesn't work. Secondly - Management needs to be able to fight for their workers without fear in order to best protect them, maintain morale, and get tasks accomplished in a non-threatening environment. Compensation at the below Manager level is actually quite low for the industry, and for the work they are required to do. Difficult to retain good employees as they tend to move on to higher pay, less stressful positions."

What do you like about working at Asurion?

"Location and hours. Strong benefits. Plenty of opporunity for travel."

Do you have any tips for others interviewing with this company?

"They don't volunteer anything they don't want you to know ... ask,ask, ask - and ask some more!"

What don't you like about working at Asurion?

"Very top-heavy in upper management. Prohibitive to making decisions and getting things done. To many creative or innovate thinker - noone to do the actual work or even determine how it can realistically get done. The concept here is for someone who is trying to make a name for themselves to come in and change everything about everything without actually doing any work - just trickled it downwards - the bottom dwellers will be responsible for actally figuring out how to get it done - or burning out or getting fired trying."

What suggestions do you have for management?

"1) If it ain't broke - don't fix it. Change for the sake of change, just to make a name for someone is useless. Before making change - look at the longterm goal, and the steps needed to get there - then decide if change is warranted. 2) Get rid of some of your highly-paid but virtually useless upper-level management so that there are fewer people involved in decision making .... put those dollars into getting yourself some front-line, support teams, and supervisors who are the ones trying to do the actual work. 3) Education program for clients/customers 4) Compliance with Industry and Regulatory Standards - they are being broken every day."