Asurion

Industry: Insurance Carriers · HQ: Nashville, TN · https://www.careers.asurion.com

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We currently have 87 open jobs at Asurion. We've calculated that the average salary at Asurion is $30K based on 478 user-submitted salaries A total of 86 Asurion employees gave Asurion an average happiness rating of 3.3 out of 5.0.

At A Glance

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Cellphone Repair Technician

Boston, MA

7/27/2019
Cellphone Repair Technician

Clifton, NJ

12/10/2019
Field Quality Analyst - Boston, MA

Boston, MA

12/10/2019
Cellphone Repair Technician

Reading, PA

12/10/2019

View all 87 Jobs »

Asurion Salary Distribution

See all 478 Asurion salaries

Asurion Reviews and Ratings

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BlissScore 3.3

15%

38%

22%

View all 86 Asurion Reviews »

5 Customer Service Representatives from Asurion submitted reviews

1.6 Your people are so stressed that they are making themselves sick. Performance would actually probably be better if they weren't feeling this way - people have to feel motivated, not scared to perform well. Action plans if 1 month missed, job in danger is 2 months missed, even by a small amount - goals are unrealistic and punitive - even customers complain about it. The level of abuse we are required to endure from customers and clients creates a hostile working environment. If you have this many escalations - you are doing something wrong. Educate your customers and clients - most don't even know what the program is, although they bought it - have never seen their terms. If your polices and procedures are adding to the escalations - they need to be looked at. Let your support depts. do their job, and let the supervisor do theirs - I need to know that my supervisor is there for me.

3 Customer Care Supervisors from Asurion submitted reviews

1 It wouldn't matter - they've been given feedback - bottom line is they don't care. If I thought they would listen - I would suggest they review their own core values - particularly the We are One Team and We act with Integrity ones... because those are just words they use when they want to call you out for something - but which they don't live by.

5 Customer Service Representatives from Asurion submitted reviews

1.8 Get up off your lazy butt and do your job. Stop walking around and talking. Just because you get a higher paycheck than me doesn't make me any less of a person, and I think they need to realize that.

Asurion Careers & Info

At Asurion, we don’t just redefine – we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life’s Operating System. We began by establishing a culture that values integrity, rewards results and isn’t confined by hierarchy, and as a result, our growth has been exceptional. Today, this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive. The only thing we’re more passionate about than technology is our people.

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