Asurion Employee Reviews for Escalation Team Member

What do you like about working at Asurion?

"Nothing anymore. Used to feel valued and appreciated - now just feel abused. Used to have power and authority to exercise judgement and help the caller, now no authority to do anything except give the same answer over and over while being verbally abused. The one thing I like is the supervisors, they try so hard, and they each do the job of about 10 people with no thanks for doing it."

Do you have any tips for others interviewing with this company?

"Unless you're into self torture, are not human, or are literally starving to death - don't bother."

What don't you like about working at Asurion?

"No support from higher up, program is not explained to customers and they don't know what they're agreeing to, and we aren't given the tools, systems, or authority to properly handle their calls. We also have no limit to the abuse we must take from them when they find out they were lied to."

What suggestions do you have for management?

"Decide whether you are an insurance company that follows the insurance regulations, or a customer service company that is trying to please the customer all the time. Sometimes you can't be both, you guys break rules and even laws every day for the client and then are too scared to tell the customer no, this is insurance and you have no valid claim."