Asurion Employee Reviews for Customer Service Representative

"Worst job experience I have ever had."

What do you like about working at Asurion?

"I loved my co-workers. They were pleasant and are the only thing that made that job halfway decent."

Do you have any tips for others interviewing with this company?

"Don't do it. Please seek employment elsewhere unless you are so desperate you are willing to give up free will... even then I would rather be unemployed and starve before working for this joke of a company!!"

What don't you like about working at Asurion?

"Where to start... I have had 4 different supervisors in the last 2 months. It was ridiculous. And every supervisor I had spent more time chatting with other supervisors and walking around the call center rather than doing their job. My mother has cancer and I am her caretaker... I had to take time off to take care of her since I had nobody else to help me and they basically told me this job should be more important. If you have to take time off, be prepared for a write up. The write up process goes verbal, written, final or so we were told. I missed a few days to take care of my mother and received a write up. I never received a verbal before that they went straight to the write up, then when I had to miss a day the NEXT month for a funeral I was fired. I never received my final OR my verbal, they wrote me up once then fired me the next time and never gave me the chance to make up the day I missed for the funeral in overtime which I was glad to do. When they fired me I was crying my eyes out while we were waiting on HR to do the final paperwork. There was complete and total disrespect for how upset I was and it was so unprofessional. Then they escorted me to the door and wouldn't allow me to get my things off my desk. They said they would box it up and I could meet the HR rep and get it later. If you meet the completely ridiculous metrics they put on you then you are on top of the world at that job, but the moment you slip up and do one thing wrong you are treated like you are a lower life form. They treat their employees the way they treat their customers... like we are idiots. I don't recommend this job to anyone and I don't recommend even paying for this insurance either, it's a complete and total rip off!!"

What suggestions do you have for management?

"Get up off your lazy butt and do your job. Stop walking around and talking. Just because you get a higher paycheck than me doesn't make me any less of a person, and I think they need to realize that."

What do you like about working at Asurion?

"Convenient location. nice people advertisement and recruiting spiel sounded good."

Do you have any tips for others interviewing with this company?

"Go work at McDonald's, you'll be a lot happier and better treated."

What don't you like about working at Asurion?

"Call types - 4th call center in 12 years - most abusive customers I've ever seen. Just got my yearly raise... got a big 11 cents after almost 2 years. Even McDonald's does better than that. Slave labor, barely minimum wage, funky systems, no respect and no support."

What suggestions do you have for management?

"Management always thinks they know everything but they're not the ones doing the work. Should try listening to employees sometime. Also should think of the extra pack of Mr. Noodles their big raise lets me buy when they're enjoying their 3-figure salary."

What do you like about working at Asurion?

"Am able to work from home, which I like very much - no transportation, easier to work any hours, no politics or negative atmospheres."

Do you have any tips for others interviewing with this company?

"If you need a job - go for it. If you're looking for better than you have right now - think twice."

What don't you like about working at Asurion?

"I have had 7 Supervisors in 5 months. Coaching/Development sessions frequently cancelled, training cancelled, meetings cancelled, lunch breaks shortened. Always system issues, equipment failures, etc. Poor support, poor resources. Highly abusive customers based on poor education about the service and poorly advertised company policies. Performance expectations are completely out of touch with reality of their systems and resources."

What suggestions do you have for management?

"Ever see the show undercover boss? Get out of your offices and get in touch with your business and your people. Get real."