709 Technical Support Engineer Reviews
Submit a ReviewWhat do you like about working at PRAMAC?
"Once in the past the work enviroment was excellent, but nowadays the company is unstable."
Do you have any tips for others interviewing with this company?
"I wish them good luck. They're going to need it."
What don't you like about working at PRAMAC?
"What I dislike is the lack of support and tools to do my job"
What suggestions do you have for management?
"For the future, if they want to make a difference, they have to start by changing themself the way they're doing things"
What do you like about working at Rauland?
"Awesome team structure. Excellent training program. Exciting field to work in."
Do you have any tips for others interviewing with this company?
"The interview process was long and intense. A lot of information was exchanged to make sure I was the right candidate."
What don't you like about working at Rauland?
"Sometimes the customers can be lees than helpful when submitting issues."
What suggestions do you have for management?
"Absolutely nothing different can be done to make this job better."
Please give us a one liner to describe this review.
"It was exciting to woking for Tellabs at that time."
What do you like about working at Tellabs?
"The company was growing. Everyone was happyand excited that the stock is splitting."
Do you have any tips for others interviewing with this company?
"Not at this time because everyone company has its own criteria or procedures on how to interview a person and/or persons."
What don't you like about working at Tellabs?
"To much politics and favoritism towards one or more people in the department."
What suggestions do you have for management?
"Don't play politics and favoritism in the department because this will cause friction within the group."
What do you like about working at Cox Communications?
"Starting Wage and the people, and they do offer incentive for sales you make"
Do you have any tips for others interviewing with this company?
"Just be relaxed they are looking for someone that can work troubleshoot with customers and not get angry with them over the phone"
What don't you like about working at Cox Communications?
"Seems like managers are disconnected from what the tech support reps do on a daily basis"
What suggestions do you have for management?
"Try to have a better understanding of what your tech support reps do, and how they do their job"
What do you like about working at Quest Software?
"I would have to think about that...I like that I can wear shorts and a t-shirt. I like that I get to travel sometimes. Free coffee, fruit, pop. View of the waterfront. I can work from home twice a week."
Do you have any tips for others interviewing with this company?
"Be honest about your skills and abilities. Don't be afraid to let people know what you're capable of."
What don't you like about working at Quest Software?
"Salarly could be more. Opportunities could be more. Overall it's the people I have to deal with on a regular basis."
What suggestions do you have for management?
"Probably nothing, I don't know much about being a CEO."
Please give us a one liner to describe this review.
"Wonderful, great place to work , and able use a lot of my skills"
What do you like about working at Suddenlink?
"was a place where we worked as a team, was provided the correct tool we needed to do our job. Was able to use some of my skills"
Do you have any tips for others interviewing with this company?
"To think clearly and to make sure you present yourself as something that the company can benefit from having on their team."
What don't you like about working at Suddenlink?
"Hated to leave the company, wished that they were located in the area that I am in now."
What suggestions do you have for management?
"To encourage your team to work as one and be there for each other and to also encourage them to think outside the box before giving up on an issue."
Please give us a one liner to describe this review.
"Great location and coworkers to be with, company was okay."
What do you like about working at VMC Consulting?
"Great environment, coworkers and most managers very friendly. Everyone was very approachable and guidance was available when needed."
Do you have any tips for others interviewing with this company?
"Be honest on what you want to do and not what will please management ears as this will get you stuck in a position that you will not enjoy and will continue to pile work on this subject you have been looking to get out of."
What don't you like about working at VMC Consulting?
"Some of the corporate policies and changes in the time I worked there made things worse off than needed. Advancement was the most difficult experience to gain as you were competing against another 200+ employees for just one opportunity. I was in a position were changing team or focus would be not possible as they could not allow another member change focus; this was most frustrating."
What suggestions do you have for management?
"Create opportunity for one in the company to expand either their knowledge to multiple areas or allow for a in depth knowledge gain in one particular area of employee interest."
What do you like about working at Wave Broadband?
"Free soda fountain, somewhat flexible hours, weekly reviews on performance,"
Do you have any tips for others interviewing with this company?
"It is a great foot in the door for tech support, clock some time here and move along. Definitely a glass ceiling"
What don't you like about working at Wave Broadband?
"nothing but micromanagement, suggestions go nowhere, problems with the way things work are noticed but are brushed off as just the way things are"
What suggestions do you have for management?
"Actually listen to what the employees are telling you about what changes need to be made. Cut out all the micromanagement and fire some c-level management"
What do you like about working at Austin Mutual Insurance?
"Nice boss, work load is usually not too heavy. Free parking."
Do you have any tips for others interviewing with this company?
"If you don't expect too much, it's alright."
What don't you like about working at Austin Mutual Insurance?
"Fear of frequent downsizing, distance to work, limited opportunity to advance, few vacation days"
What suggestions do you have for management?
"Not relocate to a remote suburb, be more open to employees working from home."
What do you like about working at AT&T?
"The relaxed dress code is nice. The pay is nice, too, but not nice enough for what we have to deal with."
Do you have any tips for others interviewing with this company?
"DON'T DO IT! This is a job that will make you hate life. Go somewhere else if you can!"
What don't you like about working at AT&T?
"Actions speak louder than words, and although AT&T claims to care about the customer, they really don't. This is made clear by the fact that they don't provide working tools, open call flow, or more human-friendly scripts to abide by on the phone. Quality is a joke, measurements are constantly changing, and figuring out what you've done wrong this time is always a guessing game."
What suggestions do you have for management?
"Stop making the people taking the calls sound like robots following a script. I would also provide working and functional tools to the employees so that they may actually help the customer (like the company SAYS that it does, but actually doesn't)."
What do you like about working at McKesson?
"Co-worker support, environment, type of work with servers and workstations."
Do you have any tips for others interviewing with this company?
"The suggestion made would make a big difference for work environment."
What don't you like about working at McKesson?
"No room for advancement, lack of support from management for progress."
What suggestions do you have for management?
"Provide opportunities for employees, better support for advancement and better training opportunities."
What do you like about working at Ericsson?
"Benefits, pay, schedule, time off, commute, campus environment, balance on-call, perks."
Do you have any tips for others interviewing with this company?
"If you are looking for growth, look elsewhere, this is not a fast growth company."
What don't you like about working at Ericsson?
"Managers need to hire better employees and compensate the correct employees."
What suggestions do you have for management?
"Restructure, refocus, reorganize, ensure the correct employees are compensated correctly."
What do you like about working at DealerTrack?
"I like solving problems and talking to other people about technology. People who work in the car industry are actually very easy to joke around with."
Do you have any tips for others interviewing with this company?
"Like all companies, technical support is not considered a Carrier at Dealertrack. Those who have moved on to other areas in Dealertrack from IT have stated they have better job satisfaction."
What don't you like about working at DealerTrack?
"Management doesn't have a general clue about what is going on. Seems the company cares more about numbers than actual customer service. Too many processes that get in the way of doing your job. The best management at the company know the best way to serve you, and the client, is to get out of the way and let you do your job. Employee retention is ok, but everyone is secretly looking for bigger and better things. Oh, dealing with upset clients is not too much fun either. Most people or ok, but in general people who work at a car dealership have a very stressful job. When problems happen they are not too polite."
What suggestions do you have for management?
"The tools that we have to help the client's are sub par at best. Training for the software for employees has been upgraded significantly, but there is a huge lack of communication between the cogs and the minds that steer the company in the direction its going. General employees, who actually interact with the client's, have no idea about new technologies or strategies being employed a month or more looking forward."
What do you like about working at Shaw Communications?
"It is a team focused enviroment and has a great atmosphere."
Do you have any tips for others interviewing with this company?
"BE very customer focused. It's all about the customer experience."
What don't you like about working at Shaw Communications?
"There is room for improvement, but it is very hard to get to that job."
What suggestions do you have for management?
"Align national process so everyone knows what is happening all the time."
What do you like about working at Dell?
"Work at home, boss leaves me alone unless something is wrong."
Do you have any tips for others interviewing with this company?
"It will start out great until you want to move up more and there are no positions."
What don't you like about working at Dell?
"My job is very boring as there is not much to do."
What suggestions do you have for management?
"Not much, he does a good job right now today."
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