AT&T Employee Reviews for Technical Support Engineer

"The direct supervisors, it's a hit or miss with them. Additionally, they are a classic example of it's not always what you know, but rather who you know. Middle managers are pretty much a joke at the location. A few are very good and caring people. The director of the location for ASAP is a good fellow."

What do you like about working at AT&T?

"The relaxed dress code is nice. The pay is nice, too, but not nice enough for what we have to deal with."

Do you have any tips for others interviewing with this company?

"DON'T DO IT! This is a job that will make you hate life. Go somewhere else if you can!"

What don't you like about working at AT&T?

"Actions speak louder than words, and although AT&T claims to care about the customer, they really don't. This is made clear by the fact that they don't provide working tools, open call flow, or more human-friendly scripts to abide by on the phone. Quality is a joke, measurements are constantly changing, and figuring out what you've done wrong this time is always a guessing game."

What suggestions do you have for management?

"Stop making the people taking the calls sound like robots following a script. I would also provide working and functional tools to the employees so that they may actually help the customer (like the company SAYS that it does, but actually doesn't)."

"It's been great working here."

"It's been great working here."