"I had good customer relationship with all customers I had. Always put myself in that position as customer, do my best to help customers."
"I loved my job just management was nothing short of lazy outdated inside the box people. They take advantage of their employees... yet waste money on customers."
"The Unified Computing Systems in general are a great technology to get into within Cisco. UCS covers a very broad spectrum of products from server hardware to storage systems to switching fabrics. All of the interesting and cutting-edge technologies that make up the whole continuously evolve on their own as well as acquiring new companies products to add to the portfolio. This is perhaps where it is difficult to be an expert in so many areas at once and the task of supporting it all becomes a very large and demanding challenge. Engineers in backbone teams are expected to be experts. Starting in an expert role with no specific knowledge of these cutting edge products (specific to these products alone) make it quite a challenge to get up to speed on all things at one time. This is true for many support positions, but it seemed to be more so within this portfolio."
"Fast pace, challenge, variety of customer projects, every day is different, interact with customer development engineers as well as internal FICO development engineers, developed custom solutions using FICO Blaze Advisor rule engine."
"Technical support is a great way to begin your career, but it should be a stepping stone and not a permanent job."
"Happy to work as a technical support engineer so that I can gain my knowledge and technical skills about technologies."
"I'm a programmer. I love to build programs not to support broken systems. I learned what was necessary and the things I liked most is to know details on the system in order to exploit it or personalize it."
"Love: Ever changing environment, great projects, get to work on new and exciting things. Hate: Upper management in technology isn't great."
"The pay from the company I work for is not that great but the job is good."
"I love helping people solve their problems and be involved in some beta testing before launch date. I hate having to take so many calls in one day and sitting down for too long. I like to be up and moving. Also, I hate the fact that I'm not really learning anything and not putting my college education into good use."
"I love solving technical issues, NetApp infrastructures provided a varied and unique environment to meet challenges head on. NetApp strives to provide quality service and has employed a certain "get it working" approach to ensure that their clients were not impacted by outages. NetApp provided training material and opportunities for learning, even to those that were employed indirectly through a company like Convergys."
"I would recommend anyone to work here at Xerox, They do need to work on letting their tech support engineers have a little more control but overall every job has their drawbacks."
"What I love is coming up with solution's to fix the problem and the challenge of beating deadlines. I have never had the feeling of I hate what I do as a Technical Support Engineer or Trainer."
"A good entry level position with a good company. That being said, you might be misled into thinking this position iswill help you in advancing to a true engineering career path within the company. Technical support engineer = technical support = taking a lot of phone calls."
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