DealerTrack Employee Reviews for Technical Support Engineer

What do you like about working at DealerTrack?

"I like solving problems and talking to other people about technology. People who work in the car industry are actually very easy to joke around with."

Do you have any tips for others interviewing with this company?

"Like all companies, technical support is not considered a Carrier at Dealertrack. Those who have moved on to other areas in Dealertrack from IT have stated they have better job satisfaction."

What don't you like about working at DealerTrack?

"Management doesn't have a general clue about what is going on. Seems the company cares more about numbers than actual customer service. Too many processes that get in the way of doing your job. The best management at the company know the best way to serve you, and the client, is to get out of the way and let you do your job. Employee retention is ok, but everyone is secretly looking for bigger and better things. Oh, dealing with upset clients is not too much fun either. Most people or ok, but in general people who work at a car dealership have a very stressful job. When problems happen they are not too polite."

What suggestions do you have for management?

"The tools that we have to help the client's are sub par at best. Training for the software for employees has been upgraded significantly, but there is a huge lack of communication between the cogs and the minds that steer the company in the direction its going. General employees, who actually interact with the client's, have no idea about new technologies or strategies being employed a month or more looking forward."