709 Technical Support Engineer Reviews

"I love talking to people all day. But it can be frustrating waiting on third party vendors, that are needed to troubleshoot, to call back. Sometimes this can take 2-3 days and meanwhile the client is freaking out because the issue is not resolved. Most of my time is talking them down off the ledge, which I like doing."

"I love being a technical support engineer. It allowed to solve and fix problems, and pick up coding languages along the way which not only solved the issues I had at hand, but allowed me to get a better understanding of what was going behind the scenes, and allowed me to create my won solutions"

"I loved working with the technology. QAD really inspired innovation and welcomed new ideas!"

"Dislike the mundane repetitive nature, love the ability to work remote and work on lab kits."

"Pride of accomplishment in doing a very difficult job well."

"Love: Learn new technology and work with some great minds.Hate: it became a call center rather that a tech support center."

"I am interested in all the commands of Cisco IOS, I am eager to know the function of all the commands and protocols such as OSPF, STP, EIGRP, VTP, VLAN, ACL. It makes me feel happy when I look at the network which I build by myself.Although I don't like to solve the easy issues of the network because I can learn nothing from them, I still solve them carefully and successfully."

"I enjoy the challenge of working with customers and solving their issues quickly and effectively. By being on the phones it helps you become a subject expert."

"I love the troubleshooting part, possibilities to evolve and constant requirement for creative problem solving approach. I can't stand supporting consulting companies (e.g.: HCL) whose employees just can't be bothered to do their job, they will open case with vendor and forget about it. They favorite sentence is do the needful."

"I liked getting customers unstuck. They would often call with problems that were obstacles to complete something else.This meant that there was some time pressure. Some customer were impatient/difficult.I disliked (after a while) not having closure. Customers would call, get their problem fixed or their solution jump started and that ended one's involvement. While in this position, I never saw a project from start to finish."

"Pay is decent.Not much growth within the department."

"All depends on the company and the community you are serving."

"I like the fact that I worked with people, but I did not like the fact that it did not deal with more software development."

"I enjoy communicating with individuals from diverse levels of experience in the Technical Support role. Many are beginners, some are advanced but it is the ones who appreciate MY assistance is what makes the job fulfilling. Yes, there are some whom cannot comprehend to click on Next when advised to do so. But, we have all had to start somewhere!"

"I am happy with my position except for needing more to do, and more technical involvement."