CommScope Employee Reviews for Technical Support Engineer

"20 years plus in IT & Telecom in Pre/Post technical network engineering 2014-2017 Project/Vendor/Outsourcing management/ client service support in telecom infrastructure and operations, system and security. -IoT (Internet of Things), IaaS, SaaS, Cloud (Private/Public/Hybrid) for software development delivery architect engineering (MSFT Azure), voice/data MPLS infrastructure in Ethernet VPN , data center virtualization , LDAP/SSL/SSO/VoIP/IPSec/DWDM/SDH/MPLS Products, fixed line, wireless 3G/GSM/4G/LTE and projects for site survey in local HK, Asia Pacific and overseas(Taiwan, Singapore, Australia, US, EMEA and Japan). -Familiar with Unix/Linux and Windows environment and openstack components (neutron and nova) -Fluent in Web-Client and command line tools and software packages such as for Agile Development –JIRA and Confluence, Github, Apache, SCRUM, Camunda workflows, JavaScript, JSON editor, Restful API, Sublime TXT editor-XML/SOAP/HTML, YANG Data Modeling – NETCONF IoT protocols (MQTT, COAP, LWM2M, etc.), web-based and service-based architectures (REST/SOAP), Network Service Professional delivery management with SLA with contract and reports delivery. -In 2000 to 2014 (China Netcom, France Telecom, Infinera and ADVA Optical networking), I have managed operational aspects of customer data center service operation /helpdesk call center and operational maintenance service with 24x7x365 within set SLA across Asia Pacific including: -Fault tracking tickets system such as "Remedy" –Tier 1/2/3 support IT LAN/WAN and voice/Data network as well as optical network across the world. -Resolving customer-identified problems -Representing Support in customer AIR meetings -Generating and delivering Ops review reports -Upon incidents management completed, SIP (Service Improvement Plan) will be handled by professional manner. Multiple customers in banking industry and MNCs managed service operation experience. Under 2003-2013., Handled multiple clients such as Mase"