Career Menu

717 Customer Service Specialist Reviews

Submit a Review
"The work is easy. You have your own space and computer. You can have an mp3 player or radio. You don't need to be on the phone too much and can have snacks at you desk."
Posted 5 years ago in Orlando, FL
Customer Service Specialist at New York Life Insurance
in Minneapolis, MN
Work Setting 1 / 5 Company Culture 1 / 5
Customer Service Specialist at Management Science Associates
in Pittsburgh, PA

Please give us a one liner to describe this review.

"Lord of the Flies.Innovation/ideas are discouraged. It's who, not what you know"

What do you like about working at Management Science Associates?

"The dress code is very relaxed and the work was interesting.It was dealing with great clients in a very interesting industry"

Do you have any tips for others interviewing with this company?

"I wouldn't bother unless you need a job so badly you are willing to hate getting out of bed in the morning to go there."

What don't you like about working at Management Science Associates?

"The management is honestly abusive. Literally.It is not unknown to receive hand-scrawled abusive notes from executive level management calling people names for violating some obscure policy. I know this will sound insane, but it is true. I kept a copy of just such a note my cube-neighbor received because she left her laptop out over night. ONCE. It is the archetype of friends promoting friends and punishing anyone that doesn't roll with the program."

What suggestions do you have for management?

"Fire half of your staff that has been there 20 years or longer.establish anti-nepotism policies.encourage innovation and process improvements."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Customer Service Specialist at Nationwide Insurance
in Amarillo, TX

What do you like about working at Nationwide Insurance?

"Great pay, great benefits, possible advancement with relocation, assisting customers and co-workers."

Do you have any tips for others interviewing with this company?

"Learn your job and become excellent at it fast; stay in the spotlight, looking for opportunities to market yourself."

What don't you like about working at Nationwide Insurance?

"Outdated technology; opportunities for advancement seem to be given to those who are interactive with supervisors, not necessarily those capable of the job."

What suggestions do you have for management?

"Find opportunities to increase and update the technology used by associates."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Customer Service Specialist at Office Depot
in Hillsboro, OR

What do you like about working at Office Depot?

"IT customer service and problem solving are the most rewarding."

Do you have any tips for others interviewing with this company?

"It's a paycheck and don't let it get to you because the upper management will pick on you because they are given plenty of pressure from up top."

What don't you like about working at Office Depot?

"There is a cancer that exists and it tears down any respect or drive to stay with the company. It may be the market, it may be the business atmosphere, it's just business or maybe the new generations such as my gen can't and have no desire to connect to a big corp."

What suggestions do you have for management?

"Find ways to build up your work force. Happy workforce will reflect the way they view the company."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Specialist at McMaster-Carr
in Santa Fe Springs, CA

What do you like about working at McMaster-Carr?

"I like the team work, friendships, and the working environment with various departments within the location."

Do you have any tips for others interviewing with this company?

"It's a teamwork environment. Promotions will be slow and stressing; have patience."

What don't you like about working at McMaster-Carr?

"I dislike the advancement, and that well-qualified individuals worthy of promotions were overlooked."

What suggestions do you have for management?

"Do more hiring within, on a fair basis, with worthy senior employees."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Specialist at JPMorgan
in Lake Mary, FL

What do you like about working at JPMorgan?

"I think it's great how Chase focuses on their customer relationship... but at the same time, employees wish they were treated the same."

Do you have any tips for others interviewing with this company?

"Make sure you are aware of what you are getting into. Always make sure you have a plan B."

What suggestions do you have for management?

"I would make sure my employee needs and concerns are heard."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Specialist at Allstate Insurance Company
in Palm Springs, CA
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Company Culture 4 / 5
Customer Service Specialist at Ford Motor
in Baytown, TX

What do you like about working at Ford Motor?

"The ability to work on several makes and models, also online training when needed."

Do you have any tips for others interviewing with this company?

"Just do what you do best, don't cut corners and things will go good."

What don't you like about working at Ford Motor?

"I didn't like it when it was slow, I work full commission."

What suggestions do you have for management?

"To be more open-minded and to try and understand us a little more."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Specialist at Verizon Communications
in Irvine, CA

What do you like about working at Verizon Communications?

"I like the work atmosphere."

Do you have any tips for others interviewing with this company?

"Patience."

What don't you like about working at Verizon Communications?

"I dislike high pressure sales."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Customer Service Specialist at St. Cloud State University
in Saint Cloud, MN

What do you like about working at St. Cloud State University?

"I enjoy the variety of the job, the people I work with, helping students and parents every day of the week."

Do you have any tips for others interviewing with this company?

"I think it is a great place to work, good benefits, nice people to work with, and for the St. Cloud area, the pay is very good."

What don't you like about working at St. Cloud State University?

"I don't like people who are always unhappy about their job, it makes it depressing for other people."

What suggestions do you have for management?

"I would offer more one on one training for different procedures instead of large group sessions."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 3 / 5
Customer Service Specialist at Home Depot
in Pittsburgh, PA

What do you like about working at Home Depot?

"I like the supportive managers, competent co-workers, and a lot of pro customers who know how businesses work (and are therefore a little more laid-back and while demanding, are demanding in ways we can fulfill!). The focus on doing the right thing not only for the store but for individuals and the community is amazing, and people seem to stick around - a sign of a good employer. The benefits and pay are actually decent, too (not competitive the way everyone else claims to be)."

Do you have any tips for others interviewing with this company?

"Work ethic is something they look for, and so is an ability to learn!"

What don't you like about working at Home Depot?

"They don't have a lot of full-time positions outside the support roles (like special services associates). The floor is staffed by a lot of part-timers, which makes sense when they need a lot of shifting seasonal hours (this is retail, after all), but I really do wish I could have my 'ideal' job with the company, which is working in Outdoor Garden full-time."

What suggestions do you have for management?

"Good question - I don't know, since I'm relatively new to the company. I'd probably keep going the way he's going. It seems to be working really well on both the business and customer service ends."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Specialist at Kohl's
in Merrillville, IN

Please give us a one liner to describe this review.

"I enjoy the people I work with, and Kohl's offers great benefits."

What do you like about working at Kohl's?

"Kohl's allows the workers to take care of the customer, which gives me great satisfaction. They offer great benefits to part-time employees, which most companies do not."

Do you have any tips for others interviewing with this company?

"Kohl's main goal is to have customers leave happy and return with their friends. Be sure to cover their basics - greet customer, request credit, explain email and survey."

What don't you like about working at Kohl's?

"Upper management does not allow adequate staffing to run the store efficiently. The lack of hours translates to poor customer service and frustrated employees."

What suggestions do you have for management?

"I understand the concept of business is to make money, but do not cut so many corners that customer service is affected, as well as employee morale."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Service Specialist at SenecaOne
in Bethesda, MD

Please give us a one liner to describe this review.

"hard workers"

What do you like about working at SenecaOne?

"my boss was flexable with me, relax environment nobody watching you like a hawk."

What don't you like about working at SenecaOne?

"I didnt like when we had to to switch sales scrips."

What suggestions do you have for management?

"the management was good no complanits at all, they could of offer us commison and the manger could train their own new employee."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Specialist at HealthAlliance Hospital
in Leominster, MA

What do you like about working at HealthAlliance Hospital?

"HealthAlliance Hospital is a fantastic company to work for. I have nothing negative to say about the company."

Do you have any tips for others interviewing with this company?

"If you're lucky enough to be interviewed for this company, make sure you go in and do your best because it is a great company to work for."

What don't you like about working at HealthAlliance Hospital?

"There was nothing I disliked about working for this company."

What suggestions do you have for management?

"I would tell them to have better incentives for employees doing a geat job."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Specialist at American Express
in Plantation, FL

Please give us a one liner to describe this review.

"I loved working there, the benefits and the people that work there are the best."

What do you like about working at American Express?

"The benefits and the people, The working conditions are excellent."

Do you have any tips for others interviewing with this company?

"It's a fast pace working enviroment, and customer satisfaction is top priority. Be very professional."

What don't you like about working at American Express?

"The Bilingual Division was taken to Mexico. I love working in Spanish as well as English."

What suggestions do you have for management?

"To encourage and motivate the employees so that they can win the J D Powers and Associates for 6 years in a row."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Advertisement
You can cancel email alerts at any time.
Got it! Your job alert was created
Jobs You Might Like
We noticed that your web browser is outdated!

Update your browser to have a more positive job search experience.

Upgrade My Browser

×