Customer Service Specialists at Verizon Communications give their company a 3.6 out of 5.0, while the average rating for Verizon Communications is 4.0, making them 11% less happy than every other employee at Verizon Communications and 3% less happy than every other Customer Service Specialist on CareerBliss - the happiest Customer Service Specialists work for Dish Network.
"I worked as a CSR at Verizon for 1 year. The company itself is amazing. Awesome pay and benefits. Lots of paid time-off. Also lots of incentives that comes with the job. Verizon REALLY cares about their employees and it shows. Supervisors are very active in their reps careers and meet with you once a week t discuss goals... Now, the job as a Customer Service Rep, was very challenging. It is a very "stats/numbers" driven position. There are about 10 stats you need to hit. It was very stressful and the stress affected my personal life at home. I started to dread going into work everyday. If I had possibly switched departments, I would've been much happier. But a CSR at Verizon is very challenging due to the numbers, high volume of calls, and the amount of angry customers you're talking to a day. You MUST have tough skin with this job, it is not for the soft hearted and I learned that the hard way. You will be cussed and yelled at daily by customers, and must put on a happy face and voice.. Basically grin-and-bare-it. If you are a numbers driven person, and have an easy time handling escalated situations often, then this is the job for you."
What do you like about working at Verizon Communications?
"I like the work atmosphere."
Do you have any tips for others interviewing with this company?
What don't you like about working at Verizon Communications?
"I dislike high pressure sales."
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