AutoZone Employee Reviews for Customer Service Representative
Browse AutoZone Reviews by Job Title →Customer Service Representatives at AutoZone give their company a 3.3 out of 5.0, while the average rating for AutoZone is 3.7, making them 11% less happy than every other employee at AutoZone and 14% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I started working at AutoZone as a part-time parts delivery driver/customer sales representative in late 2019. I was looking for an upgrade from my previous employer due to insufficient hours. I saw AutoZone as a perfect opportunity to expand my knowledge in automotive vehicles. Since starting at this company, I certainly got what I wanted and learned a great deal about cars and their numerous components. I knew little to nothing about cars starting out. The management their is very friendly, helpful, and make sure safety is ensured. The hours are plentiful and the pay is enough for the duties performed."
"Quick and orderly employees who kept the store clean and the customer happy and always willing to work hard to get the customer what they needed and took care of there employees."
Average Customer Service Representative Ratings in the Past 10 Years
| Year | Salary |
|---|---|
| 2011 | $3 |
| 2012 | $2 |
| 2019 | $4 |
| 2020 | $4 |
"I liked working in the automotive industry."
What do you like about working at AutoZone?
"It was fun as first, but I could not get enough hours."
Do you have any tips for others interviewing with this company?
"No I do not recomend working for this company, unless a given set of hours are set."
What don't you like about working at AutoZone?
"The change of schedule and change of days off, they were constantly adjusting the days off."
What suggestions do you have for management?
"Pay attention to the schedules and days off, as well as giving a fair share of working days."
What do you like about working at AutoZone?
"Pretty easy I guess, not a lot of effort involved in doing well."
Do you have any tips for others interviewing with this company?
"You're probably going to be stuck in your position until someone dies or you make love to the district manager."
What don't you like about working at AutoZone?
"No matter how good you sell something, you're never doing things correctly and there is always something you could have done better or sold extra"
What suggestions do you have for management?
"Not much you can do differently considering its retail and there is no where to go after a point."
Average AutoZone Attributes by Customer Service Representative
What do you like about working at AutoZone?
"Gave me the basic understanding and tools to progress in the automotive parts field. I now work for a Auto Parts Manufacture doing some pretty interesting things."
Do you have any tips for others interviewing with this company?
"All you need to do is show up. They pretty much hire any idiot off the street."
What don't you like about working at AutoZone?
"This is more of a sales oriented place. All management cares about is if you sell Product of the month. The hours and pay suck for part time workers."
What suggestions do you have for management?
"Be more like a parts store. Not this cookie cutter Wal-Mart crap. Be a real parts store. Not just a sales driven conglomerate. Also hire people with some sort of automotive experience. Too many salesman and Wal-Mart greeters...And people wonder why they get the wrong parts. Pay More=Better/Knowledgeable workers!"
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