Asurion Employee Job Reviews in the United States

What do you like about working at Asurion?

"Pace, culture, casual dress, intelligent co-workers, no sick/vacation/PTO policy, good benefits."

Do you have any tips for others interviewing with this company?

"The pace and culture drives the organization, and it's something that either you love or you hate. Be ready for it."

What don't you like about working at Asurion?

"Expectations are extremely high the minute that you walk in the door, and the conversations and training that I had 3 months after I had started would have been extremely useful from day 1."

What suggestions do you have for management?

"Create a better training program and make processes and tribal knowledge more readily available."

"High stress, high reward. High learning opportunities."

What do you like about working at Asurion?

"Asurion's IT moves really, really fast. Many say Asurion years are equivalent to dog years. There is no vacation policy - you take off when you're able if your manager is okay with it. There are plenty of learning opportunities and freedom if you actively pursue these things. It is very high stress due to the speed but high pay. You get to wear many hats - I'm the product manager, project manager, business analyst, developer, administrator, and operator for three products."

Do you have any tips for others interviewing with this company?

"Show that you are driven, that you are not a yes-man, and that you are comfortable in a flexible, high-speed environment. I was hired because I demonstrated that I taught myself whatever I needed to know and took the initiative to do things correctly and completely."

What don't you like about working at Asurion?

"Nashville is terrible. The stress can really get to you if you do not manage it. Due to the speed, there is often a lack of focus. The business and IT management change goals frequently in attempts to keep up with customers. Due to the speed and lack of focus, personnel aren't given the time they need to keep the environment stable."

What suggestions do you have for management?

"Get more headcount. The speed is fine, but to get the environment stable, more personnel are needed."

"Experience with this company has been very educational."

What do you like about working at Asurion?

"Working from home and having the freedom that comes with that."

What don't you like about working at Asurion?

"Lack of support for front line people that deal with assisting escalated customer issues."

What suggestions do you have for management?

"Greater support coverage, better work balance for those who deal with escalated issues for customers and better access to systems to resolve those issues."

"This is a fast paced environment!"

What do you like about working at Asurion?

"The culture that has been cultivated at Asurion is really great. I enjoy being in a fast paced environment and so it fits me."

Do you have any tips for others interviewing with this company?

"Be comfortable, confident, and most of all be yourself. Keep in mind things that you have done in the past and how they can be applied to your new work place."

What don't you like about working at Asurion?

"Currently there isn't too much I don't lik about the company. If you can't deal with the stress of a fast paced compnay, this company may not be for you."

What suggestions do you have for management?

"My direct managers are all very friendly, knowledgeable, and willing to help new hires learn processes."

"Best place I've ever worked."

What do you like about working at Asurion?

"Pay, challenges, training opportunities, location, team attitude, company sponsored events."

Do you have any tips for others interviewing with this company?

"Come and check Asurion out. If you like a fast paced work life, this is the place for you."

What don't you like about working at Asurion?

"There is not much that I don't like at Asurion, but lack of different healthcare options would be one thing."

What suggestions do you have for management?

"There isn't much that could be changed that would improve Asurion."

"Asurion is a great place to work. Performance based company."

What do you like about working at Asurion?

"Great people to work with. Management has very good vision for Company."

Do you have any tips for others interviewing with this company?

"Be confident, make sure to give reasonable answers. Dress well."

What don't you like about working at Asurion?

"I have literally nothing so far I don't like about Asurion."

What suggestions do you have for management?

"Keep up the good work, so we can keep having those good bonuses every year. :)"

"Great people."

What do you like about working at Asurion?

"I enjoy working with my coworkers. They are great individuals!!"

Do you have any tips for others interviewing with this company?

"Be prepared for a fast-paced environment. The dress code is very casual & great people."

What don't you like about working at Asurion?

"Training has been slow-going and not much direction from manager. Communication is lacking."

What suggestions do you have for management?

"Create formal training sessions for newcomers. It is difficult to learn about all the different carriers Asurion supports without formal training sessions."

What do you like about working at Asurion?

"Recognition at work. Fast pace of deliverables. Work friendly environment."

Do you have any tips for others interviewing with this company?

"Good place to work if you are fine with anytime calls and can reply to emails 24x7."

What don't you like about working at Asurion?

"Too many deliverables in short time. Processes that are delaying deliverables."

What suggestions do you have for management?

"Control the changes we push in environment, avoid delays due to bureaucracy."

"Asurion is a big happy family, dedicated to its customers."

What do you like about working at Asurion?

"I love how everyone is so supportive. It's one team. It's an environment that fosters learning and growth."

Do you have any tips for others interviewing with this company?

"Be yourself. Be confident. Get ready for an experience of a lifetime if you're hired."

What don't you like about working at Asurion?

"I don't like that everyone can't work for this company! :)"

What suggestions do you have for management?

"Continue to create an enviroment that encourages the growth and learning."

"My experience has made me aware of how much I can grow as a professional."

What do you like about working at Asurion?

"I like the people that the company brings on because we all share similar interests."

Do you have any tips for others interviewing with this company?

"Ensure that you are able to adapt to change and work in a high expectation environment."

What don't you like about working at Asurion?

"At times, I don't like the expectations that are placed on the workers."

What suggestions do you have for management?

"Become more aware of what your employees are actually doing."

What do you like about working at Asurion?

"Location and hours. Strong benefits. Plenty of opporunity for travel."

Do you have any tips for others interviewing with this company?

"They don't volunteer anything they don't want you to know ... ask,ask, ask - and ask some more!"

What don't you like about working at Asurion?

"Very top-heavy in upper management. Prohibitive to making decisions and getting things done. To many creative or innovate thinker - noone to do the actual work or even determine how it can realistically get done. The concept here is for someone who is trying to make a name for themselves to come in and change everything about everything without actually doing any work - just trickled it downwards - the bottom dwellers will be responsible for actally figuring out how to get it done - or burning out or getting fired trying."

What suggestions do you have for management?

"1) If it ain't broke - don't fix it. Change for the sake of change, just to make a name for someone is useless. Before making change - look at the longterm goal, and the steps needed to get there - then decide if change is warranted. 2) Get rid of some of your highly-paid but virtually useless upper-level management so that there are fewer people involved in decision making .... put those dollars into getting yourself some front-line, support teams, and supervisors who are the ones trying to do the actual work. 3) Education program for clients/customers 4) Compliance with Industry and Regulatory Standards - they are being broken every day."

What do you like about working at Asurion?

"Convenient location. nice people advertisement and recruiting spiel sounded good."

Do you have any tips for others interviewing with this company?

"Go work at McDonald's, you'll be a lot happier and better treated."

What don't you like about working at Asurion?

"Call types - 4th call center in 12 years - most abusive customers I've ever seen. Just got my yearly raise... got a big 11 cents after almost 2 years. Even McDonald's does better than that. Slave labor, barely minimum wage, funky systems, no respect and no support."

What suggestions do you have for management?

"Management always thinks they know everything but they're not the ones doing the work. Should try listening to employees sometime. Also should think of the extra pack of Mr. Noodles their big raise lets me buy when they're enjoying their 3-figure salary."

What do you like about working at Asurion?

"Nothing anymore. Used to feel valued and appreciated - now just feel abused. Used to have power and authority to exercise judgement and help the caller, now no authority to do anything except give the same answer over and over while being verbally abused. The one thing I like is the supervisors, they try so hard, and they each do the job of about 10 people with no thanks for doing it."

Do you have any tips for others interviewing with this company?

"Unless you're into self torture, are not human, or are literally starving to death - don't bother."

What don't you like about working at Asurion?

"No support from higher up, program is not explained to customers and they don't know what they're agreeing to, and we aren't given the tools, systems, or authority to properly handle their calls. We also have no limit to the abuse we must take from them when they find out they were lied to."

What suggestions do you have for management?

"Decide whether you are an insurance company that follows the insurance regulations, or a customer service company that is trying to please the customer all the time. Sometimes you can't be both, you guys break rules and even laws every day for the client and then are too scared to tell the customer no, this is insurance and you have no valid claim."

What do you like about working at Asurion?

"Very business oriented, methodical and pragmatic. results oriented, driven colleagues."

Do you have any tips for others interviewing with this company?

"Ask lots of questions about Asurion during interview cycle; lots of very good information about Asurion only available through the interview process."

What don't you like about working at Asurion?

"Lack of opportunity to grow in Bay Area. Slow follower in terms of technology. Difficult to recruit high caliber technical talent."

What suggestions do you have for management?

"Too much oversight w/ too few people delivering work. Determine better ways to hire strong technical talent."

What do you like about working at Asurion?

"Am able to work from home, which I like very much - no transportation, easier to work any hours, no politics or negative atmospheres."

Do you have any tips for others interviewing with this company?

"If you need a job - go for it. If you're looking for better than you have right now - think twice."

What don't you like about working at Asurion?

"I have had 7 Supervisors in 5 months. Coaching/Development sessions frequently cancelled, training cancelled, meetings cancelled, lunch breaks shortened. Always system issues, equipment failures, etc. Poor support, poor resources. Highly abusive customers based on poor education about the service and poorly advertised company policies. Performance expectations are completely out of touch with reality of their systems and resources."

What suggestions do you have for management?

"Ever see the show undercover boss? Get out of your offices and get in touch with your business and your people. Get real."