Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

"Great people."

What do you like about working at Asurion?

"I enjoy working with my coworkers. They are great individuals!!"

Do you have any tips for others interviewing with this company?

"Be prepared for a fast-paced environment. The dress code is very casual & great people."

What don't you like about working at Asurion?

"Training has been slow-going and not much direction from manager. Communication is lacking."

What suggestions do you have for management?

"Create formal training sessions for newcomers. It is difficult to learn about all the different carriers Asurion supports without formal training sessions."

"Asurion is a great place to work. Performance based company."

What do you like about working at Asurion?

"Great people to work with. Management has very good vision for Company."

Do you have any tips for others interviewing with this company?

"Be confident, make sure to give reasonable answers. Dress well."

What don't you like about working at Asurion?

"I have literally nothing so far I don't like about Asurion."

What suggestions do you have for management?

"Keep up the good work, so we can keep having those good bonuses every year. :)"

"Best place I've ever worked."

What do you like about working at Asurion?

"Pay, challenges, training opportunities, location, team attitude, company sponsored events."

Do you have any tips for others interviewing with this company?

"Come and check Asurion out. If you like a fast paced work life, this is the place for you."

What don't you like about working at Asurion?

"There is not much that I don't like at Asurion, but lack of different healthcare options would be one thing."

What suggestions do you have for management?

"There isn't much that could be changed that would improve Asurion."

"This is a fast paced environment!"

What do you like about working at Asurion?

"The culture that has been cultivated at Asurion is really great. I enjoy being in a fast paced environment and so it fits me."

Do you have any tips for others interviewing with this company?

"Be comfortable, confident, and most of all be yourself. Keep in mind things that you have done in the past and how they can be applied to your new work place."

What don't you like about working at Asurion?

"Currently there isn't too much I don't lik about the company. If you can't deal with the stress of a fast paced compnay, this company may not be for you."

What suggestions do you have for management?

"My direct managers are all very friendly, knowledgeable, and willing to help new hires learn processes."

"High stress, high reward. High learning opportunities."

What do you like about working at Asurion?

"Asurion's IT moves really, really fast. Many say Asurion years are equivalent to dog years. There is no vacation policy - you take off when you're able if your manager is okay with it. There are plenty of learning opportunities and freedom if you actively pursue these things. It is very high stress due to the speed but high pay. You get to wear many hats - I'm the product manager, project manager, business analyst, developer, administrator, and operator for three products."

Do you have any tips for others interviewing with this company?

"Show that you are driven, that you are not a yes-man, and that you are comfortable in a flexible, high-speed environment. I was hired because I demonstrated that I taught myself whatever I needed to know and took the initiative to do things correctly and completely."

What don't you like about working at Asurion?

"Nashville is terrible. The stress can really get to you if you do not manage it. Due to the speed, there is often a lack of focus. The business and IT management change goals frequently in attempts to keep up with customers. Due to the speed and lack of focus, personnel aren't given the time they need to keep the environment stable."

What suggestions do you have for management?

"Get more headcount. The speed is fine, but to get the environment stable, more personnel are needed."

What do you like about working at Asurion?

"Pace, culture, casual dress, intelligent co-workers, no sick/vacation/PTO policy, good benefits."

Do you have any tips for others interviewing with this company?

"The pace and culture drives the organization, and it's something that either you love or you hate. Be ready for it."

What don't you like about working at Asurion?

"Expectations are extremely high the minute that you walk in the door, and the conversations and training that I had 3 months after I had started would have been extremely useful from day 1."

What suggestions do you have for management?

"Create a better training program and make processes and tribal knowledge more readily available."

What do you like about working at Asurion?

"Growing business with tons of opportunities to grow professionally. High expectations but rewarded when you are successful."

Do you have any tips for others interviewing with this company?

"Understand the company and what we do. We are private so not as easy as getting an analyst report. Ask people!!!"

What don't you like about working at Asurion?

"The expectations are very high and we keep meeting them, which means the bar keeps going up."

What suggestions do you have for management?

"More communication to the working team. We have lots of successes as a company but don't always hear about them."

"Sinking like a torpedo - further downhill by the moment."

What do you like about working at Asurion?

"Mostly the potential. Asurion has accomplished so much, grown to not just a National, but an Inter-National force, and has almost unlimited potential in what it could potentially accomplish.Majority of people are wonderful - take true in pleasure in them the majority of the time."

Do you have any tips for others interviewing with this company?

"Management or Above - go for it. Project Developer - Probably. Front-line or Supporting Staff, think twice. The pressures, expectations, and lack of tools and resources make this a do only if you have no choice role."

What don't you like about working at Asurion?

"Absolutely atrocious technology and systems that are literally down more than up. Lack of urgency to system issues. Failure to provide adequate and even remotely functioning tools and resources to staff. This is not a new, or short-term concern but has been ongoing for the more than 5 years I've been here and are getting worse, not better. Senior Management and Executive Officers are totally out-of-touch with day-to--day operations. Tendency to apply Band-aids to wounds requiring major surgery, but refusal to treat the conditions. Inability to acknowledge and admit to mistakes. Stress levels have increased to unbearable levels and are impacting not only front-line, but Supervisor, Manager levels. Serious increases to FMLA, and longer-duration leaves. Unrealistic pressures. Micromanagement at every possible opportunity up to and including restroom time. Lack of support, training, development. Lack of focus - plans change minute to minute, not just day to day. Very poor communication between depts."

What suggestions do you have for management?

"Your Operational Workers are your business. Without them, you have no one to build those customer and client relationships. Get out of your office and see what they do. Understand what they deal with. Recognize and reduce unnecessary obstacles. Do not, under any circumstances, continue to call your overworked, over-stressed, and under-payed staff into meetings to brag about your profits and newest acquisitions. Since crap rolls downhill - maybe you should blame the person dropping it - not the one on the receiving end."

"Stressful, performance based, fast paced, micro-managed."

What do you like about working at Asurion?

"Fast-paced, challenging. Good salary, some travel opportunity. Great group of people."

Do you have any tips for others interviewing with this company?

"Not really. If you can breathe - form a sentence, and turn on a computer, you'll probably get hired, whether you're right for the job or not, because we can't keep people."

What don't you like about working at Asurion?

"Micro-managed at every possible aspect, which trickles downwards from the VP's to the Director, to us, on to the Supervisor, and finally to the Front-line agents, who are the core of our business. The stress placed on people, and the total lack of control they have leaves them frustrated, helpless, and constantly on edge and insecure. The Bar is raised constantly, while at the same time more and more in the way of expectations is added without the training, tools, resources to do it. Too many different Departments each with their own goals who should be working together, are instead working against each other to further their own goals without regard for the impact on others. The stress we have recently been ordered to pass onwards is an incredible amount of pressure that I'm not sure all will survive. Trying to fight is useless as Directors, VP's, and Senior VP's are not open to hearing anything that doesn't meet their plan."

What suggestions do you have for management?

"First of all - listen to your people- they are the ones doing the work, and in the best position to advise on what works and what doesn't work. Secondly - Management needs to be able to fight for their workers without fear in order to best protect them, maintain morale, and get tasks accomplished in a non-threatening environment. Compensation at the below Manager level is actually quite low for the industry, and for the work they are required to do. Difficult to retain good employees as they tend to move on to higher pay, less stressful positions."

"Worst job experience I have ever had."

What do you like about working at Asurion?

"I loved my co-workers. They were pleasant and are the only thing that made that job halfway decent."

Do you have any tips for others interviewing with this company?

"Don't do it. Please seek employment elsewhere unless you are so desperate you are willing to give up free will... even then I would rather be unemployed and starve before working for this joke of a company!!"

What don't you like about working at Asurion?

"Where to start... I have had 4 different supervisors in the last 2 months. It was ridiculous. And every supervisor I had spent more time chatting with other supervisors and walking around the call center rather than doing their job. My mother has cancer and I am her caretaker... I had to take time off to take care of her since I had nobody else to help me and they basically told me this job should be more important. If you have to take time off, be prepared for a write up. The write up process goes verbal, written, final or so we were told. I missed a few days to take care of my mother and received a write up. I never received a verbal before that they went straight to the write up, then when I had to miss a day the NEXT month for a funeral I was fired. I never received my final OR my verbal, they wrote me up once then fired me the next time and never gave me the chance to make up the day I missed for the funeral in overtime which I was glad to do. When they fired me I was crying my eyes out while we were waiting on HR to do the final paperwork. There was complete and total disrespect for how upset I was and it was so unprofessional. Then they escorted me to the door and wouldn't allow me to get my things off my desk. They said they would box it up and I could meet the HR rep and get it later. If you meet the completely ridiculous metrics they put on you then you are on top of the world at that job, but the moment you slip up and do one thing wrong you are treated like you are a lower life form. They treat their employees the way they treat their customers... like we are idiots. I don't recommend this job to anyone and I don't recommend even paying for this insurance either, it's a complete and total rip off!!"

What suggestions do you have for management?

"Get up off your lazy butt and do your job. Stop walking around and talking. Just because you get a higher paycheck than me doesn't make me any less of a person, and I think they need to realize that."

"Demeaning, Demoralizing, Abusive, Insecure, Stressful, Pathetic."

What do you like about working at Asurion?

"Coworkers are pleasant and friendly, they help the days pass"

Do you have any tips for others interviewing with this company?

"If you have any other option - don't do it! Call Centers everywhere are rough - but I've never seen one this bad and I've been doing this work for over 20 years, I've only been here a little over a year and I'll be moving on as soon as possible."

What don't you like about working at Asurion?

"This company needs a reality check. They continue to push for more and more and more, but give nothing. They constantly change goals to make them un-attainable so that they don't have to pay bonuses, they will even change them mid-month with no warning. Their computer systems are pathetic, slow, glitchy, and frequently not working - Help Desk is useless since a 5-year old knows more than they do. I was recently put on an Action Plan giving me 30-days to reduce my call time. I was promised mentoring and coaching by a peer - however 3 weeks later I still have not received because they want good efficiency numbers and would rather send people home without pay than allow them to help others. My most recent meeting with my Supervisor was cancelled because their systems broke down (again), so I didn't get that help either - and then to top it off, AFTER they chose to cancel my meeting - they called me at home on my day off to do my performance review because they had a deadline they had to meet... they are disorganized, don't meet commitments, and treat people like dirt - they care nothing about you or the abuse you take daily from their customers (who have been lied to, misled, misinformed, you name it) - all they care about is that you produce like a machine."

What suggestions do you have for management?

"This is the United States, not some third world country - slavery and sweatshops are outlawed here. Take some of that money you're not paying us and put it into hiring IT people who have half a clue, and systems that work at least 50% of the time. Come out from hiding in your offices and see what we do every day - take some calls - show us how it's done if you think it's so easy!"

"Unfortunate, Ashamed, Uncomfortable."

What do you like about working at Asurion?

"Asurion talks a good talk. They are very good at putting on an encouraging, sunny, positive outlook, unfortunately they do not always walk the walk, and the public portrayal is not in alignment with the truth."

Do you have any tips for others interviewing with this company?

"I would give it very careful consideration. Research, consider your options, and be very, very prepared to be nothing more than a number. Their favorite expression is literally bodies in chairs... meaning they don't much care who it is, if they're breathing and can put a body in that seat - they're going to put you there, and then use you until you're plain worn out."

What don't you like about working at Asurion?

"This type of environment is a very performance and results oriented one, however there is a big difference between high expectations and an almost slavery-oriented work environment. Just borderline of the FSLA Laws, in many areas they continue to push the boundaries and deal with it only when they get caught. Many unethical actions, both internally with employees, and externally with customers and clients, sometimes outright deceitful."

What suggestions do you have for management?

"Honesty is the best policy, for one. When you freely admit that your clients are not always aware of your business practices, or that your customers are not voluntarily provided with complete information unless they push for it - you are opening yourself up to a world of trouble. Internally - your employees deserve respect, honesty, ethics, morals, and a productive, but not health-threatening pace of work."

"Surprisingly poor, given the reputation, size, and age of the business."

What do you like about working at Asurion?

"I work from home and am able to save on commuting, fuel, cafeteria, and time away from my own family. I like not having to have an elaborate wardrobe, and being able to leave work and be at home with my family when the day is done."

Do you have any tips for others interviewing with this company?

"If you need a job, are desperate, and out of options - then go for it - benefits are decent, and it's a paycheck. If you are looking for a long-term position - don't bother, it's not worth it."

What don't you like about working at Asurion?

"Morale is very low due to a number of things.... constant pressure, ever-changing goals, new policies, procedures, and goals every day. I don't like having another person sit in on my coaching sessions with my Supervisor - this should be my time to talk about my concerns, not feel nervous and on-guard because the session is being scored on a scorecard. The ever-changing environment, there is not enough support, training, and learning curve time to be successful. Their Help Desk personnel are virtually useless, and their systems are ancient, unstable, and unreliable - they are not up to the tasks we need to do."

What suggestions do you have for management?

"Those of us on the call floor are your business. We are the face of Asurion, and we are the face of the Client. Constantly demoralizing us, failing to provide adequate tools and resources, and constantly changing processes, targets, etc. creates an insecure, unstable environment I don't know how many people you lost last month alone - but I know it was a lot - there were new names missing every single day."

"I've worked at Asurion for about 2 years and overall it's an OK place to work."