American Express Employee Job Reviews in the United States

What do you like about working at American Express?

"I love working here, but I am currently a contractor and there are no current opportunities for a full time position."

What don't you like about working at American Express?

"There is nothing that I don't like about the company."

"Always had to move to keep my job."

What do you like about working at American Express?

"There was always an opportunity to work in different parts of the country."

Do you have any tips for others interviewing with this company?

"Be prepared to always watch your back. They will ask 3 to 5 questions that they will probe you for past experience and how you have handled situations in the past."

What don't you like about working at American Express?

"The fact that they were constantly closing call centers. You had to move a lot to keep your job."

What suggestions do you have for management?

"Value your very best employees, do not get threatened by them. Let their knowledge make you shine."

"Bliss at first! Then let down with empty promises."

What do you like about working at American Express?

"The pure opportunity for believing in someone that does things in a honest manner. Being recognized for achieving above sales goals."

Do you have any tips for others interviewing with this company?

"Be open and honest. Do not lie. If you lie, they will see through you & liars are always caught!"

What don't you like about working at American Express?

"Empty promises & commission changes in the middle of record breaking month."

What suggestions do you have for management?

"L.A.E.R. Listen: to the employees. Acknowledge: What the employees suggestions & how they could improve productivity. Explore: Engage the employees more in the development of better practices & sales strategies. Respond: Respond to the employees, don't hide things until last minute. Give the power of knowledge, not the power of need to know when you need to know. Empower & respond to the employees in a positive manner & acknowledge the ideas brought forth are from the employee(s), not upper management."

"I loved working there, the benefits and the people that work there are the best."

What do you like about working at American Express?

"The benefits and the people, The working conditions are excellent."

Do you have any tips for others interviewing with this company?

"It's a fast pace working enviroment, and customer satisfaction is top priority. Be very professional."

What don't you like about working at American Express?

"The Bilingual Division was taken to Mexico. I love working in Spanish as well as English."

What suggestions do you have for management?

"To encourage and motivate the employees so that they can win the J D Powers and Associates for 6 years in a row."

What do you like about working at American Express?

"It involved good people, with great benefits and great location."

Do you have any tips for others interviewing with this company?

"Make sure you have a good fit between you and your management. Make sure the management is well known for good behavior and support. Watch out for management that talks down others."

What don't you like about working at American Express?

"Senior management was not involved in manager difficulties, which made it even worse for everyone."

What suggestions do you have for management?

"There has to be some feedback when a manager is really hurting the group performance. I would have taken the manager aside and discussed her whole career and gotten her to change her own performance in order to preserve the group performance."

"Once a great place to work. Now just a shell of that."

What do you like about working at American Express?

"It was truly a team. I stayed friends with several that worked with me when I first started."

Do you have any tips for others interviewing with this company?

"Be careful. Don't expect a long relationship, even though they will talk to you about it."

What don't you like about working at American Express?

"Caring about individuals is passe. My last management team had no caring about me as an individual."

What suggestions do you have for management?

"Why can't you go home again? You have no desire to hire your 50+ ex-employees and you don't hide it."

What do you like about working at American Express?

"The people I've been working with for 20 years are great."

Do you have any tips for others interviewing with this company?

"Gotta be a team player interested in marketing, social media and collaboration."

What don't you like about working at American Express?

"I've been there too long and I don't understand the new, incoming generation."

What suggestions do you have for management?

"I would focus on providing the best customer care we can."

What do you like about working at American Express?

"The company has a great brand, reputation and people. Flexible work environment."

Do you have any tips for others interviewing with this company?

"Be yourself. Culture is very important to the people who work at the company."

What don't you like about working at American Express?

"Very bureaucratic and company is slow at making decisions. Many groups are overstaffed."

What suggestions do you have for management?

"I agree with our CEO; we are sometimes too collaborative. We need to be have more healthy confrontations"

"Driving strategic change."

What do you like about working at American Express?

"Supportive culture and adequate resources to get the job done."

Do you have any tips for others interviewing with this company?

"Make your resume pop so you get through the HR screen or try and get referred by someone so you speak to the hiring manager directly."

What don't you like about working at American Express?

"Slow decision making. Low talent. Silo-ed environment where different business units don't always work collaboratively."

What suggestions do you have for management?

"Change talent profile and create performance based metrics for compensation and bonus decisions."

What do you like about working at American Express?

"They really want to help you reach your full potential and take care of you as an employee."

Do you have any tips for others interviewing with this company?

"Be confident and make sure to be very clear about your skills and what you can bring to the table."

What don't you like about working at American Express?

"Starting out at the bottom has made it hard to get to a position that I actually enjoy being in."

What suggestions do you have for management?

"Nothing. I think the company has a great strategy to help you succeed."

What do you like about working at American Express?

"I loved my manager the most about working there, she is the best."

Do you have any tips for others interviewing with this company?

"Be honest, and just be yourself, They are a wonderful place to work at."

What don't you like about working at American Express?

"It's a little more micro-managing than I was used to."

What suggestions do you have for management?

"Don't change anything, she is the very best, she has been the best manager I've ever worked with."

What do you like about working at American Express?

"Culture is really good. Flexible working hours ad supportive senior management."

Do you have any tips for others interviewing with this company?

"This may be your dream job! Chase it! All the best."

What don't you like about working at American Express?

"Not ready to use latest mobile technologies. Still working with old application."

What suggestions do you have for management?

"Improve the infrastructure and get ready to use latest trends in finance domain."

What do you like about working at American Express?

"Good pay, great benefits, excellent technical challenges, personal development supported."

Do you have any tips for others interviewing with this company?

"It is very political and requires great patience to succeed."

What don't you like about working at American Express?

"They try too hard to not care about the individual and keep everything corporate."

What suggestions do you have for management?

"Get out of your offices and learn to understand your people."

What do you like about working at American Express?

"Good work/life balance; pleasant people; great products; interesting work; excellent location."

Do you have any tips for others interviewing with this company?

"Be prepared to discuss situations from your previous work experience and how that demonstrates particular qualities."

What don't you like about working at American Express?

"Bureaucratic and hierarchical; culture is stagnant; hard to get promoted."

What suggestions do you have for management?

"Make the company less deck focused, less hierarchical, less corporate."

What do you like about working at American Express?

"The commitment to being the best at what we do, as evidenced by winning the first five consecutive JD Power awards for credit card companies. American Express has the most extensive customer service training program in the financial services industry, bar none."

Do you have any tips for others interviewing with this company?

"If you have worked in call centers before, be prepared for a totally new experience. If you have never worked in a call center before you are even luckier."

What don't you like about working at American Express?

"The age and low functionality the employees are required to use. In an age when our customers communicate with us using computers, Facebook, text messaging, smartphones and telephones, it is very limiting to have to refer to paper screen prints of our web site to see what the customers are looking at."

What suggestions do you have for management?

"Invest more in task automation and upgrading the digital interfacing tools between employees and customers."