478 Technical Support Specialist Reviews
Submit a Review"I love being able to help people and getting the satisfaction of completing projects on time."
"I more than loved my job in its self. I had a lot of fun and gained a lot of knowledge."
"Working environment, people, mismanagement do not like."
"I love trouble shooting and fixing problems. I dislike when there is a problem I have to send to a higher tier tech."
"Helping teachers, faculty and students get their materials on our Network has been a rewarding experience. Most teachers and faculty members of the school need quick access to online databases and email if there were ever any medical issues or data loss for a students profile or grading. Maintaining a network and quickly resolving issues within the network gives me great sense of pride to provide that level of support to the students."
"I love helping people when they have computer issues.Not much to hate about my job."
"I love helping people solve technical issues, and learning a new way of doing what I thought was rote. I hate not learning new things, and entrenched bureaucracies."
"I love that I can help some customers resolve their issues. I hate that I can't resolve half the issues and cannot tell the customers they should go else where because service where they are is terrible. I hate the way that the company took so many abilities away from us to help customers to make them more self service friendly even though other carriers don't do what we do. I love the team environment. I have had the same manager since I started which is much better than my last call center job"
"I love it can provide us the job opportunity. The only disadvantage is it is not continuous."
"There is a lot of down time involved since it's IT support. You get to interact with a lot of different people and I find that very rewarding."
"What I have come to realize about being in the IT Field, is that your learning something new every day and that's what I love about it. Information Technology is evolving every day and that's what keeps it exciting."
"I love the personal satisfaction that you get when a client's issue has been resolved how how impactful the experience is to them or their company. What I dislike is when we were not able to make the client happy because of something that was out of our control as a company."
Please give us a one liner to describe this review.
"Cultural disconnect; small company about to experience some growing pains."
What do you like about working at TouchTunes ?
"Company dominates its service sector and products have been cutting edge offering great potential for company growth."
Do you have any tips for others interviewing with this company?
"If you have no other experience this may be the place for you to get a start. But if you have been in world class organization or are looking for one then move on, I eventually did."
What don't you like about working at TouchTunes ?
"Disorganized and unstructured in areas that need to have more formal processes. Relies too much on its past history of not having to worry about the competition due to being up against stangnant old fashioned companies that were non-competitors in the music vending area of technology. It's literally i-pods vs juke boxes with Touchtunes winding up with 80% of the market. But that breeds arrogance (we've always done things that way, like a small start up) and tunnel vision (the competition is domestic and strapped to their rocking chairs, the future is will be like the past right). They forget that around the corner are really high-tech competitors from around the globe, more organized and more tech resource-rich ready to invade this nitch and snatch the market away."
What suggestions do you have for management?
"Too many times I heard those around me snicker that tech support's job is just to give customers lip service until the developers figure out the next set of fixes which will also include new bugs. A) Get a better QA staff if you even have one. B) Don't use your customers for unwitting beta testers. C) quit relying on having the staff self trained. D) Get a professional trainer to make the training more consistent."
What do you like about working at Velocity Technology Solutions?
"They have Flexible working hours and allow telecommuting for thier employees."
What don't you like about working at Velocity Technology Solutions?
"the company does not provide training to thier employees that they deserve."
What suggestions do you have for management?
"Stop lying.Stop lying.Stop lying.Stop lying.Stop lying.Stop lying.Stop lying."
What do you like about working at Mitchell International?
"had the freedom to make decisions on weather to take the time to complete the job or to let the customer know that I needed to kick it up to a more knowlegable worker"
Do you have any tips for others interviewing with this company?
"avoid any personel talk to the customers, keep it strictly professional but stay friendly"
What don't you like about working at Mitchell International?
"some days there was a lot of static time, no calls"
What suggestions do you have for management?
"would have been nice to have had a few days of training instead of going cold start"
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