TouchTunes Employee Reviews for Technical Support Specialist

"Cultural disconnect; small company about to experience some growing pains."

What do you like about working at TouchTunes ?

"Company dominates its service sector and products have been cutting edge offering great potential for company growth."

Do you have any tips for others interviewing with this company?

"If you have no other experience this may be the place for you to get a start. But if you have been in world class organization or are looking for one then move on, I eventually did."

What don't you like about working at TouchTunes ?

"Disorganized and unstructured in areas that need to have more formal processes. Relies too much on its past history of not having to worry about the competition due to being up against stangnant old fashioned companies that were non-competitors in the music vending area of technology. It's literally i-pods vs juke boxes with Touchtunes winding up with 80% of the market. But that breeds arrogance (we've always done things that way, like a small start up) and tunnel vision (the competition is domestic and strapped to their rocking chairs, the future is will be like the past right). They forget that around the corner are really high-tech competitors from around the globe, more organized and more tech resource-rich ready to invade this nitch and snatch the market away."

What suggestions do you have for management?

"Too many times I heard those around me snicker that tech support's job is just to give customers lip service until the developers figure out the next set of fixes which will also include new bugs. A) Get a better QA staff if you even have one. B) Don't use your customers for unwitting beta testers. C) quit relying on having the staff self trained. D) Get a professional trainer to make the training more consistent."