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478 Technical Support Specialist Reviews

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"Our customer base is very unique. Most are rural area people. Calls can be challenging, they can range anywhere from wanting to know why the grass is green to wanting to know how to work their TV sets. I've been in support for the last 20 years now. It's fun when you actually fix something for someone."
Posted 10 years ago in Oregon City, OR
Technical Support Specialist at Legg Mason
in Owings Mills, MD

What do you like about working at Legg Mason?

"Satisfaction at being able to help people with their computer problems"

Do you have any tips for others interviewing with this company?

"Do a good job and keep expectations for making a difference low"

What don't you like about working at Legg Mason?

"Stiff corporate culture and hierarchy, difficult to move up the ladder out of the helpdesk"

What suggestions do you have for management?

"I would allow more flexibility for work-life options for the technical support personnel"

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Technical Support Specialist at Websense
in Los Gatos, CA

Please give us a one liner to describe this review.

"Good team however was not impressed with company"

What do you like about working at Websense?

"People I was working with, very helpful and good to work with"

Do you have any tips for others interviewing with this company?

"Good salary , however beware of management. If you try to do quality work you will be looked down upon."

What don't you like about working at Websense?

"Not very organized, there is no connection between employee and management. Micromanagement and very forceful. No support for employees."

What suggestions do you have for management?

"Stop micromanaging your employees and create better support and environment for workers."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Technical Support Specialist at AECOM
in Newport Beach, CA

Please give us a one liner to describe this review.

"Fulfilling, fast paced, happy to work for a company that does good work globally"

What do you like about working at AECOM?

"Good environment and good people a basically stable company who provides good services to people and the environment"

What don't you like about working at AECOM?

"Getting laid off after 10 years holiday events with no spouses allowed"

What suggestions do you have for management?

"Follow through with promised training, I have no other suggestions"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Specialist at Nexicore
in Trinity, FL

Please give us a one liner to describe this review.

"I'm greatful for the opportunity to home my skills. But need more in my career."

What do you like about working at Nexicore?

"the ability to interact with my clients and techs on a technical level"

Do you have any tips for others interviewing with this company?

"if you like a laid back but still professional atmosphere than this is the place for you."

What don't you like about working at Nexicore?

"no real advancement opportunities for a career path. individual growth is limited"

What suggestions do you have for management?

"create some internal advancement. not everyone wants to stay at the same level."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Technical Support Specialist at Golden Technologies
in Valparaiso, IN

Please give us a one liner to describe this review.

"Flat Earthers R-US, Extremely Inept Management."

What do you like about working at Golden Technologies?

"Absolutely nothing. Golden Tech, as they call themselves now, has all the exterior polish of a well put together company. Great looking marketing material. A slick web presence. Pretty receptionist at the front desk. But once you're inside, it's a whole other world. One where disorganized chaos is the order of the day."

Do you have any tips for others interviewing with this company?

"First off, they blindly advertise job openings on Craigslist. So if they respond to your resume and you hear the name Golden Tech just hang up the phone. It's not worth the time or effort to interview with them. You really, really, really don't want to waste your time working here. It's a good ole' boys club - and that's putting it nicely. Seek gainful employment elsewhere."

What don't you like about working at Golden Technologies?

"For starters they allow employees to keep open liquor containers (Whiskey, Scotch, Beer, you name it) right on their desktops. The employees are allowed to play video games on their company computers, and drink alcohol during working hours - yes, truth is sometimes stranger than fiction. To top it off, there is no unified chain of authority. Field techs are allowed to basically fend for themselves. There's absolutely no documentation for anything related to how you're expected to perform your job. Management, operational, and promotion decisions are made at the Directors whim, versus whats best practice for the business. Speaking of the company director. The company's Director isn't a nice person at all. In fact, he's a mean spirited jerk. The guys got the management style of a yard ape. And all of his so-called managers are merely his brown nosing cronies, with absolutely no professional management experience what so ever (one of them, his last job eight months ago was as a stereo installer - go figure). Golden's business model is so bad that they lose major accounts left and right. Gariup Construction just fired them two weeks ago. What does that tell you The remainder of their clients are small ma and pa businesses. It's a wonder they can keep their doors open. But company's run this poorly eventually fall on their own sword."

What suggestions do you have for management?

"Hire a real Director, who has more professional experience under his belt than just managing a restaurant (my guess is he must've last managed a KFC) Train and certify your techs for the technologies your customers are actually using instead of having your techs just wing it. Train your Managers, or hire real ones with actual management experience. Create a new hire training and orientation program. And stop advertising to your customers let's sit down and have drink. I wouldn't say this is the worst place in the world to work, because there's the worst place, and then there's Golden Tech."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Technical Support Specialist at China Securities Regulatory Commission
in China, ME

What do you like about working at China Securities Regulatory Commission?

"This company is a very warm company. The system support work is full of challenging and you need to quickly respond to all hardware and software issues. Also I learned a lot about some field other than CS like finance and stock trading."

Do you have any tips for others interviewing with this company?

"This work really need patience and carefulness. Also this work need contact with customers so communication skills"

What don't you like about working at China Securities Regulatory Commission?

"As a very old branch of a large company. The working environment needs to be improved. Also in modern society actually there won't be creative work to do at a branch for computer science people."

What suggestions do you have for management?

"The management is fine but supervising is not enough, Even though I work seriously but I do think need to improve supervising"

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 1 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Technical Support Specialist at JellTech Consulting
in Menomonee Falls, WI

What do you like about working at JellTech Consulting?

"I felt like I did not belong there. No training or support."

Do you have any tips for others interviewing with this company?

"Forget it - Stay out of there it was really the client childrens hospital that was bad Jell Tech was a contractor"

What don't you like about working at JellTech Consulting?

"The organization was very poorly managed when it came to assisting new employees in getting introduced around the company."

What suggestions do you have for management?

"Provided more training for the employees. Had a mentoring program that was encompassing as to what to do and where items where located and and introduced around to people."

Person You Work For 1 / 5 People You Work With 2 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Technical Support Specialist at Commercial Electrical Systems
in Fort Myers, FL

What do you like about working at Commercial Electrical Systems?

"Supervisor always encourages you to do your best in everything you do"

Do you have any tips for others interviewing with this company?

"Always be yourself, stay focused, and be confident and you will be fine"

What don't you like about working at Commercial Electrical Systems?

"Everything was perfect except I wanted to have better opportunities to advance"

What suggestions do you have for management?

"Keep up the good work that you are doing with the new employees"

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Specialist at Southwest Securities
in Dallas, TX

Please give us a one liner to describe this review.

"Truly Wonderful!"

What do you like about working at Southwest Securities?

"I love the customer relationships and the ability to help others."

Do you have any tips for others interviewing with this company?

"Be patient. This is a long drawnout process. Do not give up."

What don't you like about working at Southwest Securities?

"The monthly update process and the others that were hired to work on the help desk, to take calls but never log into the phones."

What suggestions do you have for management?

"To communicate with all help desk reps and not just one or two and think all other have been informed."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Specialist at Axia TP
in Indianapolis, IN

Please give us a one liner to describe this review.

"Was great until the new director of operations was hired"

What do you like about working at Axia TP?

"I loved working with the people at this company. They were helpful, and the camaraderie was outstanding."

Do you have any tips for others interviewing with this company?

"If you don't mind working a lot of hours for the same pay, and working during your approved vacation time, this is the job for you!"

What don't you like about working at Axia TP?

"When the new director of operations was hired in, things started going down hill quickly. We lost 5 employees in the first 6 months of him being hired."

What suggestions do you have for management?

"I suggest looking at management and how it relates to how your employees feel."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Technical Support Specialist at Temploy

What do you like about working at Temploy?

"Self motivated not to far and flexible schedules and weekends off"

Do you have any tips for others interviewing with this company?

"just be your self and provide real proven facts and skills"

What don't you like about working at Temploy?

"nine to five jobs in office cubicles just kidding that we got bough off"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Technical Support Specialist at RMXC
in Los Angeles, CA

Please give us a one liner to describe this review.

"I felt out of place from day one,"

What do you like about working at RMXC?

"I did not fit in with the other staff due to cultural differences and backgrounds"

Do you have any tips for others interviewing with this company?

"Make sure you get a full job desciption in writing before you accept the job."

What don't you like about working at RMXC?

"Being shut in a room with no natural daylight, not having a clear expectation of what you are to do"

What suggestions do you have for management?

"Be open to creative suggestions and not just to think that your way is the only way"

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 5 / 5
Technical Support Specialist at Promega
in Madison, WI

Please give us a one liner to describe this review.

"It was very good experience. It helped me grow my career."

What do you like about working at Promega?

"I love working with Computers and people. It is very friendly here."

Do you have any tips for others interviewing with this company?

"Be yourself. It is very laid back for a medium size corporation."

What don't you like about working at Promega?

"I don't make enough money for the amount of work I do."

What suggestions do you have for management?

"I would like my manager to learn how to handle issues that come up."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 2 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Technical Support Specialist at Petz Enterprises
in Tracy, CA

Please give us a one liner to describe this review.

"An experience that gave me insight in the tax preparation and filing process."

What do you like about working at Petz Enterprises?

"Working with an excellent support staff through the challenges of the tax season."

Do you have any tips for others interviewing with this company?

"Be on time. Be courteous. Be a team player. Help your teammates."

What don't you like about working at Petz Enterprises?

"Taxes are a very dry subject. What more can I say."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Specialist at Elgia
in Roswell, GA

Please give us a one liner to describe this review.

"OK call center job"

What do you like about working at Elgia?

"People are good to work with, pay is decent for the type of work (note: lowest pay in drop-down list is $30-$40k, actual salary is $28k)"

Do you have any tips for others interviewing with this company?

"Know what you are getting into. You will constantly be on the phone and are expected to learn a lot on your own. If you like a busy work environment and are a self-starter you will do well."

What don't you like about working at Elgia?

"Management is somewhat ineffective (manager was brought in from another company so does not understand the work we do), training for new employees is not adequate."

What suggestions do you have for management?

"Implement a better training program, provide incentives to hire and keep good employees rather than replacing them constantly!"

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 2 / 5
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