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470 Technical Support Analyst Reviews

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"Supporting the technology for the teachers and students is something that I have enjoyed since my first day. There are teachers that are constantly finding new ways to implement new technology and keep the interest of the students during instructional time. It is definitely one of the most fulfilling things I have ever done."
Posted 11 years ago in Douglasville, GA
Technical Support Analyst at InterActiveCorp
in Golden, CO

Please give us a one liner to describe this review.

"Service Magic was pretty goo in the beginning, then they started laying people off, and cutting salaries"

What do you like about working at InterActiveCorp?

"I loved the benefit package and the commissions."

Do you have any tips for others interviewing with this company?

"Make sure you assert your people skills"

What don't you like about working at InterActiveCorp?

"The corporate issues"

What suggestions do you have for management?

"Listen to what your employees and clients are saying"

Technical Support Analyst at Accent Computer Solutions
in Rancho Cucamonga, CA

Please give us a one liner to describe this review.

"ACSI is a small computer company that doesn't have room for growth and the benefits package is minimal."

What do you like about working at Accent Computer Solutions?

"I liked the work itself. I found it challenging and self rewarding. It also was in line with my educational background."

Do you have any tips for others interviewing with this company?

"They like degrees and certifications but don't want to pay for those that have it."

What don't you like about working at Accent Computer Solutions?

"There was no room for growth unless you were in the technical field. Also, management oftend did not know how to delegate responsibility to those they hired. They would either do it themselves or if they did give you the responsibility they would give you no direction and left you flapping in the wind."

What suggestions do you have for management?

"Learn delegation and hire more competent support personnel rather than their family or favorites."

Technical Support Analyst at CKE Restaurants
in Anaheim, CA

Please give us a one liner to describe this review.

"Worst place to work in the US"

What do you like about working at CKE Restaurants?

"Helping end users"

Do you have any tips for others interviewing with this company?

"Don't"

What don't you like about working at CKE Restaurants?

"under paid poor management. extremely cliquish only way to advance is through politics not ability. as a company they cannot be trusted they also keep info important to your work from you unless you are in the correct group"

What suggestions do you have for management?

"pay a living wage get control of the company make it a more worker friendly environment fire your HR staff!Start reviewing all management hire end users who speak English even if it is a second language, Rebuild you corporate structure towards employee success"

Technical Support Analyst at National Processing
in Houston, TX

Do you have any tips for others interviewing with this company?

"Unlikely they are hiring techs in Houston. They say the techs in Kentucky are gay and not experienced."

Technical Support Analyst at Perot Systems
in Plano, TX

Please give us a one liner to describe this review.

"A decent job, no more no less. I wouldn't go so far as to recommend as a career path."

Technical Support Analyst at AOL
in Carrollton, TX

Please give us a one liner to describe this review.

"Outstanding at providing true work experience!"

What do you like about working at AOL?

"A great place that taught me basic and intermediate Windows OS support for AT&T and a host of ISP providers. Also learnt a great deal about UNIX and MAC OS while providing technical support at Level II while interacting with AT&T Database Admins and Network Engineers. A great opportunity to learn Networking, OS and backend systems as AT&T used Oracle backend systems for the various customer databases including Adelphia, Charter, Cox communications, etc. A highly professional technical and CRM support environment for various leading-edge firms, with emphasis on strong performance metrics. Stream represents a bold attempt to give real work experience in a highly interactive environment with IT professionals and students."

Do you have any tips for others interviewing with this company?

"Just be professional!"

What don't you like about working at AOL?

"The pay was too low!"

What suggestions do you have for management?

"Seek candiates with strong characters and professional services delivery would be high."

Technical Support Analyst at NComputing
in Orange, CA

What do you like about working at NComputing?

"The flexibility and the relationships."

Do you have any tips for others interviewing with this company?

"If you land it you'll have a very satisfying job with great people."

What don't you like about working at NComputing?

"They moved far away."

What suggestions do you have for management?

"Listen to the employees they may actually help make the organization better."

Technical Support Analyst at ASEC Corp.

What do you like about working at ASEC Corp.?

"The friendly atmosphere and the president is concerned about his employees."

Do you have any tips for others interviewing with this company?

"A good attitude is required."

What don't you like about working at ASEC Corp.?

"Sometimes they would have financial problems and checks would bounce. The employees wouldn't be notified about major changes until the last minute."

What suggestions do you have for management?

"Eliminate overhead so they can be sure employees get paid."

Technical Support Analyst at AstraZeneca
in Wilmington, DE

Please give us a one liner to describe this review.

"AstraZeneca is an amazing company."

Technical Support Analyst at UPS

Please give us a one liner to describe this review.

"UPS is business-like to a tee."

What do you like about working at UPS?

"I like the technology."

What don't you like about working at UPS?

"It is cutthroat."

What suggestions do you have for management?

"Keep it in America."

Technical Support Analyst at Cadec Global

Please give us a one liner to describe this review.

"Cadec is a great company with excellent growth opportunities."

Technical Support Analyst at Viacom

Please give us a one liner to describe this review.

"Viacom was a great place to work."

Technical Support Analyst at Datatel
in Aldie, VA

Please give us a one liner to describe this review.

"Top 100 DC company ends is ruined by poor leadership!"

What do you like about working at Datatel?

"I like the helpful and professionalism of entire staff. They were excellent. I found the benefits great. I don't know about now though..."

Do you have any tips for others interviewing with this company?

"Ask exactly what is expected of you. Minute by minute times, overtime, is your team understaffed by more than just you, make sure you truly feel your manager is trustworthy. Ask questions."

What don't you like about working at Datatel?

"I worked there before the original owner died, Russ Griffith. He built a fantastic company - personnel wise too - but unfortunately after his death, everything changed. The new CEO fired and laid people off -- via grouping everyone together and telling them to go via a room packed together with a bridge phone for remote employees! People that had been there for over 30 years! He never really said that they were being fired, but fired they were. Some of the finest minds in education disappeared in a short phone call. All they great benefits and rewards and management also ended. They restructured to just a typical corporate, no leniency company. I worked so many hours that I would stay till daybreak, go shower, come back!"

What suggestions do you have for management?

"Those that are left - remember when you began and why you stayed. Most of all, remember you may be the next corralled group that disappears."

Technical Support Analyst at Calypso Medical
in Seattle, WA

Please give us a one liner to describe this review.

"Great startup company, with wonderful friends"

What do you like about working at Calypso Medical?

"Fellow Employees, Location"

Technical Support Analyst at InPhonic
in Glenarden, MD

Please give us a one liner to describe this review.

"inphonic"

What do you like about working at InPhonic?

"good environment"

Do you have any tips for others interviewing with this company?

"It is a different company now"

What don't you like about working at InPhonic?

"Management"

What suggestions do you have for management?

"Inphonic filed bankruptcy, hope they are better run as a new entity"

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