470 Technical Support Analyst Reviews
Submit a ReviewPlease give us a one liner to describe this review.
"We were all taken care of and very happy working there"
What do you like about working at Mercury Interactive?
"everybody worked together. Very happy working there."
Do you have any tips for others interviewing with this company?
"Go for it, it's a great place to work."
What don't you like about working at Mercury Interactive?
"Changes in management when I was there."
What suggestions do you have for management?
"Do not know current management."
What do you like about working at Experian?
"Daily challenges with vendors consumer reporting data."
Do you have any tips for others interviewing with this company?
"Only analytical minded people apply."
What don't you like about working at Experian?
"Location - 1 hour drive to work and back."
What suggestions do you have for management?
"To re-hire me."
Please give us a one liner to describe this review.
"Questionable future of the company"
What do you like about working at Inmar?
"Boss is a really good boss"
Do you have any tips for others interviewing with this company?
"good luck but keep looking, no security"
What don't you like about working at Inmar?
"Senior management is leaving very fast, future in doubt"
What suggestions do you have for management?
"Focus on what they do the best"
Please give us a one liner to describe this review.
"The company is open to suggestions for creative self starters"
What do you like about working at Informa?
"The company is open to suggestions for creative self starters. I was challenged to create the US Helpdesk. However the real growth would have taken place had I been in the UK offices"
What don't you like about working at Informa?
"Limited growth after I became a manager. Lacked the US resources to allow for career growth."
What suggestions do you have for management?
"Allow US staff the opportunity to work in the UK for 6 months."
Please give us a one liner to describe this review.
"Great company and support."
Please give us a one liner to describe this review.
"AT&T is a good place to work, but I'm moving to the USA."
What do you like about working at AT&T?
"It afforded pretty decent growth opportunity."
What don't you like about working at AT&T?
"It's too far from Singapore."
What suggestions do you have for management?
"Do a lot more review when assigning an administrator."
Please give us a one liner to describe this review.
"Too many chnges"
What do you like about working at Convergys?
"the client I supported was nice to work with"
What suggestions do you have for management?
"get new management"
Please give us a one liner to describe this review.
"Some are treated fairly and others are not!!"
What do you like about working at First American Title?
"I enjoy the challenge of assisting customers with the many different software applications."
Do you have any tips for others interviewing with this company?
"I'm sorry but no I really can't think of any at this time."
What don't you like about working at First American Title?
"I will not mention names, was written up for a miscommunication between personnel at Wells Fargo who was talking to me, and my lead passed on what I had said to my Manager. The person at Wells Fargo called me back and I explained that I will be written up over how I handled business with you. She was not happy to hear this and demanded to speak with my Manager, but he refused to take the call and speak with her; so my manager and I went into a conference room and he wrote me up without giving me the chance to defend myself by allowing him to call Wells Fargo to get the correct event on what really happened. I am the only black person who works in the department and when Martin Luther King day came my manager let all of his employees leave work early except for me. A co-worker spoke up and said to my manager Don't you think it is unfair to make HenrI stay until close, while everyone else gets to go home early. He did not respond to the question, but instead he shook hands with some people grabbed his coat and left the building. At lease every other day someone in our department will get angry at a customer that they were speaking with. Once they are done with the call the person will stand up and start using profanity loud enough that the customer that I am speaking with can hear every word that is being said. It's embarrassing to me and I have to apologize to the customer for my co-workers unprofessional behavior. All the while this is happening the manager is sitting 4 cubicles' behind the person who is cursing and he has yet to do something about it. One afternoon I was working with a customer on the phone, and I was searching through the knowledge base to come up with a solution to fix the problem a broker was having in pulling a credit report. After exhausting all of my resources I leaned over to ask my second level a question about the problem. The second level tech got loud with me and said that I should know the answer from an email that was sent out a few weeks prior. In a matter of 3 minutes I got an email from my manager stating that he was going to write me up for asking a question that was related to an email. Two days later the person sitting in from of me asked the same question to the same second level technician, and the second level technician spoke to him nicely and there was no threat of being written up for asking the question. There are many other incidents that have occurred as well; however I do have a question to ask you. What do you think is going on here Is it something that I am doing wrong or not expressing correctly I don't know, but all I can say is that I have acquired bumps that are forming all over the palms of my hands from the stress that this is causing me. A few weeks ago a ran into a co-worker in from of CVS pharmacy and he told me that our manager has told everyone on the department that I am seeing a Psychiatrist for mental problems. First of all if it were true I would like for this to be kept confidential, second it's not true so why would he want to say this about me."
What suggestions do you have for management?
"Be kind and courteous to all employees, and to not allow ones personal opinions affect relations between people no matter their color, nationality, or religion."
What do you like about working at General Electric?
"Good communication between personnel"
Do you have any tips for others interviewing with this company?
"Good company"
What don't you like about working at General Electric?
"Did not have any problems with company"
What do you like about working at Allstate?
"My peers."
Do you have any tips for others interviewing with this company?
"Progressive is having very hard times right now, The managers have kept their jobs but look at their stock, that's where the answers are."
What don't you like about working at Allstate?
"I've never seen so much micromanaging in my life."
What suggestions do you have for management?
"If you are not management at Progressive, your suggestions are of no value."
Please give us a one liner to describe this review.
"Management (and other staff) claim to be open minded, until you disagree..."
What do you like about working at Pearson?
"The benefits were excellent and basically when work was done, you were done. So your evenings, weekends, and holidays were your own. That did rock."
Do you have any tips for others interviewing with this company?
"Either agree with everything they say, or stay silent about your beliefs. Of course if you are a far far far left believer/enviro-terrorist/anti-corporation type, you will fit right in. (Which is kind of funny when you think about them being part of a global organization that prints books...)."
What don't you like about working at Pearson?
"The Berekely office was just way too hippy. Group hugs and feeling discussions over yogurt type stuff. As feeling oriented and in touch as they were, they were incredibly mean spirited. If you don't share their feelings (especially politically), you are ostracised. Don't get me wrong, I love the hippy attitude, but politics and religion are the two things that you shouldn't make part of your work environment.Secondly, there was no where to go. You wouldn't even be notified that there was a position, just suddenly someone new was there. No one internal was considered for management/executive positions, they always looked outside.I was there for years and never saw it happen.Also the stability of the publishing business has been up and down over the last decade, so job security is a big question mark."
What suggestions do you have for management?
"That particular office, is probably hopeless, but lighten up on the political stuff and look internally. There are (or were when I was there) a lot of talented people...make use of them."
Please give us a one liner to describe this review.
"Truth"
What do you like about working at LIQUENT?
"Before the company was bought out, it was good enough to make me commute 2.5 hrs daily. They treated employees well. After that,things went down hill significantly."
Do you have any tips for others interviewing with this company?
"Be careful and make sure that your position is well defined and in writing."
What don't you like about working at LIQUENT?
"Lack of documentation, knowledge base repository was terrible. Education on product support was insufficient. Very high pressure atmosphere. The product development and QA were dreadful which caused product support to be an extremely painful Job."
What suggestions do you have for management?
"No suggestions if the same personnel are still there. Things will never change unless they do."
What do you like about working at Miami Children's Hospital?
"Liked my immediate boss Carlos Lugo and my director Brian Mannion. Most of my co-workers were cool too and we were close."
Do you have any tips for others interviewing with this company?
"Just smile and nod."
What suggestions do you have for management?
"Do stand up for their employees and not allow themselves to be bullied by a new VP."
What do you like about working at Marsh Inc.?
"Team Work"
What don't you like about working at Marsh Inc.?
"Laid off"
What suggestions do you have for management?
"retain consultant when assignment or project finished."
What do you like about working at IBM?
"team work"
What don't you like about working at IBM?
"project ends soon"
What suggestions do you have for management?
"Retain the consultant who finished projects."
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