On average, employees at Frontier Communications give their company a 3.6 rating out of 5.0 - which is 8% lower than the average rating for all companies on CareerBliss. The happiest Frontier Communications employees are Sales Representatives submitting an average rating of 4.1 and Superintendents with a rating of 4.0.
"Frontier Communications has a great group of people working for them but due to their less then favorable financial situation it is not lucrative to work here."
"There needs to be more opportunities for upward growth"
"I would not recommend. Not in your best interest to work here."
"Ive worked for this company for over 4 years. I enjoyed this position and I was able to move from a customer service agent to a sales representative within 8 months of being at the company."
"Worked at Frontier/Verizon for 14years. The pay and benefits are excellent. Not much of a work/life balance due to overtime and long hours."
"Company tries to hard to impress their shareholders instead of their customers."
"Poor management. Lack of direction. Financial underperformance."
"No comment about the company"
"I started working with the local phone company when it was GTE, then Verizon, now Frontier. Frontier doesn't seem to care about its current customers, only the next customer, as proven with their Priority Matrix, which says we will take care of orders first and troubles second. They are laying off employees left and right. We don't get any formal training on the systems we have to take care of. The quality of the products we install is substandard. They don't keep up on our State requirements, like First aid and flagging, even when we mention something about it. Upper management does not answer any questions and does not address any issues, they just have some lackey in the corner write everything down, then I guess they file it in the round file later that day, because we never hear anything back. The people that can make the decisions and effect change won't, because Frontier will fire them if they are wrong. I guess it's better to not make a decision at all than be wrong at this company. Their processes waste huge amounts of money, but they don't seem to care, once again going back to nobody being willing to make a decision, or make a change for fear of getting fired."
"Not a great experience in my three years there. They are in turmoil at the top."
"A new employee needs to get used to the company's culture, it may be not easy, but finally it turns out to be not that bad as it may seem at the beginning... So it's ok to work..."
"I am working for Frontier since 2012. This is growing company and I have a good experience in learning new technologies and business."
"Frontier is an antiquated company, with antiquated techniques, selling antiquated products to an aging consumer base. Their IT backoffice is barely functional and uses mainframe technology from 30+ years ago. They have no plans to modernize, although there is a steady stream of projects that attempt to add things to an infrastructure already bursting at the seam. No vision, no direction, no leadership provided - just an unending list of tasks and the ceaseless abuse of "why isn't it done yet"."
"Great company if you apply yourself and follow the rules. They really look out for you and are very lenient and patient among other companies. My department was newly developed but it has moved in a direction that I don't like. But overall they are a great company with great benefits and I would definitely refer and have referred a lot of people to this company as a result."
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