"I started working with the local phone company when it was GTE, then Verizon, now Frontier. Frontier doesn't seem to care about its current customers, only the next customer, as proven with their Priority Matrix, which says we will take care of orders first and troubles second. They are laying off employees left and right. We don't get any formal training on the systems we have to take care of. The quality of the products we install is substandard. They don't keep up on our State requirements, like First aid and flagging, even when we mention something about it. Upper management does not answer any questions and does not address any issues, they just have some lackey in the corner write everything down, then I guess they file it in the round file later that day, because we never hear anything back. The people that can make the decisions and effect change won't, because Frontier will fire them if they are wrong. I guess it's better to not make a decision at all than be wrong at this company. Their processes waste huge amounts of money, but they don't seem to care, once again going back to nobody being willing to make a decision, or make a change for fear of getting fired."
"Not a great experience in my three years there. They are in turmoil at the top."
"A new employee needs to get used to the company's culture, it may be not easy, but finally it turns out to be not that bad as it may seem at the beginning... So it's ok to work..."
"Frontier is an antiquated company, with antiquated techniques, selling antiquated products to an aging consumer base. Their IT backoffice is barely functional and uses mainframe technology from 30+ years ago. They have no plans to modernize, although there is a steady stream of projects that attempt to add things to an infrastructure already bursting at the seam. No vision, no direction, no leadership provided - just an unending list of tasks and the ceaseless abuse of "why isn't it done yet"."
"Frontier is a great company to work for. The pay is much better than similar positions at other companies. You'll find that the culture is performance based, but not stringently so. They set hard standards for you to achieve, but also work with you to help and guide you towards those goals. Advancement opportunities are there if you're interested in going the management route. However, don't expect much in the area of senior or tier 2/3 technical roles."
"I've got nothing good to say about this company."
"Great people to work with!"
"Great place to work, but Middle Management Team fails to live the 3P's. The business model is predicated upon Local Engagement - the first wave of GM's in the region (Midwest) understood the business model and they developed a great place to work, unfortunately new management team came in and forced change that was not predicated upon Community Involvement, Employee Engagement, and the team turned upside down."
"Disgraceful at best"
What do you like about working at Frontier Communications?
"It could be challenging."
Do you have any tips for others interviewing with this company?
"If you are happy with your current employer, do not make the move. You will regret it."
What don't you like about working at Frontier Communications?
"Very catty management. Grown adults eating their young at the sake of moving up a rung on the career ladder."
What suggestions do you have for management?
"I have never seen so much jealousy, favoritism and cattiness in a professional work place. If you are happy to be stagnant and enjoy kissing up, you can do no wrong. If you strive for better or tick off the wrong person, God help you."
Update your browser to have a more positive job search experience.Upgrade My Browser