3,708 Customer Service Representative Reviews
Submit a ReviewPlease give us a one liner to describe this review.
"If the job market were any better, I would never work here."
What do you like about working at PSCU Financial Services?
"There really isn't much to like about working here. You get a paycheck every 2 weeks."
Do you have any tips for others interviewing with this company?
"This is just a job that will put food on the table until you've able to find a better job. Do not expect anything more."
What don't you like about working at PSCU Financial Services?
"Employees are treated as disposable. There is no consistency in your schedule, even if you're full time and have been there a long time. The job itself is way to stressful for what it is and what you're getting paid. This is very evident in the turnover rate. It's so bad that they started hiring temps so that they don't count towards the turnover rate."
What suggestions do you have for management?
"Upper management has no idea what is going on in the lower levels because middle management is busy covering things up for each other. Upper management needs to check out conditions for themselves instead of just taking the word of people that are only looking out for themselves. The company talks about having an employee workplace, but fails to follow through."
Please give us a one liner to describe this review.
"It was HORRID."
What do you like about working at Broadview Networks?
"I left because BROADVEIW NETWORKS isn't a bit interested in making customers happy. And that's a fact."
Do you have any tips for others interviewing with this company?
"NEVER EVER WORK THERE. Broadview Networks will be dedicated to making your life miserable, just like they do to customers."
What don't you like about working at Broadview Networks?
"They are really not accommodating to anyone INCLUDING CUSTOMERS. It was an experience I don't wish for my enemies."
What suggestions do you have for management?
"Shape up or ship out. Let the customer service reps take care of the customers in a nicer fashion."
Please give us a one liner to describe this review.
"I dreaded going to work every day."
What do you like about working at T-Mobile?
"The pay was good. There were rooms for the workers to use on their breaks, tv room, video game room, and silent room."
Do you have any tips for others interviewing with this company?
"Know that you are going to have a lot of stress put on you, and a lot of customers yelling at you every day."
What don't you like about working at T-Mobile?
"The constant stress to get sales and get customers off the phone as quickly as possible."
What suggestions do you have for management?
"Don't be so focused on sales. If there is a product that would actually benifit the customer, that is great. Otherwise, don't force workers to sell services the customer doesn't need."
Please give us a one liner to describe this review.
"Senior management is good; it's just support supervisors who are petty weak."
What do you like about working at Zerve?
"The company is okay for the service it provides. There are some nice people to chat with and then there are those that have no personality."
Do you have any tips for others interviewing with this company?
"Avoid the company. You can gain more exposure working with an established company with experienced supervisors, not just college students who think they are experienced because they have a few more weeks under their belt."
What don't you like about working at Zerve?
"I think the 5th reviewer on this post said it all. The reviewer stated he/she is a supervisor and they have a young staff level which is great. For a supervisor to make an age discrimination comment like that tells you that the company, Zerve, does not train its supervisors in labor laws. There is one supervisor in particular that is very rude, speaks 100 miles per hour and lacks personality and people relationship. She is in the New York office and lets the title of a supervisor go to her head. I was anticipating Fridays, because she was not in the office. Many of the staff forget they are their as customer service representatives, but just because one is here a month longer, they think they have seniority. It's not only funny, but shows that they have a mentality that hasn't yet developed. This is not the real world exposure, but when they get to that level, they better braise tight. LOL."
What suggestions do you have for management?
"Management needs to be more considerate of the very low hourly wage they give, and weigh that against the expectations they have of their employees. Every day there is a new policy on one or more accounts. It's hard to do your job with policy after policy after policy. Realize you are running a business with INTERNS not experienced employees. $10 an hour can only go so far."
Please give us a one liner to describe this review.
"Bad, bad management. Working here until I find something else."
What do you like about working at Programmers Investment Corp?
"Some of the people I work with. The location is conveniently next to an expressway exit. Ok selection of nearby food choices for lunch."
Do you have any tips for others interviewing with this company?
"I would recommend looking somewhere else for a job unless you are really hard up."
What don't you like about working at Programmers Investment Corp?
"Some of the people I work with. The company is completely mismanaged. PIC uses outdated technology. Programmers are still using 1980's and 1990's programming languages and yet we are called Programmers Investment Corporation. There is a lot of favoritism, especially in customer service. People make racist and sexist comments including the executives and this can be very uncomfortable because you obviously can't complain to them. It is very slow, which is depressing, especially when employees are asked to leave early each day. Hard work is not recognized in money, only a small pat on the back. Everyone complains how money is mishandled and expects PIC to close within a year so the morale is very low."
What suggestions do you have for management?
"Clean house from the managers on up. Put a trusted individual in place whom employees can go to to talk about their work environment. Stop bringing in these little fly by night clients that don't have any volume and hire salesmen to bring in established clients, although truth is PIC is probably not attractive to established clients, so that might be nearly impossible."
Please give us a one liner to describe this review.
"Absolutely horrible."
What do you like about working at Anomaly Squared?
"Really, I liked nothing about the job. I had coworkers that were fun to chat with, that's about it."
Do you have any tips for others interviewing with this company?
"Yes, and it is a tip that has only two words: RUN AWAY."
What don't you like about working at Anomaly Squared?
"Rude, demeaning supervisors and the harassing nature of the job."
What suggestions do you have for management?
"Learn people skills. I understand that this is an up and coming business, but the power hungry attitude does nothing to improve employee morale, especially when constant implications are made about certain employees' intelligence levels. Oh, and another thing Customer service, my foot. We were paid to harass people with phone calls."
Please give us a one liner to describe this review.
"ValleyProtective Services is the WORST."
What do you like about working at Valley Protective Services?
"The fact that I no longer have to be subjected to their oppressive tactics"
Do you have any tips for others interviewing with this company?
"Stay away from this company at all costs. There are plenty of other companies in the industry that dont treat their employees like slaves."
What don't you like about working at Valley Protective Services?
"Everything under the sun. The worst comapny in the security industry"
What suggestions do you have for management?
"They should close the doors and spare the community from a sub-standard security company"
Please give us a one liner to describe this review.
"It was an extremely unpleasant work environment for near to nothing pay."
What do you like about working at Kohl's?
"Some of my co-workers were pleasant to work with. Not all of them, but some of them."
Do you have any tips for others interviewing with this company?
"You don't need to dress to impress at Desert Ridge Kohl's. I don't think the HR representative had even an associate's degree, let alone a bachelor's."
What don't you like about working at Kohl's?
"The micromanagement is beyond comprehension. HR doesn't care, and my supervisor would become dangerously disturbed whenever I wasn't stocking enough merchandise. Multitasking (such as doing 4 things at the same time) is considered standard operating procedure at Desert Ridge Kohl's."
What suggestions do you have for management?
"Compensate your employees better, ensure your managers aren't mentally disturbed, and give out some sort of benefits to the workers."
Please give us a one liner to describe this review.
"BAD BAD BAD."
What do you like about working at RadNet?
"Nothing, this place sucks! Very hostile environment, daily emotional abuse from supervisor."
Do you have any tips for others interviewing with this company?
"There are better options out there, in this company is who you know. If you are not family member to human resources or managers they will ruin your life."
What don't you like about working at RadNet?
"managers are all corrupt, no raises in years and the company keeps buying new facilities."
What suggestions do you have for management?
"Too many family members in one department. This company is by far the worst place ever."
Please give us a one liner to describe this review.
"The is absolutely the worst managed company I have ever in my career worked for."
What do you like about working at Sage?
"Paychecks that don't bounce and three weeks vacation. That's all."
Do you have any tips for others interviewing with this company?
"Run the other way. Sell oranges on the side of the freeway first."
What don't you like about working at Sage?
"Management is clueless, they create a hostile and toxic work environment."
What suggestions do you have for management?
"There is nothing I can say that would change their attitude."
Please give us a one liner to describe this review.
"The company is great to work for! Great co-workers and a wonderful atmosphere."
What do you like about working at CovalentWorks?
"Great atmosphere, co-workers and team has very good knowledge in EDI."
Do you have any tips for others interviewing with this company?
"Tips to other interviewers is if you dont understand EDI, the team can give you all the knowledge you need to succeed."
What don't you like about working at CovalentWorks?
"Company does not have anything that is negative to be said."
What suggestions do you have for management?
"There are no suggestion for the management team, all of them are great!"
Please give us a one liner to describe this review.
"I have been with the company for over 4 years - no regrets!"
What do you like about working at CovalentWorks?
"Relaxed atmosphere. Small company environment. Team work emphasized. We have a mix of ethnic backgrounds. Management is flexible with time off requests.401K."
Do you have any tips for others interviewing with this company?
"Be willling to learn a new industry. EDI is a very unique business."
What don't you like about working at CovalentWorks?
"Our health insurance, although appreciated, is expensive.Also, management sometimes does not understand just how busy we are on the front line."
What suggestions do you have for management?
"Continue to excel as a small business because the future of small business is bright."
What do you like about working at Protective Life?
"The work I do, the environment, and my co workers."
Do you have any tips for others interviewing with this company?
"I suggest to be yourself, be confident, and learn abou the company before hand."
What don't you like about working at Protective Life?
"No growth or new knowledge available for expansion or growth."
What suggestions do you have for management?
"I would suggest for expansion, new lines of business, and updated technology."
What do you like about working at DuPont?
"Team work environment and ability to make decisions on the fly."
Do you have any tips for others interviewing with this company?
"My best suggestion is to expect less and you will receive more."
What don't you like about working at DuPont?
"People at the top often does not know what people at the bottom does."
What suggestions do you have for management?
"Share vison in a timely an clear manner, incentivate associate to share vision."
What do you like about working at Alacer?
"The team element was great. The environment was positive and I always enjoyed coming to work."
Do you have any tips for others interviewing with this company?
"Be yourself. Alacer was a place that was more like family. If you are looking for an aggressive environment, this is not the place for you. Smile and be honest."
What don't you like about working at Alacer?
"The fact that it was sold. Things changed in the organization as soon as word was given. The dynamics changed."
What suggestions do you have for management?
"Alacer was great. Management was great. We were trusted to do our jobs and felt we were allowed to, without interference."
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