Asurion Employee Job Reviews in the United States

"Cut throat enviroment, fine for those with iron for skin."

"My job lets me train and motivate other employees to achieve company objectives through acting as an effective communicator on all levels within an organization."

"Asurion is THE place to go down in flames!"

What do you like about working at Asurion?

"Company has wonderful people, some valid community service programs, stability and strong growth potential."

Do you have any tips for others interviewing with this company?

"When asking about benefits and holidays - ask how and when they can be taken. Ask about the programs in use, the stability of them, and roadblocks to success. Ask about support networks, and mostly, ask about the frequency and quality of your review periods with you manager/supervisor."

What don't you like about working at Asurion?

"Services offered in poorly communicated, misrepresented, and deceiving. Resources provided to do the work are unstable and frequently down. Lack of functioning tools, clean, consistent processes, and support hamper ability to meat performance goals that are unreasonable under current circumstances. Feedback, trainings, personal development frequently cancelled or shortened due to to system issues, or lack of support and staff to manage. Company is still, after 15 years unable to properly forecast and are either sending staff home for no work, or more frequently - harassing to death for more and more and more hours. Vacation hours are earned on accrued balances, but can rarely be taken as requested due to staffing, systems, and poor planning."

What suggestions do you have for management?

"Your front line and support people are your most important resource. Without them, you have no one to serve your customers, to be the face of the company, and to bolster your reputation and standing. We are people. We are loyal, we work hard, we give a lot. But we are not machines. We have feelings, we have fears, and we have families."

What do you like about working at Asurion?

"Many wonderful people. Legitimate valuable service offered. At least somewhat of a level of job security in tough economy. The claimed role I was applying for - loved it. The reality is different."

Do you have any tips for others interviewing with this company?

"Be careful. This company has many wonderful things to offer. They also have many opportunities. Highest number of escalations and unhappy customers seen in 30 years of customer service - not being addressed. High levels of abuse required to be tolerated by employees on the part of both customers and clients. Daily changes, no focus, no follow-through, no long-term fixes. Tendency to quickly bandage a problem and forget about it."

What don't you like about working at Asurion?

"Unstable systems that are frequently down an always unreliable. Service has value, but is poorly educated and explained to those accepting it resulting in highly escalated callers. Not supported by the clients who hire us. Continuous and on-going staffing issues over the 10 years I was there. High pressure for overtime, additional tasks, roles, and responsibilities making it impossible to do you own actual work Legitimately earned and accrued time off frequently denied due to staffing. Company's performance expectations would be reasonable, if the tools and resources were provided - but they are not - therefore performance expectations are unrealistic with current lack of resources, education, training, and proper support channels. High FMLA leave, High Stress, Low Morale."

What suggestions do you have for management?

"Recognize your issues, be honest with your employees, stop lying, glossing over, sugar-coating - or making commitments you have no intention or ability to deliver on. Recognize your people as being human. Give them the tools, the processes, and the support they need to fulfill their roles. Let them do the roles they were hired for, and are good at. Recognize them as humans with needs."

What do you like about working at Asurion?

"Good benefits. Good people. Used to be very happy here. Things have changed, and have been changing for a long time now."

Do you have any tips for others interviewing with this company?

"Ask questions. Research online, the roles, reviews, and reputation. Ask about expectations. Ask about support, tools, resources. Be careful. This company still has a lot of potential, and a lot to offer - but they are quickly headed in the wrong direction."

What don't you like about working at Asurion?

"Lack of follow-through. Lack of focus and direction, very much like a string tied in the middle and flapping both ends in the wind. Systems are unstable and frequently down. Customers and clients are not properly educated about the services and are often even misled, leading to an ever increasing level of escalated and unhappy individuals and entities who are not being appropriately handled or directed. Instead they take their frustration out on employees who are required to endure an unreasonable level of abuse as a result. Tools and resources are inadequate, ineffective, and virtually non-functional. Performance expectations are unreasonable given the above situations - would be highly attainable with proper resources, tools, education, and staffing. Legitimately earned vacation time is often denied due to the needs caused by the above deficiencies. Job descriptions are not accurate or representative of reality. Training is basic and not adequate to the situations encountered. Work/Life Balance is non-existent. Industry Regulations are not followed. I could go on and on. It did not used to be like this - but has been deteriorating for the past few years."

What suggestions do you have for management?

"Get in touch with reality. Your people are people, not machines. You can not continue to expect the impossible while failing to provide the tools and resources necessary for the tasks at hand. Upper Management needs to come out of their offices and become more in touch with the day-to-day operations, both good and bad. People need to be supported, feel valued, appreciated, and impactful. Abuses need to reduced. Jobs need to be performed by those hired to perform them. Some vital areas are being left unattended while those persons fulfill roles created by the chaos of the above."

What do you like about working at Asurion?

"Massive challenges, fast pace, driven coworkers with a very exciting business model."

Do you have any tips for others interviewing with this company?

"Be well prepared for a behavioral based interview. Know how to interview in the STAR format. Make sure you are concise when answering questions."

What don't you like about working at Asurion?

"Lacks mature stable processes and procedures, pace of change can be very stressful."

What suggestions do you have for management?

"Focus on building the culture of the business and hold leaders accountable when they do not exhibit the cultural traits you expect."

What do you like about working at Asurion?

"Am able to work from home, which I like very much - no transportation, easier to work any hours, no politics or negative atmospheres."

Do you have any tips for others interviewing with this company?

"If you need a job - go for it. If you're looking for better than you have right now - think twice."

What don't you like about working at Asurion?

"I have had 7 Supervisors in 5 months. Coaching/Development sessions frequently cancelled, training cancelled, meetings cancelled, lunch breaks shortened. Always system issues, equipment failures, etc. Poor support, poor resources. Highly abusive customers based on poor education about the service and poorly advertised company policies. Performance expectations are completely out of touch with reality of their systems and resources."

What suggestions do you have for management?

"Ever see the show undercover boss? Get out of your offices and get in touch with your business and your people. Get real."

What do you like about working at Asurion?

"Very business oriented, methodical and pragmatic. results oriented, driven colleagues."

Do you have any tips for others interviewing with this company?

"Ask lots of questions about Asurion during interview cycle; lots of very good information about Asurion only available through the interview process."

What don't you like about working at Asurion?

"Lack of opportunity to grow in Bay Area. Slow follower in terms of technology. Difficult to recruit high caliber technical talent."

What suggestions do you have for management?

"Too much oversight w/ too few people delivering work. Determine better ways to hire strong technical talent."