Asurion Employee Reviews for Operations Supervisor

"Average. There is so much more potential than is being lived up to."

What do you like about working at Asurion?

"People I work with are great, dedicated, skilled, fun. We work well together under pressure and somehow get a disorganized mess sorted out and the job done."

Do you have any tips for others interviewing with this company?

"Ask questions - lots and lots of questions. This is very fast-paced, constantly changing (often with no reason) environment. If you don't enjoy stress - it may not be for you as it is chaotic, disorganized, micro-managed, and yet poorly supported."

What don't you like about working at Asurion?

"Micro-managed. Unstable systems. Instability has lasted more than 3 years and places a high level of stress and burnout."

What suggestions do you have for management?

"They need to come out of their offices and spend time interacting with their workers - seeing what the day-to-day is really like. They are very out-of-touch."

What do you like about working at Asurion?

"Company has wonderful people, some valid community service programs, stability and strong growth potential."

Do you have any tips for others interviewing with this company?

"When asking about benefits and holidays - ask how and when they can be taken. Ask about the programs in use, the stability of them, and roadblocks to success. Ask about support networks, and mostly, ask about the frequency and quality of your review periods with you manager/supervisor."

What don't you like about working at Asurion?

"Services offered in poorly communicated, misrepresented, and deceiving. Resources provided to do the work are unstable and frequently down. Lack of functioning tools, clean, consistent processes, and support hamper ability to meat performance goals that are unreasonable under current circumstances. Feedback, trainings, personal development frequently cancelled or shortened due to to system issues, or lack of support and staff to manage. Company is still, after 15 years unable to properly forecast and are either sending staff home for no work, or more frequently - harassing to death for more and more and more hours. Vacation hours are earned on accrued balances, but can rarely be taken as requested due to staffing, systems, and poor planning."

What suggestions do you have for management?

"Your front line and support people are your most important resource. Without them, you have no one to serve your customers, to be the face of the company, and to bolster your reputation and standing. We are people. We are loyal, we work hard, we give a lot. But we are not machines. We have feelings, we have fears, and we have families."