Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

What do you like about working at Asurion?

"Convenient location. nice people advertisement and recruiting spiel sounded good."

Do you have any tips for others interviewing with this company?

"Go work at McDonald's, you'll be a lot happier and better treated."

What don't you like about working at Asurion?

"Call types - 4th call center in 12 years - most abusive customers I've ever seen. Just got my yearly raise... got a big 11 cents after almost 2 years. Even McDonald's does better than that. Slave labor, barely minimum wage, funky systems, no respect and no support."

What suggestions do you have for management?

"Management always thinks they know everything but they're not the ones doing the work. Should try listening to employees sometime. Also should think of the extra pack of Mr. Noodles their big raise lets me buy when they're enjoying their 3-figure salary."

What do you like about working at Asurion?

"Nothing anymore. Used to feel valued and appreciated - now just feel abused. Used to have power and authority to exercise judgement and help the caller, now no authority to do anything except give the same answer over and over while being verbally abused. The one thing I like is the supervisors, they try so hard, and they each do the job of about 10 people with no thanks for doing it."

Do you have any tips for others interviewing with this company?

"Unless you're into self torture, are not human, or are literally starving to death - don't bother."

What don't you like about working at Asurion?

"No support from higher up, program is not explained to customers and they don't know what they're agreeing to, and we aren't given the tools, systems, or authority to properly handle their calls. We also have no limit to the abuse we must take from them when they find out they were lied to."

What suggestions do you have for management?

"Decide whether you are an insurance company that follows the insurance regulations, or a customer service company that is trying to please the customer all the time. Sometimes you can't be both, you guys break rules and even laws every day for the client and then are too scared to tell the customer no, this is insurance and you have no valid claim."

What do you like about working at Asurion?

"Massive challenges, fast pace, driven coworkers with a very exciting business model."

Do you have any tips for others interviewing with this company?

"Be well prepared for a behavioral based interview. Know how to interview in the STAR format. Make sure you are concise when answering questions."

What don't you like about working at Asurion?

"Lacks mature stable processes and procedures, pace of change can be very stressful."

What suggestions do you have for management?

"Focus on building the culture of the business and hold leaders accountable when they do not exhibit the cultural traits you expect."

What do you like about working at Asurion?

"Good benefits. Good people. Used to be very happy here. Things have changed, and have been changing for a long time now."

Do you have any tips for others interviewing with this company?

"Ask questions. Research online, the roles, reviews, and reputation. Ask about expectations. Ask about support, tools, resources. Be careful. This company still has a lot of potential, and a lot to offer - but they are quickly headed in the wrong direction."

What don't you like about working at Asurion?

"Lack of follow-through. Lack of focus and direction, very much like a string tied in the middle and flapping both ends in the wind. Systems are unstable and frequently down. Customers and clients are not properly educated about the services and are often even misled, leading to an ever increasing level of escalated and unhappy individuals and entities who are not being appropriately handled or directed. Instead they take their frustration out on employees who are required to endure an unreasonable level of abuse as a result. Tools and resources are inadequate, ineffective, and virtually non-functional. Performance expectations are unreasonable given the above situations - would be highly attainable with proper resources, tools, education, and staffing. Legitimately earned vacation time is often denied due to the needs caused by the above deficiencies. Job descriptions are not accurate or representative of reality. Training is basic and not adequate to the situations encountered. Work/Life Balance is non-existent. Industry Regulations are not followed. I could go on and on. It did not used to be like this - but has been deteriorating for the past few years."

What suggestions do you have for management?

"Get in touch with reality. Your people are people, not machines. You can not continue to expect the impossible while failing to provide the tools and resources necessary for the tasks at hand. Upper Management needs to come out of their offices and become more in touch with the day-to-day operations, both good and bad. People need to be supported, feel valued, appreciated, and impactful. Abuses need to reduced. Jobs need to be performed by those hired to perform them. Some vital areas are being left unattended while those persons fulfill roles created by the chaos of the above."

What do you like about working at Asurion?

"Many wonderful people. Legitimate valuable service offered. At least somewhat of a level of job security in tough economy. The claimed role I was applying for - loved it. The reality is different."

Do you have any tips for others interviewing with this company?

"Be careful. This company has many wonderful things to offer. They also have many opportunities. Highest number of escalations and unhappy customers seen in 30 years of customer service - not being addressed. High levels of abuse required to be tolerated by employees on the part of both customers and clients. Daily changes, no focus, no follow-through, no long-term fixes. Tendency to quickly bandage a problem and forget about it."

What don't you like about working at Asurion?

"Unstable systems that are frequently down an always unreliable. Service has value, but is poorly educated and explained to those accepting it resulting in highly escalated callers. Not supported by the clients who hire us. Continuous and on-going staffing issues over the 10 years I was there. High pressure for overtime, additional tasks, roles, and responsibilities making it impossible to do you own actual work Legitimately earned and accrued time off frequently denied due to staffing. Company's performance expectations would be reasonable, if the tools and resources were provided - but they are not - therefore performance expectations are unrealistic with current lack of resources, education, training, and proper support channels. High FMLA leave, High Stress, Low Morale."

What suggestions do you have for management?

"Recognize your issues, be honest with your employees, stop lying, glossing over, sugar-coating - or making commitments you have no intention or ability to deliver on. Recognize your people as being human. Give them the tools, the processes, and the support they need to fulfill their roles. Let them do the roles they were hired for, and are good at. Recognize them as humans with needs."

"Asurion is THE place to go down in flames!"

"Cut throat enviroment, fine for those with iron for skin."

What do you like about working at Asurion?

"I had a great boss, lots of challenges, and a very interesting business."

What don't you like about working at Asurion?

"Was hard to stabilize any processes."

What suggestions do you have for management?

"Work more on what is not working and less on what is."

"Asurion is a great place."

"Adequate place to work if you can work extended hours."

What do you like about working at Asurion?

"The people."

Do you have any tips for others interviewing with this company?

"Ask the management style of your supervisor."

What don't you like about working at Asurion?

"Extended work hours."

What suggestions do you have for management?

"Reward hard work."