Working at Asurion in Kansas City, KS: 3 Employee Job Reviews by Real Employee working in Kansas City, KS Area

"Average. There is so much more potential than is being lived up to."

What do you like about working at Asurion?

"People I work with are great, dedicated, skilled, fun. We work well together under pressure and somehow get a disorganized mess sorted out and the job done."

Do you have any tips for others interviewing with this company?

"Ask questions - lots and lots of questions. This is very fast-paced, constantly changing (often with no reason) environment. If you don't enjoy stress - it may not be for you as it is chaotic, disorganized, micro-managed, and yet poorly supported."

What don't you like about working at Asurion?

"Micro-managed. Unstable systems. Instability has lasted more than 3 years and places a high level of stress and burnout."

What suggestions do you have for management?

"They need to come out of their offices and spend time interacting with their workers - seeing what the day-to-day is really like. They are very out-of-touch."

"Stressful and rarely rewarding environment."

What do you like about working at Asurion?

"To be honest, not very much. I enjoy most of the people I work with, and I love working from home."

Do you have any tips for others interviewing with this company?

"Ask question after question, in depth. Get a clear understanding of the expectations and roles, because they are not as described when you apply for them."

What don't you like about working at Asurion?

"Very little support, tools, or resources for meeting the customers needs. Number-oriented (production line atmosphere) with constant pressure to meet. Treatment by customers is poor, degrading, abusive, dehumanizing with no choice but to accept it, in any amount, for however long they want to dish it out. Support Departments and Client Departments - none work together - it is a constant war of us against them."

What suggestions do you have for management?

"You had a good thing going. Along the way you got overly ambitious, overly greedy, and forgot about the people making your business run. Far too many decision makers for anything to actually be agreed on and implemented. Poor communication, poor implementation, lack of follow-through."

What do you like about working at Asurion?

"Am able to work from home, which I like very much - no transportation, easier to work any hours, no politics or negative atmospheres."

Do you have any tips for others interviewing with this company?

"If you need a job - go for it. If you're looking for better than you have right now - think twice."

What don't you like about working at Asurion?

"I have had 7 Supervisors in 5 months. Coaching/Development sessions frequently cancelled, training cancelled, meetings cancelled, lunch breaks shortened. Always system issues, equipment failures, etc. Poor support, poor resources. Highly abusive customers based on poor education about the service and poorly advertised company policies. Performance expectations are completely out of touch with reality of their systems and resources."

What suggestions do you have for management?

"Ever see the show undercover boss? Get out of your offices and get in touch with your business and your people. Get real."