Asurion Employee Reviews for Resolution Team Member

"Stressful and rarely rewarding environment."

What do you like about working at Asurion?

"To be honest, not very much. I enjoy most of the people I work with, and I love working from home."

Do you have any tips for others interviewing with this company?

"Ask question after question, in depth. Get a clear understanding of the expectations and roles, because they are not as described when you apply for them."

What don't you like about working at Asurion?

"Very little support, tools, or resources for meeting the customers needs. Number-oriented (production line atmosphere) with constant pressure to meet. Treatment by customers is poor, degrading, abusive, dehumanizing with no choice but to accept it, in any amount, for however long they want to dish it out. Support Departments and Client Departments - none work together - it is a constant war of us against them."

What suggestions do you have for management?

"You had a good thing going. Along the way you got overly ambitious, overly greedy, and forgot about the people making your business run. Far too many decision makers for anything to actually be agreed on and implemented. Poor communication, poor implementation, lack of follow-through."