Technical Support Agents give their job an average rating of 3.5 out of 5.0. The Technical Support Agents happiest with their jobs are employed by Comcast with an average rating of 5.0 while the Technical Support Agents least happy with their jobs work for Venture with an average rating of 1.0.Submit a Review
"Some colleagues were helpful."
"It's difficult to really explain it sometimes. For me, it's a calling to help people; like one might have a calling to be a priest or a cop. I like the work and the usual camaraderie that exists with other tech agents. Yeah, you have your bad days; every job does. But as long as the people you work with are good people, then the customers (good and bad) aren't a great concern."
"Working with engineers that usually know what is needed and why they are calling is nice, but they aren't the rule. Some people call only knowing their name, and expect you to create a case for them."
"Love everything that has to do with computers and software."
"This is a very basic support job. I feel I am loosing my skill set in this position. However, it is a very easy job to do -- which also has some appeal."
"Technical support is great to get into, Just make sure you are not a call-center oriented technician. Otherwise you will end up hating the field."
"I love being able to help people resolve their concerns. The only thing that I dislike about it are the stubborn customers that say they are entering their password correctly get all upset that you tell them they are entering it wrong, only to find out they are entering it wrong."
"I love some of the customers when they are able to fix their problem. I really don't enjoy talking on the phone though."
"I love working with technology. I dislike working for a government agency and or private corporation that is afraid of growth and innovation."
"Being a data center technical support is a good enty level job to learn a lot from."
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