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111 Technical Support Agent Reviews

Technical Support Agents give their job an average rating of 3.6 out of 5.0. The Technical Support Agents happiest with their jobs are employed by Comcast with an average rating of 5.0 while the Technical Support Agents least happy with their jobs work for Venture with an average rating of 1.0.

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Technical Support Agent at Insight Global
in Norfolk, VA
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Technical Support Agent at Venture
in Hatfield, PA

"Some colleagues were helpful."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Technical Support Agent at Teletrac Navman
in Garden Grove, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5

Technical Support Agent Career Rating Comparison

3.6
All Technical Support Agents
5.0 Highest Rated Technical Support Agents is at Comcast (1)
1.0 Lowest Rated Technical Support Agents is at Venture (8)
Technical Support Agent at Asurion
in Las Vegas, NV
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Technical Support Agent at Kelly Services
in Troy, MI
Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Technical Support Agent at Frontier Communications
in San Antonio, TX
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Agent at Media Temple
in Culver City, CA

"It's difficult to really explain it sometimes. For me, it's a calling to help people; like one might have a calling to be a priest or a cop. I like the work and the usual camaraderie that exists with other tech agents. Yeah, you have your bad days; every job does. But as long as the people you work with are good people, then the customers (good and bad) aren't a great concern."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 2 / 5
Technical Support Agent at Convergys
in Taylorsville, UT

"Working with engineers that usually know what is needed and why they are calling is nice, but they aren't the rule. Some people call only knowing their name, and expect you to create a case for them."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Technical Support Agent at Comcast

"Love everything that has to do with computers and software."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Agent at CenturyLink
in Sunnyvale, CA

"This is a very basic support job. I feel I am loosing my skill set in this position. However, it is a very easy job to do -- which also has some appeal."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Agent at teleNetwork
in Austin, TX

"Technical support is great to get into, Just make sure you are not a call-center oriented technician. Otherwise you will end up hating the field."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Agent at Hudson Software
in Elmsford, NY

"I love being able to help people resolve their concerns. The only thing that I dislike about it are the stubborn customers that say they are entering their password correctly get all upset that you tell them they are entering it wrong, only to find out they are entering it wrong."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Agent at Apple
in Norman, OK

"I love some of the customers when they are able to fix their problem. I really don't enjoy talking on the phone though."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Agent at General Dynamics
in Lawrence, KS

"I love working with technology. I dislike working for a government agency and or private corporation that is afraid of growth and innovation."

Person You Work For 4 / 5 People You Work With 1 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Technical Support Agent at Verizon Communications
in Freehold, NJ

"Being a data center technical support is a good enty level job to learn a lot from."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
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