Apple Employee Reviews for Technical Support Agent
Browse Apple Reviews by Job Title →Technical Support Agents at Apple give their company a 4.3 out of 5.0, while the average rating for Apple is 4.1, making them 5% happier than every other employee at Apple and 21% happier than every other Technical Support Agent on CareerBliss - the happiest Technical Support Agents work for Comcast.
"This is a fantastic company to work for. If you like talking on the phone all day, that is."
"Apple was a great company which allowed me to work from home."
What do you like about working at Apple?
"Apple took great care of its employees and provided a fun atmosphere that promoted creativity and innovation."
Do you have any tips for others interviewing with this company?
"Apple's primary concern in looking for agents is customer service. They don't really seem to care about technical expertise. So during an interview put on a smile and relax."
What don't you like about working at Apple?
"I didn't feel challenged enough. Many of the issues we would resolve were common and it got to the point of being too easy for me."
What suggestions do you have for management?
"I have suggested that they should add a level II support technician to each team that could watch for questions via chat. We had a Tier II but you often would have to wait 20+ minutes to reach them for assistance, as they also were taking calls."
Average Technical Support Agent Ratings in the Past 4 Years
| Year | Salary |
|---|---|
| 2011 | $4 |
| 2012 | $4 |
| 2014 | $4 |
"Good temp job until you find something better."
Average Apple Attributes by Technical Support Agent
"Fun, fast-paced work environment for today's tech savvy generation."
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