112 Technical Support Agent Reviews
Submit a Review"The fun thing about working as a Technical Support agent is being able to communicate with end-users and help them solve problems with their hardware and software. If you know what you are doing and can do it well, the end-users really appreciate it and it makes your company look good. The bad part of working in IT support is the occasional IT team member who is a know-it-all and may attempt to belittle you while, at the same time, refuses to give up any of their knowledge to help you."
"I loved helping others and it was very rewarding to be able to do that. But again my knowledge of the subject sometimes made it very difficult. I am a PC user and am completely unconformable with Apple products."
"I loved the flexibility and compensation. I hated the inconsistency of the pay."
"My ability to help others with their issues."
"I love providing support and solution to customer. The only thing I hate about the position is that the environment may get monotonous, but I will get creative to break the monotony."
Please give us a one liner to describe this review.
"Complete lack of support from management and they are very hypocritical."
What do you like about working at WDS Global?
"Decent pay for what you actually have to do. If you have emergencies you have 6 points which are days you can take off without vacation."
Do you have any tips for others interviewing with this company?
"Go work at DirecTV or T-Mobile if you have to work at a call center."
What don't you like about working at WDS Global?
"Training is laid back but lacks. Transition is on-the-job training. My class was the first to only get 2 weeks instead of 4 which we were blindsided with. Lots of help in transition then you're put on a team. Mine was lead by a 22 year old who was very rude and passive-aggressive. I sat nowhere near my team because the seats were always full in that area so I sat with people I didn't know. I had a customer ask for a supervisor one night and no supervisor would take the call. They were too busy helping their own agents is what I was told. My supervisor had left early. I was told to tell the customer that all the supervisors were busy but that they weren't going to do anymore for her than I could. To me that was unacceptable from a business standpoint and I left that evening and quit the next day. In short, WDS was hell."
What suggestions do you have for management?
"Don't be so rude and lazy. Make the building look nicer and not so run down and dirty. New chairs or desks would be nice."
Please give us a one liner to describe this review.
"Sometimes good, sometimes bad..."
What do you like about working at Best Buy?
"Helping clients with computer problems and to learn about their equipment."
What don't you like about working at Best Buy?
"Only important thing is bottom line, how much is sold."
What suggestions do you have for management?
"Improve benefits to workers or they will go elsewhere, recognize better."
Please give us a one liner to describe this review.
"a Highly beneficial job that gave me what I needed & now it's time to move on."
What do you like about working at WIND Mobile?
"Giving the best service for customers and fulfilling their needs"
Do you have any tips for others interviewing with this company?
"I will advice to be More confident and to have high self esteem"
What don't you like about working at WIND Mobile?
"I am a Master degree holder in engineering and this one does not fit my qualifications"
What suggestions do you have for management?
"I suggest to the management to giver more incentives to employees to seek for and to gain more training on the systems"
Please give us a one liner to describe this review.
"call center type job so I got to experience troubleshooting over the phone."
What do you like about working at Vonage?
"The experience gained which I knew would help me in future positions"
Do you have any tips for others interviewing with this company?
"To be friendly. On the job you will be dealing with people who are angry so you should show that you will not get upset easily."
What don't you like about working at Vonage?
"Many of my co-workers didn't really take advantage of the opportunity the job was creating for them."
What suggestions do you have for management?
"Since it was a call center, people were hired and fired almost weekly so they should just attempt to get to know employees a little better"
What do you like about working at Concentrix?
"The team members that I worked with on a daily basis."
Do you have any tips for others interviewing with this company?
"If you enjoy spending time here as a resume builder then this will work because I fell that's really all this place is good for."
What don't you like about working at Concentrix?
"The management staff at our location was laughable at best."
What suggestions do you have for management?
"I would find out the best way of merging the client and team needs to work effectively."
What do you like about working at Idera?
"They're fun folks to work with, and we're at the core of Microsofts enterprise software offerings, so the company grows constantly."
Do you have any tips for others interviewing with this company?
"Come in knowing our Microsoft technologies cold. If you're interviewing for a SQL position, you need to be very SQL-savvy. If you're a developer, better know .NET."
What don't you like about working at Idera?
"I'm worried that the company's growth is starting to falter. I don't see the company as a whole, or my department, embracing social networking as much as I'd like. I also have concerns that we're not moving into serving the cloud as fast as we need to and that our success is too closely tied to Microsoft's."
What suggestions do you have for management?
"I'd increase the availability of flex time or work-from-home options for technical employees."
What do you like about working at Wipro?
"Technical support. Using expert-level troubleshooting and problem solving skills, resolve Windows server system support issues timely. Performs system analysis and tuning."
Please give us a one liner to describe this review.
"It was a good opportunity, and a good learning experience for me."
What do you like about working at AT&T?
"My boss and the building were excellent, and I learned a lot about the AT&T infrastructure."
Do you have any tips for others interviewing with this company?
"If you are looking for a technical job that doesn't require a lot of technical knowledge, and isn't hard to do... this is a great opportunity."
What don't you like about working at AT&T?
"The resources provided to complete the work assigned were very poor and arguably unethical, I was highly over qualified for the position and was sold a bill of goods that didn't add up."
What suggestions do you have for management?
"The management team needs to overhaul their resources, specifically their WFE, and training of the employees, and they need to start putting the customer first before their wallets."
Please give us a one liner to describe this review.
"Apple was a great company which allowed me to work from home."
What do you like about working at Apple?
"Apple took great care of its employees and provided a fun atmosphere that promoted creativity and innovation."
Do you have any tips for others interviewing with this company?
"Apple's primary concern in looking for agents is customer service. They don't really seem to care about technical expertise. So during an interview put on a smile and relax."
What don't you like about working at Apple?
"I didn't feel challenged enough. Many of the issues we would resolve were common and it got to the point of being too easy for me."
What suggestions do you have for management?
"I have suggested that they should add a level II support technician to each team that could watch for questions via chat. We had a Tier II but you often would have to wait 20+ minutes to reach them for assistance, as they also were taking calls."
Please give us a one liner to describe this review.
"I enjoyed working for CIGNA. I just wish the compensation could have been better."
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