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Sitel Employee Job Reviews in the United States

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On average, employees at Sitel give their company a 3.2 rating out of 5.0 - which is 20% lower than the average rating for all companies on CareerBliss. The happiest Sitel employees are Customer Service Specialists submitting an average rating of 3.5 and Customer Service Representatives with a rating of 2.5.

17%
31%
26%
21%
5%
3.2
Average Rating
(based on 42 Sitel Review Ratings)

Ratings by Category

Company Culture
3.1
Growth Opportunities
2.8
People You Work With
3.7
Person You Work For
3.5
Rewards You Receive
2.9
Support You Get
3.2
Way You Work
3.6
Work Setting
3.2
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"I've worked for Sitel Australia for a while, the business ethic is both alive with activity, continually supportive and competitive and recognizes the achievements of both individuals and group efforts. Being a support advisor my role consisted of inbound calls. These calls were always unique, challenging and rewarding for complicated issues, individual resolutions and hearing the various callers' backgrounds. The technology, communication and training provided was world-class."
Posted 8 years ago in Nashville, TN
Sitel Employee

"It is an amazing firm with great culture"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Sitel Employee

"Please do yourself a favor. DO NOT apply. AND keep your money in your pocket. I first got a response last December when they needed a bilingual customer representative. The recruiter said that my laptop did not adhere to the specific requirements. Fine enough. I went to buy another laptop with a quad-core at 1.2 GHz (more than required honestly). That laptop passed their technological requirements test just fine with a big green check. The recruiter ended up not approving of this laptop because the processor speed was not a good fit according to her opinion (HR opinion on technology). I doubt that 0.3 GHz would have made a difference. Anyway, I went on to exchange that laptop to another one a gaming one. 2.5 GHz with more than enough memory than required. I also changed my ISP to get a faster speed. All in all she ended telling me that she would not be able to recruit me because I was still under my Canadian study permit after my recent graduation. Now, let us rectify HR ignorance on the rules of IRCC here:" You can continue to work after you finished your studies only if: you’ve already applied for a work permit." - Which ahem I'm doing right now. She also did not seem to be interested to give me a bilingual position and focused only on specific English positions (maybe perhaps to pay me less). She could have also mentioned to me that she did not want to work with me AT ALL right at the beginning. It would have prevented me to go through all of this hassle. Funny story: The recruiter made a mistake and ended up leaving a voicemail that was destined to somebody else. While speaking, she clearly mentioned to that person that she would find support for her into buying a computer and other equipments to let her start the job. I was speechless. I spent so much money into getting set up while other people clearly got the opportunity to receive help into buying a computer and equipments. The recruiter made me spend a lot of money for nothing. AVOID at all cost."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5

Company-Industry Rating Comparison

3.2
Sitel (54)

4.3 Highest Rated in this Industry is Asset Acceptance Capital (18)
2.9 Lowest Rated in this Industry is StarTek (19)
3.5 Average of All Companies in this Industry (1,520)
Customer Service Specialist

"I have worked for my present company for almost a year now. It’s an amazing place to work and have positive environment but my dream job has always been a recruiter"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Service Specialist

"I left Sitel in August 2020. While there, I have contracted out to Intuit and Turbo Tax as well as Aon Hewitt as a work from home Customer Service Specialist. I enjoyed all 3 companies."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Sitel Employee

"Good company, with intense training, and extremely fast paced setting. It can be tough to keep up, and constantly evolving standards, but it can be an amazing opportunity for a lot of people to enter the professional field."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Sitel Employee

"Great trainers... Need to lengthen the training"

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Sitel Employee

"I don't like the way they handle how they train and they let people get away with stuff."

Person You Work For 2 / 5 People You Work With 2 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Director of Operations

"Working at Sitel for 15 years allowed me to teach people the fundamentals of communication and great customer service. They provide great benefits and the flexibility to work from home. If you are looking for an entry level position to hone your skills or a stay at home mom working for extra income Sitel has a place for you."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Sitel Employee

"They have roaches!! Bathrooms are nasty. Microwaves are nasty. They haven’t vacuumed the whole I been there. It’s gross."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Sitel Employee

"Great Company really bad Administration"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Management Analyst

"I worked for Sitel leading their global account management group supporting leading financial services companies. They have a strong leadership team and are positioned well for future growth."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Sitel Employee

"Sitel has been a good company to work for. To date, they have employed 75,000 associates that represent 27 countries and are present in 150 locations worldwide. However, because of how widespread this job is, working remotely with this company is standard, with there only being a baseline expected for all employees and not much room for growth."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Specialist

"When I worked for Sitel it was an awful experience. I had zero employer support. The technology never worked and instead of helping me to figure it out they just let me go. I feel I am a great asset to any company and I hope my next experience will be much greater!"

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Sitel Employee

"I love the people that I work with but training for both of the positions left a lot to be desired. I believe they would have much better agents with better training. Also, If you need help it is better to ask a fellow coworker to help you than to wait on a tea lead, most of them are rude and do not want to help. Other than that it is a great place to work."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 1 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Sitel Employee

"The job itself is very easy to do. The training is thorough but the only drawback is the constant changes that happen."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5

Sitel Reviews FAQs

Is Sitel a good company to work for?

Sitel has an overall rating of 3.2 Average Rating out of 5, based on over 42 Sitel Review Ratings left anonymously by Sitel employees, which is 18% lower than the average rating for all companies on CareerBliss. 74% of employees would recommend working at Sitel.

Does Sitel pay their employees well?

Sitel employees earn $24,000 annually on average, or $12 per hour, which is 64% lower than the national salary average of $66,000 per year. 22 Sitel employees have shared their salaries on CareerBliss. Find Sitel Salaries by Job Title.

How satisfied are employees working a Sitel?

74% of employees would recommend working at Sitel with the overall rating of 3.2 out of 5. Employees also rated Sitel 3.1 out of 5 for Company Culture, 2.9 for Rewards You Receive, 2.8 for Growth Opportunities and 3.2 for support you get.

What is the highest paying job at Sitel?

According to our data, the highest paying job at Sitel is a Management Analyst at $200,000 annually. Browse Sitel Salaries by Job Profile.

What is the lowest paying job at Sitel?

According to our data, the lowest paying job at Sitel is a Fulfillment Clerk at $12,000 annually. Browse Sitel Salaries by Job Profile.

What are the pros and cons of working at Sitel?

According to reviews on CareerBliss, employees commonly rated the pros of working at Sitel to be Company Culture, People You Work With, Person You Work For and Support You Get, and cons to be Growth Opportunities and Rewards You Receive.

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