Michaels Arts & Crafts Employee Job Reviews in the United States

"I worked for different michaels throughout my 5 years in the company and let's just say no matter how hard you work it was never enough. Always understaffed they expected you to do work of 5 people. Raises were a joke . The new people that were entering the company were making more than I was . Had a assistant manager that would micro manage and a store manager that would always had an excuse as to why she would either not come or come in late. The last 3 years I work for the company was horrible due to the hostile work place from the managers . Do yourself a favor and only work there til you find another job with better pay ."

"I’ve worked for Michaels for 15 years, starting as a cashier, & working my way up into management. It used to be a great place to work. If you are thinking of working for Michaels, run as far away as you possibly can, and don’t look back. The company is sinking fast. Hours have been reduced to the point that there’s never more than 3 people in the store. Part-time team members MIGHT get one 4-hour shift a week these days. There is conflicting direction sent from the support center to the stores constantly, and stores are expected to sort it all out. No program or technology that is rolled out works correctly. We can’t even get a truck volume report in a timely manner, much less ANY knowledge of what is actually going to be on that truck. Corporations consistently waste money on fixtures that don’t work and signage that is misprinted or no longer relevant. HR is the biggest joke I’ve ever encountered. They honestly believe that 50 cents above minimum wage is an acceptable rate to hire a quality hourly manager. They introduced an attendance policy to hold people accountable, yet when there is an attendance issue their response is “What can we do to accommodate them?” The CEO is completely out of touch with reality in the stores. He thinks the company is in the best shape it’s been in a long time, yet long-time employees are leaving in droves. I can’t imagine being a new store manager in this company right now and trying to make sense of all the absolute nonsense. The only good things at the moment are my team (except I’m losing them rapidly to no hours), and my direct boss, who is amazing."

"I have worked for Michaels just about 5 years now. At first I enjoyed working for the company and looked forward to coming into work, but now my attitude is complete opposite. My best advice for anyone trying to work for Michaels is...Being a good worker and working harder than everyone else gets you nowhere, so don't waste your time and energy. As of today I have received 4 raises since I started, yet I'm making minimum wage. When it comes to raises, you are suppose to get a review in June and the raise kicks in in July. With the company being aware of the recent minimum wage increases in California, they will wait till December to give the raises, and the following month you are back at minimum wage and your raise no longer exists. If you ask any manager, district manager, HR about receiving a raise, me and several other employees are told they can't give any raises at the moment.......but they are able to hire new employees and pay them more than the employees already working and asking for a raise. **COVID-19**. When COVID-19 Happened every store shut down. My store was the only store that shut down for 2 weeks and then re-opened starting the BOPIS(buy online pick up in store) and ship to home programs. All other stores remained closed for several months. So that year because of "COVID-19" no raises were given. When I brought this up to HR, I was told no raises were issued cause all the stores were closed down for a few months. That is when I told HR that my store did not close down and were opened the entire time. HR's response was.....We don't make exceptions for one store. When it comes to moving up in the company.....GOOD LUCK! I was trained to become the new replenishment manager when the current one left and I did not get that position because the store manager preferred females instead of males. The female who did get the position was never trained for the position....Favoritism?? Much more but out of space....."

"They pay instructors minimum wage, and require us to do mandatory open houses to promote our classes - all while they are doing absolutely NOTHING to advertise their classes. Then they blame us when enrollment is down. Seriously"

"Worked here for years. There is no opportunity at all for advancement, the people in corporate offices clearly have their heads up their asses and find no value in anyone but themselves, and the pay is a joke. You won't get a more truthful review."

"Not paid enough for what we do. Employees working there longer being paid less than seasonal employees that were hired. New store manager is only getting cooperation because people are afraid of him and losing their jobs. They moved our best store manager to another district because the new store manager got tired of hearing about the old manager and how wonderful he was. The new manager is a personal friend of the district manager. Go figure why he's still there! People hate working there because of the new store manager's philosophy. It's not going to work."

What do you like about working at Michaels Arts & Crafts?

"I really do think that my fellow employees are really good hard working people. I enjoy working with creative people and customers as well. I like the Idea of a Large scale retail chain that targets the arts and crafts trend."

Do you have any tips for others interviewing with this company?

"If you work here don't work hard. breaking your back and going the extra mile only gets you passed up for promotions and opportunities. Don't ever expect to see your family. You will pretty much make enough money to pay for gas and you will have to depend on the government for the rest."

What don't you like about working at Michaels Arts & Crafts?

"I am almost at a loss for words, but they will come.... and not stop! I started in replenishment which has it's numerous flaws. Plano grams that were obviously set by someone who has never stepped foot in a Michael's store. Running out of room for product. Lack of storage for overstock and no effective way of organizing said overstock. unrealistic deadlines for setting plano grams and putting out freight. Lack of properly trained (and able bodied ) staff. Lack of effective way of communicating tasks that needed follow up. I now work in the frame shop or 9th circle At a B volume store. we are completely understaffed! manager will not let us order basic supplies such as large brown paper and paper towels because it affects his bonus! Politic politic politics! give these people a little power and they think they own it all, and know it all. I honestly don't know how the store makes it's goals. The work environment is down right hostel. Not to mention the over 30 year old building is unsafe and unhealthy to work in. the air vents have 3 inch thick coatings of black dust and mold. The guest bathroom has no ventilation. the break-room sink leaks sewer gas and I'm pretty sure there is a good amount of asbestos in that building."

What suggestions do you have for management?

"I think a good corporation would recognize that a happy employee base is important to the overall directive. Making money and cutting corners at your employees expense just doesn't make any sense. This company out right lies to their employees each and everyday stating they are trying to help you. No, you're not! What is the point of lying Most importantly. don't treat people like they are indispensable if they are not!"

"So, in MY experience at the store as a remodel associate to the framer to the manager, hands down one of THE worst companies I have ever had the displeasure of working for. The company refused to give us new fixtures despite the safety hazards (a customer was then injured because corporate didn't care). There was hardly any training, and the people training you, barely had training. We were instructed to lie about orders and mark it as though we had the item, and then go back in the system to say the customer canceled, just to avoid low numbers, which caused ALOT of angry customers. The framing department is an absolute joke where orders are consistently neglected and left in a cubby for weeks, again, causing a stir in customers. A manager was fired because some new cashier didn't know where to put refund cards, and the manager accidentally loaded her return on a previously used card because of a cashier mistake, so the company claimed it was theft and demanded she repays the company $30 even though none of those things was her fault and she spent almost every paycheck at the store to keep our sales up. I quit because the District Manager told me to "stay in my lane" because I was forced to juggle everything in the store with 0 training, and when I brought it up, training was set for me in another state that I couldn't get to and no one had told me about it, so THAT manager got nasty with me for not contacting them about it... but again, no one had told me it had been set up."

"Unfortunate."

What do you like about working at Michaels Arts & Crafts?

"Some of my coworkers and I have become really good friends."

Do you have any tips for others interviewing with this company?

"If you're just trying to get a part time minimum wage job they'll hire anyone. If you want anything more - don't go."

What don't you like about working at Michaels Arts & Crafts?

"Micromanagement. Endless corporate directives dictating how we need to do things even though we already know the best way and the way we're being told is terrible and roundabout. Never the right supplies. Claim customer focus but then make us do ridiculous things like label the breakroom microwave with a sticker saying 'microwave' (no joke) rather than be out there doing our jobs. Treats its employees like garbage."

What suggestions do you have for management?

"Get organized. The lack of organization with the sales and promotions, weekly ad, store meetings, etc is astounding. We get a directive that a sale is changing so we change it, then get an email saying change it back, wait no it was right the first time."

"Let me start off by saying, the modules they give you during onboarding are very dumb. They give you basic info, but it’s hard to retain in such a short time.. but the company expects you to have it memorized or something. The policies they have in place, are outrageous. Unless your state specifically says so, if you put your two weeks in, they don’t need to pay out your earned vacation time, or your sick time. I’m finding out that it’s not just my location in NY that’s toxic, it’s the company all throughout. I think it’s almost a michaels company signature to have a lazy, miserable Store Manager. Do as they say, not as they do! The company only gives each store 4 dollars to give their employees raises. You get one raise a year, and they barely bump you up to minimum wage. As a full time CEM who basically does it all, I made the same amount as seasonal cashiers that came in this year. When I mentioned my concerns to my store manager she saw no issue with it; and ignored it. Any issues that go on in the store, the CEM usually takes care of it… the store manager told me that the ASM and SM are the back up back ups, meaning they shouldn’t be bothered at all throughout the day. It’s frustrating because you have passionate workers that want to work, make money, and thrive but the company doesn’t care.. they don’t let you. As a full time manager, you get one 45 minute lunch.. and you’re expected to be on your feet the rest of the time, no 15 minute breaks or anything. They cut everyone’s holiday salary for employee appreciation. They give you a 40% off all regular price items for one week to show their appreciate to employees. OSA? Nahh. If your sewers are over flowing and coming through the drains in the floor.. you’re not allowed to use the restroom, but you have to work all day and walk to the nearest store that has an available restroom. There’s so much more.. but I’m running out of room"

"Poor management. That includes corporate. None of them seem to care, even when someone tells them about the problems. Please shop somewhere else, it is not worth it for a few dollars. Returns are a whole diff matter. Go somewhere else. The CEO is afraid of what I have to say about the managers"

"Worked for micheals as seasonal. Absolutely no training especially on safety issues around the truck mornings. Barely any hours, RUDE management and the pay is atrocious min wage. Would definitely not recommend working here even the discount isn’t worth it . Store is always dirty"

"I worked for Michaels for 2 weeks. I worked a total of 10 hours during those 2 weeks, including my approximate 4 hours of training. I had 2 days at the register and had to call it quits. It was so emotionally distressing that I almost passed out from panic, and spent half of my last shift in tears. A few hours into my first day on the job they had me working alone with no supervision. Even when I called for assistance at the registers, I'd be lucky if someone actually came. I don't understand how they expect us to provide good customer service when they obviously have no respect for the employees. It's obvious to even me that there are issues with scheduling. There is no reason to have an employee be alone on their first day of employment in such a fast paced area. Only take a job here if you have nerves of steel. Even my job at Macy's was less stressful than this."

What do you like about working at Michaels Arts & Crafts?

"There is nothing good about working at Michael's except leaving for the day"

Do you have any tips for others interviewing with this company?

"Don't show up. They will hire anyone to fill their bodies quota"

What don't you like about working at Michaels Arts & Crafts?

"Management is very poor. They are understaffed and try to get one person to do the work of five people"

What suggestions do you have for management?

"Quit trying to act like you have some important position, you don't."

"Downright the worst company to work for! Especially the Jensen Beach store. The Store Manager is not someone you want to work for. He will FIRE you if he doesn't like you even if you do your job correctly. If you so happen to stand up for yourself, you are on his 'list' (forget it, you're as good as gone). He NEVER closes the store or works mid shifts and says that the DM said it was okay... yeah sure! Why are you on the schedule as closing with another Manager then? He hates people, and has said it before. He hates working, he sits in the office doing nothing all day. Oh, wait! Does pretending to work count as doing something? Head rubbing, like you have a problem, doesn't count! I wish someone would just stand up to him and expose him for the fake he is! Terrible man to work for! I can't stress it enough. Don't go to work for this man!"