On average, employees at Michaels Arts & Crafts give their company a 3.1 rating out of 5.0 - which is 20% lower than the average rating for all companies on CareerBliss. The happiest Michaels Arts & Crafts employees are Store Managers submitting an average rating of 4.2 and Senior Accountants with a rating of 3.8.
"Not paid enough for what we do. Employees working there longer being paid less than seasonal employees that were hired. New store manager is only getting cooperation because people are afraid of him and losing their jobs. They moved our best store manager to another district because the new store manager got tired of hearing about the old manager and how wonderful he was. The new manager is a personal friend of the district manager. Go figure why he's still there! People hate working there because of the new store manager's philosophy. It's not going to work."
"If you appreciate proper training, proper tools, recognition, and respect, this is NOT the company to work for. You are not trained, the tools are old and there's never enough, and you are constantly given conflicting duties such as - move customers through cashier line quickly, AND hold up the line by selling discount memberships. Everything you do is timed, so it is impossible to serve customers properly and get all of your duties done on time. Duties change constantly, often without being notified."
"I worked for this company for 5 years. I began as a seasonal employee and advanced to assistant store manager in a short period of time. Turnover is quite high. The workload for the average associate in a 5.5 hour shift is unrealistic at best. Although this company believes in customer service as its primary objective, associates are often reprimanded for not completing task work during their time on the sales floor. Store managers are under extraordinary pressure with very little if any assistance or encouragement from their district managers."
"My only complaint that I have is we don't get enough pay. But what do you expect from retail. I love my co-workers. Yes, there is drama but that's what you get from all different types of people working together. I have nothing but nice things to say about our store manger. He is awesome! All of the management in our store are wonderful. This is a second job for me so I don't expect to get rich from the pay. It helps pay some bills. I feel that I am fortunate to work there."
"Worked for Michaels for almost two years in multiple positions. Pay is low next to comparable retailers by almost $2.00 per hour. Training is minimal in entry-level positions such as replenishment and cashier. I hired on as seasonal help in late fall and was very poorly trained by someone who apparently knew very little about the job herself. You get the very basic training for cashier positions and learn the rest from behind the register - often with inadequate support. Given that the pay is substandard, they aren't exactly attracting the cream of the crop or enticing them to stay. We go through a lot of lazy & unprofessional cashiers. There is, however, slightly better opportunity for advancement than some of the reviews I've read seem to indicate. There's a high employee turnover rate due to the low pay and they don't pay management positions anymore lavishly than they do the rest of them. Management positions open frequently & they do promote from within - especially from within a store as often as possible. The best thing about working for Michaels? The people. My manager is great & I like my co-workers. We do well as a team. I stay for that reason, even though I could make more money for the same type of work elsewhere. I think if they paid a little more competitively, put more emphasis on training, and tried harder to hang onto experienced & hard working employees, they could be an excellent workplace."
"Downright the worst company to work for! Especially the Jensen Beach store. The Store Manager is not someone you want to work for. He will FIRE you if he doesn't like you even if you do your job correctly. If you so happen to stand up for yourself, you are on his 'list' (forget it, you're as good as gone). He NEVER closes the store or works mid shifts and says that the DM said it was okay... yeah sure! Why are you on the schedule as closing with another Manager then? He hates people, and has said it before. He hates working, he sits in the office doing nothing all day. Oh, wait! Does pretending to work count as doing something? Head rubbing, like you have a problem, doesn't count! I wish someone would just stand up to him and expose him for the fake he is! Terrible man to work for! I can't stress it enough. Don't go to work for this man!"
"The stores communication wasn't very good. I asked questions on the first couple days repeatedly and no one would tell me, then chided me for "not asking". Store lines remain long and you always have to call for backup, being the only person on the register. Basically slave labor."
"I do not recommend this company. I have been working here for a year now. I remember in the beginning I had virtually no training; they just threw me onto a register. I have also been verbally berated by coworkers and management for my intelligence and appearance. They will threaten to fire you if you do not get enough customer emails (25%). Our registers also frequently have problems and slow down when it gets busy - I have had customers walk out after getting frustrated from waiting so long. Management has asked me to leave early (after only working two hours) because they weren't making enough money. There is not much opportunity to get a raise or move up. They complain every time I have to switch shifts with someone. I have also been thrown into doing kids birthday parties and crafts activities with no prior knowledge or preparation. Their scheduling and organization is poor. The work environment is dreadful overall. The only enjoyable part of the job is the few friendly coworkers I have."
"In the past it was a great company, however, management has changed and company has become extremely greedy! They try to FORCE employees to sell more than the customers want and penalize you if you aren't able to get the sale. They should market and price so the customers want to purchase. Management demands more than is feasibly possible and keeps changing the rules. The DM is HORRIBLE and should be fired. She comes in and doesn't speak to employees unless to yell at them, except so very friendly when with a corporate representative. So very phoney! Morale is horrible - everyone wants to quit but needs the job. Corporate emphasis has changed to ONLY bottom line $ with no longer care for customers or employees. DON'T PURCHASE FROM THIS COMPANY - you are empowering them to mistreat employees!"
"I worked for Michaels for 2 weeks. I worked a total of 10 hours during those 2 weeks, including my approximate 4 hours of training. I had 2 days at the register and had to call it quits. It was so emotionally distressing that I almost passed out from panic, and spent half of my last shift in tears. A few hours into my first day on the job they had me working alone with no supervision. Even when I called for assistance at the registers, I'd be lucky if someone actually came. I don't understand how they expect us to provide good customer service when they obviously have no respect for the employees. It's obvious to even me that there are issues with scheduling. There is no reason to have an employee be alone on their first day of employment in such a fast paced area. Only take a job here if you have nerves of steel. Even my job at Macy's was less stressful than this."
"Poor management. That includes corporate. None of them seem to care, even when someone tells them about the problems. Please shop somewhere else, it is not worth it for a few dollars. Returns are a whole diff matter. Go somewhere else. The CEO is afraid of what I have to say about the managers"
"The IT organization is highly outsourced between several third party vendors and contractors. There is no empowerment within the governance team for process and project management that allowed several initiatives to go unchecked into production. Process maturity is the key to success, and this IT organization has a way to go. Company has good benefits and perks for employees. The environment is laid-back and comfortable."
"I love my job at Michaels because I love what I do, but I would have to say that it is a poorly run company. We are always short of staff and Loss Prevention is weak. The marketing aspect of the company is really clever, but it can be irritating when customers have disputes over pricing and how our discounts work."
"Great pay. With the pay comes working a ton of hours from about the middle of Sept-Jan. That is when you do all of your business. That entire time is blacked out for vacation."
"I've worked at Michael's ever since September of 2013. Working here is not good. I feel like I'm working for these people free. The pay is bad and for me they don't pay me everything they owe me every two weeks. They often wait to pay me everything they owe me. I feel like they take favoritism among co-workers. The managers take lunch whenever they want and I as worker there I get no breaks. And often when managers go to lunch I am left on my own. If looking for job don't apply here."
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