Working at Michaels Arts & Crafts in Irving, TX: 17 Employee Job Reviews by Real Employee working in Irving, TX Area

"I’ve worked for Michaels for 15 years, starting as a cashier, & working my way up into management. It used to be a great place to work. If you are thinking of working for Michaels, run as far away as you possibly can, and don’t look back. The company is sinking fast. Hours have been reduced to the point that there’s never more than 3 people in the store. Part-time team members MIGHT get one 4-hour shift a week these days. There is conflicting direction sent from the support center to the stores constantly, and stores are expected to sort it all out. No program or technology that is rolled out works correctly. We can’t even get a truck volume report in a timely manner, much less ANY knowledge of what is actually going to be on that truck. Corporations consistently waste money on fixtures that don’t work and signage that is misprinted or no longer relevant. HR is the biggest joke I’ve ever encountered. They honestly believe that 50 cents above minimum wage is an acceptable rate to hire a quality hourly manager. They introduced an attendance policy to hold people accountable, yet when there is an attendance issue their response is “What can we do to accommodate them?” The CEO is completely out of touch with reality in the stores. He thinks the company is in the best shape it’s been in a long time, yet long-time employees are leaving in droves. I can’t imagine being a new store manager in this company right now and trying to make sense of all the absolute nonsense. The only good things at the moment are my team (except I’m losing them rapidly to no hours), and my direct boss, who is amazing."

"Great company to work for. Benefits and pay are excellent. Most managers are great to work under."

"Overall a good company, there have been quite a few changes over the past few years that have caused people to be advanced into positions that they are not qualified to handle resulting in some decisions that are not as good for the team members or the company as a whole. Overall time will correct these problems and the company is a good place to work. I have many fond memories from my time at Michaels, I really loved the emphasis that the company placed on holidays and getting into the spirit of the festivities associated with them."

"I started working with Michaels Art & Craft Corp. since June 2019. It has been a wonderful experience working in a creative environment with colleagues that are kind and supporting. I also received the opportunity of dabbling into IT and since then I am also able to add QA analyst skills to my resume. I got to work with softwares like Salesforce Marketing cloud, JIRA, Quip while working at Michaels. The company has a great work culture where everyone comes from diverse backgrounds."

"Worked at Michaels nearly 4 years and find it's a great company to work for with work/life balance. Compensation is excellent."

"The IT organization is highly outsourced between several third party vendors and contractors. There is no empowerment within the governance team for process and project management that allowed several initiatives to go unchecked into production. Process maturity is the key to success, and this IT organization has a way to go. Company has good benefits and perks for employees. The environment is laid-back and comfortable."

"Worked here for years. There is no opportunity at all for advancement, the people in corporate offices clearly have their heads up their asses and find no value in anyone but themselves, and the pay is a joke. You won't get a more truthful review."

"There is no true accountability in the organization. My supervisor does not support his team. The contractors in the company hold more important roles than the employees."

"The most memorable exp for it laid a solid foundation for my career."

What do you like about working at Michaels Arts & Crafts?

"Its the leading Arts&Crafts store. The work culture & environment is growth-oriented and offers many opportunities for its employees to learn new technologies/systems. It encourages & supports new ideas. Follows good ethical standards."

Do you have any tips for others interviewing with this company?

"Just like with any other company/interview, be honest about yourself, your work, etc. Dont be afraid to present your ideas or share thoughts when asked for, and ofcourse be nice and polite."

What don't you like about working at Michaels Arts & Crafts?

"Honestly, there is nothing that I really do not like about this company."

What suggestions do you have for management?

"This is one of the BEST places I've ever worked. In fact, Michaels was rated among the Top10 places to work in a survey by a leading organization. And the credit, of course, goes to the management/executives."

"Unfortunate."

What do you like about working at Michaels Arts & Crafts?

"Some of my coworkers and I have become really good friends."

Do you have any tips for others interviewing with this company?

"If you're just trying to get a part time minimum wage job they'll hire anyone. If you want anything more - don't go."

What don't you like about working at Michaels Arts & Crafts?

"Micromanagement. Endless corporate directives dictating how we need to do things even though we already know the best way and the way we're being told is terrible and roundabout. Never the right supplies. Claim customer focus but then make us do ridiculous things like label the breakroom microwave with a sticker saying 'microwave' (no joke) rather than be out there doing our jobs. Treats its employees like garbage."

What suggestions do you have for management?

"Get organized. The lack of organization with the sales and promotions, weekly ad, store meetings, etc is astounding. We get a directive that a sale is changing so we change it, then get an email saying change it back, wait no it was right the first time."

"Michaels is a company in transition from Mom & Pop to major corporation."

"Challenging from day to day"

What do you like about working at Michaels Arts & Crafts?

"Many opportunities"

What don't you like about working at Michaels Arts & Crafts?

"Project Management missing"

What suggestions do you have for management?

"Hire a project manager like myself"