Help Desk Specialists give their job an average rating of 3.8 out of 5.0. The Help Desk Specialists happiest with their jobs are employed by Dell with an average rating of 4.6 while the Help Desk Specialists least happy with their jobs work for Technisource with an average rating of 1.8.Submit a Review
"I love solving the customer's issues and getting them back to work ASAP. Great feeling to help someone. What I hate is that once I get comfortable with the company's software/systems I feel like most companies out there just simply stop at that. I like to be challenged and given more work to do."
"Help Desk is a rewarding career if you love to provide customer service. I love this line of work because it is always something to learn. There is nothing I hate about the position."
"I really don't hate anything about computers. I love working and being in a group, working or supporting people on the computer needs."
"I have outgrown the position. Current opportunities do not exist in my location at this time. If I could take the next step here in Boston it would be a perfect fit but they are not taking on any new roles here."
"I am looking for a position that challenges me. I feel that I'm at a dead end with this position."
"I love helping people that are having issues with their computer, phone, or printers. I'm confident knowing that I can fix it and will do my best and knowing that I fixed the issue and now the client can do their job. The dislike I have on my current position is that I am on the phone all day and do not get to interact with the clients. I sit in a little cubicle and talk on the phone for 8 hours a day while creating tickets to send to someone else to fix it."
"I enjoy helping the customers that call in from around the world. I did have to learn that a customer calls in upset because they are frustrated, not because they are mad with me. As long as I can take away the frustration, and help them understand, I have done my job and the consumer can enjoy their product."
"After working at DynCorp for about 4 years I have good experience that I can use in my future with another organization."
"I love having the opportunity to work with the Doctors and Nurses that help with the Wounded Warrior program. It gives me a sense of helping out in some way. It's not hate with my job, it's working in a hospital environment that I haven't gotten used to."
"I enjoy helping people with their IT issues. I would like to see the economy improve as to motivate businesses to keep a regular staff."
"Love problem solving and that because of different situations that can happen you never get bored."
"I truly enjoy helping people."
"I love it because I love IT. I hate it because some times IT work requires you to stay until midnight for work."
"Extremely stressful. Trying to provide support and information about completely undocumented systems. Management would not provide or accept feedback. Many difficult systems and angry customers threatened us as helpdesk technicians when we could not make a system usable from the bottom rung of support."
Update your browser to have a more positive job search experience.Upgrade My Browser