Working at First Data in Hagerstown, MD: 9 Employee Job Reviews by Real Employee working in Hagerstown, MD Area

"This company and the call center positions have to be just about the worse job I’ve ever encountered in 30 plus years working. First off: the call rep fields irate merchant calls re: the deceptive practices of Bank of America. We are identifying ourselves as Bank of America employees when in fact we are strictly First Data employees. The training is extremely lacking for the scope of tasks you are expected to perform during a call. They are constantly adding more and more tasks for you to perform for the caller, taking away from other departments and adding to the call center all under the guise of “keeping transfers down during the call.” The merchant statements are deliberately deceptive with terrible selling points by their Business Consultants, who most times, are never heard from again by the merchant despite repeated calls to Bank of America. Also, First Data has ridiculous standards and procedures (quality and time focused) for their call reps to follow in order to remain “compliant” to keep your low paying job. EVERY second during your 8 hr shift is micro managed. You are pretty much expected to not be off your phone at all except for 2 short breaks and one unpaid 1/2 hr lunch. Not only are you expected to be “logged in” during this time but IF you remain on your call with your merchant (customers) past your scheduled break and lunch time , it counts against your “compliance” and will be marked against a final daily scoring of your time, which all factors into a low (if possible) increase annually. The management are extremely robotic, cold personalities with little to no interpersonal skills. When you voice your concerns, of course you are labeled a negative detractor. Because of the location in an economically challenged area of Western Maryland, the company uses this reality to bully their employees."

"I work for the internet solutions department. The department is a good department and has friendly coworkers."

"I've worked with First Data since 2011. It's a decent place to work for. The management in the department I work in is amazing, and the relationships we build in our work environment is great. The company itself is also a decent place to work for. I enjoy the work I do as well as enjoy the people I share my days with at First Data."

"I worked for the company for 18 months. In that time I interviewed with six other offices because my office was being liquidated due to contract issues not in the company's control. They failed to find another position internally and decided to lay me off."

"I worked for FIrst Data for 18 months. I was brought on full time to work for a specific contract. That contract was terminated due to outside influences and the company could not find me another position to maintain my services."

"I would not recommend anyone above entry level to apply at this company."

What do you like about working at First Data?

"In the beginning - my co-workers and manager, morale was kept high with good benefits and decent pay."

Do you have any tips for others interviewing with this company?

"Brown-nosing and suck-ups seem to get far in this company."

What don't you like about working at First Data?

"However, after the company was bought out by KKR it jumped the shark; morale took a nose dive and it was no longer a positive working environment. We no longer had company picnics or company-related events."

What suggestions do you have for management?

"Analyze why some departments seem to be so toxic that the turnover rate is extremely high."

"Pure corporate culture - it's Dilbert cube-world."

"they don't hold back spending money on IT"

What do you like about working at First Data?

"Worked with other smart people"

Do you have any tips for others interviewing with this company?

"everyone was pretty nice there, I can't think of anything"

What don't you like about working at First Data?

"giant company=lots of confusion"

What suggestions do you have for management?

"brain pills a got along with everyone in my group but higher ups sometimes made me wonder how they got there"