First Data Employee Reviews for Anonymous Employee

"It's a decent place to work, and should someone wish to start off it's fairly simple to work there. There are some up and downs to working there that you should be aware of first of all though. these include layoffs and high levels of politics being used. But everyone outside of management usually treats you like family."

"This company and the call center positions have to be just about the worse job I’ve ever encountered in 30 plus years working. First off: the call rep fields irate merchant calls re: the deceptive practices of Bank of America. We are identifying ourselves as Bank of America employees when in fact we are strictly First Data employees. The training is extremely lacking for the scope of tasks you are expected to perform during a call. They are constantly adding more and more tasks for you to perform for the caller, taking away from other departments and adding to the call center all under the guise of “keeping transfers down during the call.” The merchant statements are deliberately deceptive with terrible selling points by their Business Consultants, who most times, are never heard from again by the merchant despite repeated calls to Bank of America. Also, First Data has ridiculous standards and procedures (quality and time focused) for their call reps to follow in order to remain “compliant” to keep your low paying job. EVERY second during your 8 hr shift is micro managed. You are pretty much expected to not be off your phone at all except for 2 short breaks and one unpaid 1/2 hr lunch. Not only are you expected to be “logged in” during this time but IF you remain on your call with your merchant (customers) past your scheduled break and lunch time , it counts against your “compliance” and will be marked against a final daily scoring of your time, which all factors into a low (if possible) increase annually. The management are extremely robotic, cold personalities with little to no interpersonal skills. When you voice your concerns, of course you are labeled a negative detractor. Because of the location in an economically challenged area of Western Maryland, the company uses this reality to bully their employees."

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"Great place to be. Work is interesting and lots of opportunity to lead and form your own path"

"4 years full time employee"

"Average company to work for in sales terms. Lots of leeways, but the internal organization is messy. In addition, management is heavily old school and has not adapted to the internet era."

"While I have only worked for FD for less than a year, I have seen a great deal of reorganization to enable us to be more successful. Management has a process in place to continue to grow the company and further advance the potential of its employees. The variety of diversity groups helps us to all feel united across multiple locations. Lots of good things on the horizon at First Data!"

"In my opinion, the company (owned now by KKR) is trying to make its books look good for its upcoming IPO. It's getting rid of many employees, some of them have been with the company for decades, with arbitrary and detached company policy changes. First Data has great potential as a workplace and a company, but I don't see it realizing that potential with its upper management in its current state."

"I've worked for First Data Corps. Since 2012. The company is currently undergoing a substantial transformation from a payments company to a technology company under its new CEO."

"This is a tough place to work. Re-organizations are the norm, not the exception. There are multiple-layers of management -- VPs reporting to VPs reporting to VPs, etc. -- and that leads to decision paralysis. I work with one of top development teams in the company, however I do not feel the team is valued by upper management, though we have legions of fans elsewhere -- mainly because we are very responsive. I would think long and hard before taking an IT job here. I was warned and didn't listen. Benefits have been pared back. Retirement is a joke. No bonuses or raises or very little in 2015."