394 Desktop Support Technician Reviews

"I enjoyed working with users on their issues and resolving any problems. I didn't like to work in the call center."

"I enjoyed the opportunity to look for solutions at your own discretion. Unfortunately my time spent there was very poor. Being the youngest employee in the section I was often ignored and treated badly by both supervision and co-workers."

"I enjoy being an Incident Handler because I excel at analyzing a situation as well as enjoy it. I like that I always get to see new things and that it is not always a repetitive and monotonous job. I also enjoy the ability to work alone at times, as well as with others."

"I love that being a Desktop Support Technician allows me to focus on making the end users' computing experience optimal, which can at times give me a bird's eye view of what the company's goal truly is about. Getting a real feel for how my work impacts other users' daily responsibilities is important to me."

"I love the instant gratification of getting the users' equipment up and running for them."

"I love being able to resolve issues for people, and I enjoy the "waiter" like service we provide. Walking to someones desk, fixing issues with equipment or programs, even installing something they needed. It gives me great pleasure to serve people, to provide them with something they need when they deed it and with a good attitude. I love the response from people, when you go out of your way for people they start treating you like a neigbor or relative almost, they hold you with high regard."

"I love meeting new people, new job roles and the challenges of the clients and discovering new ways to fix computers systems more efficiently."

"As a desktop support technician I've taken many notes and applied it in the workplace where I have gotten a lot of positive feedback in my work."

"I help other people use their technology."

"I didn't like the fact that there was no headroom for this employer."

"I love the everyday challenge and consistently learning new things every day."

"A dislike is that It has been turning into a low end job, and mostly contracted out. A good thing is that one is not always in the same place all the time."

"Helping people solve problems using information technology is the best part of the job. I hate when I don't have the support to fulfill the mission."

"There's lots of variety in my job, so things stay pretty interesting. We have a large pool of tickets to pull from so we can pick and choose what kind of work we do. My only frustration with the company is some of the red tape we have to go through to get simple tasks done through other departments."