394 Desktop Support Technician Reviews
Submit a ReviewPlease give us a one liner to describe this review.
"Priceless"
What do you like about working at MultiPlan?
"I enjoyed helping patients and working along side doctors and nurses."
Do you have any tips for others interviewing with this company?
"To make sure that you are comfortable with yourself. Also, to ask questions and find a place where you can be useful to daily operations."
What don't you like about working at MultiPlan?
"none except I would have liked to stay longer to gain more experience."
What do you like about working at EnergySolutions?
"Most of the staff are very good people but because the company is so large there are a lot of problems with communication."
Do you have any tips for others interviewing with this company?
"Unless your willing to bend over backwards to fit into the niche dont even bother applying. Thats not to say it doesnt pay well, they do but the bad out weighs the good there. Watch your back, DOCUMENT EVERYTHING, and never ask something verbally. Always email them and respectfully request a reply with an answer. So if you do get hired there be ready to have fun for the first 30 days, after that prepare to wear plate armor on your back."
What don't you like about working at EnergySolutions?
"There is something to be said about delgation of trust. The lack of trust between staff and managers is crazy. Watch your back, people have had to let the wounds heal for a while after leaving the company."
What suggestions do you have for management?
"I've never ran a large or medium size company. After owning my own business I think they need to use the trust training they have instead of ignoring it."
What do you like about working at teleNetwork?
"I can work from home and raises are pretty easy to get once you get the hang of the jobs. I can personal browse, work in pajamas, eat while working, use my own computer with no monitoring."
Do you have any tips for others interviewing with this company?
"Use this as an interim job; it is not great for the long term and any human deserves better for sitting around all day being screamed at for what the last tech did and the manager won't fix. Also, I do not make 30K a year, BlissFinder didn't have an option that went lower."
What don't you like about working at teleNetwork?
"You do not get a guaranteed break in an 8+ hour shift. L2s and Upper management are completely unresponsive, even when you have a legitimate issue. My current Team Leader seems to favor the employees who play games with him outside of work, and doesn't notice the rest of us. Most of us don't have the money to drop on MMOs and FPSs we aren't going to play outside of trying to get the TL to favor us. Not allowed to take a day off unless it is 3 weeks in advance; random weekend shifts get dumped on us with no warning or email if we are late or have to leave early. I may only work 40 hours a week avg, but with the high stress and no breaks, it feels like 60."
What suggestions do you have for management?
"I would allow my employees to have guaranteed scheduled lunch breaks, rather than use an automated tool that allows the Floor Manager to lock people out of breaks for the day arbitrarily. I would pay closer to industry standard --- I would start people at 9 or 10 bucks an hour. I would make sure that someone was on hand at all times to take supervisor calls, rather than a bunch of guys punting sup calls and leaving their employees on the line for long periods with furious, cursing, abusive customers yelling at them. I would make sure the procedure for sup calls was up to date, clear, and available to all employees. I would make sure that the procedure for additional sales was also up to date, clear, and available to all employees. I would automate passwords for tools using a wallet program for employees, available when they sign in, as well as automating metaframe programs. I would offer a more stable softphone program. I would make a tutorial available, or provide links and guidance to agents for writing their own scripts, rather than forcing them to rely on a few broken ones written by who knows. I would take the call load off of the L2s and place it squarely on L1s and Trs, leaving L2s available to provide advice and assistance. THey do not currently provide hardly any help to those new at the job. I use Google more than my teammates. Also, GUARANTEED BREAKS. If you can't afford to give your workers breaks, you can't afford to keep them employed. I WILL be leaving as soon as I'm afforded an opportunity. Also a little warning and information about the flooding in the Manila call centers would have been nice. Keeping your employees in the dark and tripling their workload and denying them breaks is not remotely considerate."
What do you like about working at ngmoco :)?
"I liked how in general, people were enthusiastic about working there, and there were a lot of good ideas generated. I also liked that there was some support if you wanted to learn something new"
Do you have any tips for others interviewing with this company?
"The possibility to grow is there, but you will have to work very very hard and be very vocal to get it."
What don't you like about working at ngmoco :)?
"I tried to advance my career from desktop support / corp IT systems to a junior system admin position, but they did not have a clear path for me to get there, nor did they know how to help me make that transition. I also had a hard time with my direct manager, in that he was one of the biggest obstacles in trying to make a path out of desktop support. I had little help from him and found out later that he did not bring up my concerns and desire to advance my career up to other managers in the team."
What suggestions do you have for management?
"Have a clear path for progress forward, and focus on internal development; some teams were stuck in a rut, while some teams were reorged several times, and it seemed like the business plan was changed completely every quarter"
Please give us a one liner to describe this review.
"I was challenged on a daily basis which allowed me to grow on many levels."
What do you like about working at Northrop Grumman?
"The opportunity to improve my skills working with different levels of users and to improve my technical skills due to the wide variety of Software that was deployed."
Do you have any tips for others interviewing with this company?
"Stay loyal, always look to better your skills, and do the best you can. Never say, That's not my job, and walk away. If you have exhausted all possible options within your job description and you are unable to directly solve the issue, direct the person in need to someone that can."
What don't you like about working at Northrop Grumman?
"Was informed on many occasions that training in specific systems were available, only never came to fruition."
What suggestions do you have for management?
"Management did a very good job. There isn't much for me to suggest except, your technicians under you are working very hard to improve and impress you and have many diversified talents. Maybe promoting from within your own team may be helpful."
Please give us a one liner to describe this review.
"Interesting and fun"
What do you like about working at Momento USA?
"The environment is very professional and seems like a team-oriented company."
Do you have any tips for others interviewing with this company?
"I did not have to interview but I would say, just be confident."
What don't you like about working at Momento USA?
"There is no opportunity advancement and the contract is almost over."
Please give us a one liner to describe this review.
"It was a very relaxed environment."
What do you like about working at Crossmark?
"I liked working with the Account Executives and training the Sales force."
Do you have any tips for others interviewing with this company?
"I have no comment on this one. It was an easy process."
What don't you like about working at Crossmark?
"The broker business is for changing deals and specials sometimes all in one day."
What suggestions do you have for management?
"I have no suggestions for management. Everything was in a nice environment."
Please give us a one liner to describe this review.
"I enjoyed working for the Engineers and Legal Department."
What do you like about working at Lexmark International?
"I liked the face to face interaction with the employees solving their technical issues."
Do you have any tips for others interviewing with this company?
"This company is very tight. Not a easy place to get a job with."
What don't you like about working at Lexmark International?
"Having to go out in the rain and snow to other buildings."
What suggestions do you have for management?
"Nothing in particular. Everyone was nice and easy to work for."
Please give us a one liner to describe this review.
"It was a very fast paced environment."
What do you like about working at Spectrum?
"I liked the fast paced environment and doing technical support for commercial customers."
Do you have any tips for others interviewing with this company?
"All jobs are only posted online with no way to contact anyone."
What don't you like about working at Spectrum?
"I was on call 24/7 every third week. But that wasn't really bad."
What suggestions do you have for management?
"The only suggestion is to hire people with more of a technical background."
Please give us a one liner to describe this review.
"ARX provided me with great experience"
What do you like about working at ARX Networks?
"Great IT Support Experience with servers and desktop. Different clients to support everyday"
Do you have any tips for others interviewing with this company?
"Need to be quick, fast, smart, and able to troubleshoot issue efficiently."
What don't you like about working at ARX Networks?
"Management needs to coordinate more additional employees for assistance and training"
What suggestions do you have for management?
"Hire more employees for growth and training. Need a manager and owner role to be seperated."
What do you like about working at The NPD Group?
"I liked working with a good team of support techs that related to me by always wanting to learn new things and the end users were mostly pleased with our work."
Do you have any tips for others interviewing with this company?
"To be yourself and do your best when applying and not hold back what you bring to the table."
What don't you like about working at The NPD Group?
"My last job at NPD, the IT management were very cheap when it came down to buying new support tools."
What do you like about working at IBM?
"I enjoyed learning new software and supporting software that I helped to develop."
Do you have any tips for others interviewing with this company?
"When interviewing make sure to answer the questions with as much detail that you can provide."
What don't you like about working at IBM?
"I had issues with my management team and I normally get along with anyone."
What suggestions do you have for management?
"I advise management to be more friendly and understanding of their employee needs."
What do you like about working at SRA International?
"Good coworkers that are very team oriented and helpful in assisting others."
What don't you like about working at SRA International?
"No knowledge management database offered as a resource for us to use."
What suggestions do you have for management?
"Creating a searchable knowledge base for known issues to offer first call resoluton."
Please give us a one liner to describe this review.
"Good work, good people, okay pay."
What do you like about working at NDC?
"No micromanaging. I am given the freedom to carry out tasks in a way that allows me to be creative. This is very important to me. They are also very understanding when it comes to time."
Do you have any tips for others interviewing with this company?
"This is a pretty laid back company with good people. Just be yourself and you would be fine."
What don't you like about working at NDC?
"My pay is not very competitive (though it is sufficient). The workload gets a little overwhelming sometimes"
What suggestions do you have for management?
"Implement a solid protocol for requesting support from the IT department. I usually get cornered and bombarded with requests which distracts me from what I set out to do in the first place."
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