3,708 Customer Service Representative Reviews
Submit a ReviewWhat do you like about working at UnitedHealth Group?
"I like to help the members who call in everyday. I enjoy being able to solve their problems."
Do you have any tips for others interviewing with this company?
"Don't come here thinking you will be in it to win it for the long haul. Just come in with the mindset of this being a stepping stone and nothing more."
What don't you like about working at UnitedHealth Group?
"The benefits suck! I had better benefits from them when I worked for another employer. Most medications are not covered and the out of pocket expenses are astronomical.The upper management is so out of touch with what is really going on, it is unreal. Each day, it seems more demands are heaped upon us with less guidance and time to do them. The bottom line at this company is how to increase profits for the top management to split and enjoy. I have received excellent annual reviews and received less than fifty cents in my raise. I only stay because it is a joy to be able to telecommute, although that needs work as well. We have no manager overnight, and there are no special directions or protocol for potential life threatening situations."
What suggestions do you have for management?
"Require the supervisors to spend at least 1-2 hours per week on the phones, servicing members and providers so they can see how unrealistic the goals we are presented are. Focus more on customer service and less on numbers. Make sure the sources of information stay as current and up-to-date as possible to avoid wrong information being divulged. Reward CSRs on an individual basis if they are stuck on a poorly performing team or work overnight and are unable to qualify for QVC bonus otherwise. Make sure to fight for fair and just raises to keep around the top performers and decrease the turnover rate."
Please give us a one liner to describe this review.
"The absolute worst company in the world ran by a snob family."
What do you like about working at BlueGolf?
"The only good thing about this company was the bars that were near by... Casey's comes to mind"
Do you have any tips for others interviewing with this company?
"Do not waste your time interviewing. They will tell you one thing and once you start its a total 360. Everyone in the company who has been there for three ore more years are still in the same position that they were in when they started. Stay far far away..."
What don't you like about working at BlueGolf?
"Owner is a snob who does not listen to any suggestions, thinks his product is flawless when it is a piece of crap.. Does not listen to suggestions from others even if it would help the company...VP who is the owners sister comes to the office two days a week and could not tell you the first thing about how the software works...The other VP has never even been to the office... That would be the owners brother...Sales people are lazy and expect everyone else to do their jobs for them..IT are idiots who always screw up the system.....customer service is a mess...4 employees and one sits on GChat all day chatting with his wife while looking at travelocity attempting to book his next vacation every day all day."
What suggestions do you have for management?
"Management This can't be a serious question. There is no management at BlueGolf. The managers have as much power as the guy who cleans the bathroom. The owner controls everything."
What do you like about working at Elite Manufacturing Corp.?
"I enjoyed the people I worked with. It was a friendly and fun atmosphere and I actually enjoyed going into work each morning."
Do you have any tips for others interviewing with this company?
"Prepare a response so you are ready for the question What do you know about our company. Know the interviewer's name and use it during the job interview. If you're not sure of the name, call and ask prior to the interview. Try to relate what you know about the company when answering questions."
What don't you like about working at Elite Manufacturing Corp.?
"I felt I was not challenged enough at the job. , the company offers a great opportunity for a good entry level position;I felt I was not able to reach my full potential because of the lack of challenge and there was no room for advancement in the company."
What suggestions do you have for management?
"If you have a weekly meeting use 10 minutes per meeting to have a topic about job motivation. Subject could be: - Write something positive every day on piece of paper posted on the office door."
Please give us a one liner to describe this review.
"Loved this place."
What do you like about working at PDQ Rentals?
"I loved everything about this place. The challenges, the work. I just loved it all"
Do you have any tips for others interviewing with this company?
"It is always in your best interest to show up at a job looking sharp. Dress for success."
What don't you like about working at PDQ Rentals?
"Working weekends was tough.My daughter plays Softball and I had difficult getting to some of her games"
What suggestions do you have for management?
"The only thing I could think of at this moment is to keep up the good work."
What do you like about working at Foss Manufacturing Co.?
"I was able to work unsupervised and there were not that many employees."
Do you have any tips for others interviewing with this company?
"Sometimes things can happen that are not right and we simply have to look out."
What don't you like about working at Foss Manufacturing Co.?
"Manager didn't appreciate the hard work I offered and there was no gratification."
What suggestions do you have for management?
"More incentives so that employees stay happy and have an open enviroment."
Please give us a one liner to describe this review.
"Working for a call center can be stressful but it is also not very challenging."
What do you like about working at Tower Hill Insurance?
"Dependable, understanding, organized, great environment, growing future, benefits, and they care about their employees."
Do you have any tips for others interviewing with this company?
"Just be yourself. The management team is very understanding and will work with you. But be a hard work and determined worker."
What don't you like about working at Tower Hill Insurance?
"I dont favor the position I currently I am currently working."
What suggestions do you have for management?
"There are alot of other employees under each supervisor. I think they need to relax on the work load of each supervisor or bring in another."
What do you like about working at Wilson Sporting Goods?
"I enjoy working with my individual accounts and my TM's. I also like working with my co-workers."
Do you have any tips for others interviewing with this company?
"I think everyone needs a clear idea of where they want to be in the future."
What don't you like about working at Wilson Sporting Goods?
"I don't like the constant indecision and no upward career opportunities."
What suggestions do you have for management?
"My advice to management is to think through issues before decisions are made and to be proactive in setting up processes."
Please give us a one liner to describe this review.
"I enjoyed learning new software and working with the Customer"
What do you like about working at ManpowerGroup?
"I enjoyed the opportunity to work with new software and working with the Customer on a daily baisis."
Do you have any tips for others interviewing with this company?
"This company has very little availability in the current office. I suggest asking about the available growth."
What don't you like about working at ManpowerGroup?
"There were little to now opportunity to advance within the local office."
What suggestions do you have for management?
"Consider the opportunities within the company and offer additional training for employees."
Please give us a one liner to describe this review.
"It was horrible! Worst job I have ever had!"
What do you like about working at Crescent Bank & Trust?
"Nothing was good about it. The infertile boss was jealous of people with kids."
Do you have any tips for others interviewing with this company?
"Do not work for them. They are a sinking ship with some asshole supervisors."
What don't you like about working at Crescent Bank & Trust?
"My boss was demoted, which was justified. But until that happened I had to put up with a lot of crap from her and her side kick."
What suggestions do you have for management?
"Don't take the supervisor's side all the time. Be objective."
Please give us a one liner to describe this review.
"Great company to work for"
What do you like about working at Pearson?
"The work environment and the ability of the people to get results when needed"
Do you have any tips for others interviewing with this company?
"be honest and have the best work ethics - the company thrive on a very honest work environment."
What don't you like about working at Pearson?
"The selection process for promotions and growth within the company is a bit confusing."
What suggestions do you have for management?
"Evaluate the selection process for growth within the company will be a lot better"
Please give us a one liner to describe this review.
"Learned how to competently handle customer complains."
What do you like about working at The Orange County Register?
"Met different types of people working at consumer services. Learned how to handle different types of customer complaints."
Do you have any tips for others interviewing with this company?
"Prepare for high volume of calls. Have good understanding of company policies."
What don't you like about working at The Orange County Register?
"Support from management not also available when needed. Equipment needed for jobs not always available."
What suggestions do you have for management?
"Organize work area so workers were more closely connected. Have material needed for work more readily available."
Please give us a one liner to describe this review.
"I had a good working relationship with my coworker and the supervisor"
What do you like about working at USA3000 Airlines?
"Meeting new people and handling new responsibility and seeing my job completed to my supervisor satisfaction."
What don't you like about working at USA3000 Airlines?
"Not having a set schedule and unble to train new employees."
What suggestions do you have for management?
"Should have continued flying to Fort Lauderdale from the Pittsburgh Area"
What do you like about working at AmeriPride Services?
"The people I work with and the job I do."
Do you have any tips for others interviewing with this company?
"Be very flexible financially because the market has huge flucuations"
What don't you like about working at AmeriPride Services?
"Lack of advancement opportunity and some of the upper level management"
What suggestions do you have for management?
"Gather more input from the service and sales personnel when making policies and strategies"
Please give us a one liner to describe this review.
"It was a wonderful experience."
What do you like about working at Blizzard Entertainment?
"The culture in general is probably the biggest selling point. A company for gamers, by gamers."
Do you have any tips for others interviewing with this company?
"You're a gamer. Make that a fact. We love gamers."
What don't you like about working at Blizzard Entertainment?
"You sometimes can feel pigeon-holed based off of the department you were hired in to at first, but all the resources are there."
What suggestions do you have for management?
"Further streamlining the functions we were performing would have prevented the mass lay off that we all had to endure."
What do you like about working at U.S. Solutions Group?
"I enjoyed helping people with there problems and the people"
What don't you like about working at U.S. Solutions Group?
"The late hours required and managment was not consitant with procedures"
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