Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

"Worst job experience I have ever had."

What do you like about working at Asurion?

"I loved my co-workers. They were pleasant and are the only thing that made that job halfway decent."

Do you have any tips for others interviewing with this company?

"Don't do it. Please seek employment elsewhere unless you are so desperate you are willing to give up free will... even then I would rather be unemployed and starve before working for this joke of a company!!"

What don't you like about working at Asurion?

"Where to start... I have had 4 different supervisors in the last 2 months. It was ridiculous. And every supervisor I had spent more time chatting with other supervisors and walking around the call center rather than doing their job. My mother has cancer and I am her caretaker... I had to take time off to take care of her since I had nobody else to help me and they basically told me this job should be more important. If you have to take time off, be prepared for a write up. The write up process goes verbal, written, final or so we were told. I missed a few days to take care of my mother and received a write up. I never received a verbal before that they went straight to the write up, then when I had to miss a day the NEXT month for a funeral I was fired. I never received my final OR my verbal, they wrote me up once then fired me the next time and never gave me the chance to make up the day I missed for the funeral in overtime which I was glad to do. When they fired me I was crying my eyes out while we were waiting on HR to do the final paperwork. There was complete and total disrespect for how upset I was and it was so unprofessional. Then they escorted me to the door and wouldn't allow me to get my things off my desk. They said they would box it up and I could meet the HR rep and get it later. If you meet the completely ridiculous metrics they put on you then you are on top of the world at that job, but the moment you slip up and do one thing wrong you are treated like you are a lower life form. They treat their employees the way they treat their customers... like we are idiots. I don't recommend this job to anyone and I don't recommend even paying for this insurance either, it's a complete and total rip off!!"

What suggestions do you have for management?

"Get up off your lazy butt and do your job. Stop walking around and talking. Just because you get a higher paycheck than me doesn't make me any less of a person, and I think they need to realize that."

"Stressful, performance based, fast paced, micro-managed."

What do you like about working at Asurion?

"Fast-paced, challenging. Good salary, some travel opportunity. Great group of people."

Do you have any tips for others interviewing with this company?

"Not really. If you can breathe - form a sentence, and turn on a computer, you'll probably get hired, whether you're right for the job or not, because we can't keep people."

What don't you like about working at Asurion?

"Micro-managed at every possible aspect, which trickles downwards from the VP's to the Director, to us, on to the Supervisor, and finally to the Front-line agents, who are the core of our business. The stress placed on people, and the total lack of control they have leaves them frustrated, helpless, and constantly on edge and insecure. The Bar is raised constantly, while at the same time more and more in the way of expectations is added without the training, tools, resources to do it. Too many different Departments each with their own goals who should be working together, are instead working against each other to further their own goals without regard for the impact on others. The stress we have recently been ordered to pass onwards is an incredible amount of pressure that I'm not sure all will survive. Trying to fight is useless as Directors, VP's, and Senior VP's are not open to hearing anything that doesn't meet their plan."

What suggestions do you have for management?

"First of all - listen to your people- they are the ones doing the work, and in the best position to advise on what works and what doesn't work. Secondly - Management needs to be able to fight for their workers without fear in order to best protect them, maintain morale, and get tasks accomplished in a non-threatening environment. Compensation at the below Manager level is actually quite low for the industry, and for the work they are required to do. Difficult to retain good employees as they tend to move on to higher pay, less stressful positions."

"Sinking like a torpedo - further downhill by the moment."

What do you like about working at Asurion?

"Mostly the potential. Asurion has accomplished so much, grown to not just a National, but an Inter-National force, and has almost unlimited potential in what it could potentially accomplish.Majority of people are wonderful - take true in pleasure in them the majority of the time."

Do you have any tips for others interviewing with this company?

"Management or Above - go for it. Project Developer - Probably. Front-line or Supporting Staff, think twice. The pressures, expectations, and lack of tools and resources make this a do only if you have no choice role."

What don't you like about working at Asurion?

"Absolutely atrocious technology and systems that are literally down more than up. Lack of urgency to system issues. Failure to provide adequate and even remotely functioning tools and resources to staff. This is not a new, or short-term concern but has been ongoing for the more than 5 years I've been here and are getting worse, not better. Senior Management and Executive Officers are totally out-of-touch with day-to--day operations. Tendency to apply Band-aids to wounds requiring major surgery, but refusal to treat the conditions. Inability to acknowledge and admit to mistakes. Stress levels have increased to unbearable levels and are impacting not only front-line, but Supervisor, Manager levels. Serious increases to FMLA, and longer-duration leaves. Unrealistic pressures. Micromanagement at every possible opportunity up to and including restroom time. Lack of support, training, development. Lack of focus - plans change minute to minute, not just day to day. Very poor communication between depts."

What suggestions do you have for management?

"Your Operational Workers are your business. Without them, you have no one to build those customer and client relationships. Get out of your office and see what they do. Understand what they deal with. Recognize and reduce unnecessary obstacles. Do not, under any circumstances, continue to call your overworked, over-stressed, and under-payed staff into meetings to brag about your profits and newest acquisitions. Since crap rolls downhill - maybe you should blame the person dropping it - not the one on the receiving end."

What do you like about working at Asurion?

"Growing business with tons of opportunities to grow professionally. High expectations but rewarded when you are successful."

Do you have any tips for others interviewing with this company?

"Understand the company and what we do. We are private so not as easy as getting an analyst report. Ask people!!!"

What don't you like about working at Asurion?

"The expectations are very high and we keep meeting them, which means the bar keeps going up."

What suggestions do you have for management?

"More communication to the working team. We have lots of successes as a company but don't always hear about them."

What do you like about working at Asurion?

"Pace, culture, casual dress, intelligent co-workers, no sick/vacation/PTO policy, good benefits."

Do you have any tips for others interviewing with this company?

"The pace and culture drives the organization, and it's something that either you love or you hate. Be ready for it."

What don't you like about working at Asurion?

"Expectations are extremely high the minute that you walk in the door, and the conversations and training that I had 3 months after I had started would have been extremely useful from day 1."

What suggestions do you have for management?

"Create a better training program and make processes and tribal knowledge more readily available."

"High stress, high reward. High learning opportunities."

What do you like about working at Asurion?

"Asurion's IT moves really, really fast. Many say Asurion years are equivalent to dog years. There is no vacation policy - you take off when you're able if your manager is okay with it. There are plenty of learning opportunities and freedom if you actively pursue these things. It is very high stress due to the speed but high pay. You get to wear many hats - I'm the product manager, project manager, business analyst, developer, administrator, and operator for three products."

Do you have any tips for others interviewing with this company?

"Show that you are driven, that you are not a yes-man, and that you are comfortable in a flexible, high-speed environment. I was hired because I demonstrated that I taught myself whatever I needed to know and took the initiative to do things correctly and completely."

What don't you like about working at Asurion?

"Nashville is terrible. The stress can really get to you if you do not manage it. Due to the speed, there is often a lack of focus. The business and IT management change goals frequently in attempts to keep up with customers. Due to the speed and lack of focus, personnel aren't given the time they need to keep the environment stable."

What suggestions do you have for management?

"Get more headcount. The speed is fine, but to get the environment stable, more personnel are needed."

"This is a fast paced environment!"

What do you like about working at Asurion?

"The culture that has been cultivated at Asurion is really great. I enjoy being in a fast paced environment and so it fits me."

Do you have any tips for others interviewing with this company?

"Be comfortable, confident, and most of all be yourself. Keep in mind things that you have done in the past and how they can be applied to your new work place."

What don't you like about working at Asurion?

"Currently there isn't too much I don't lik about the company. If you can't deal with the stress of a fast paced compnay, this company may not be for you."

What suggestions do you have for management?

"My direct managers are all very friendly, knowledgeable, and willing to help new hires learn processes."

"Best place I've ever worked."

What do you like about working at Asurion?

"Pay, challenges, training opportunities, location, team attitude, company sponsored events."

Do you have any tips for others interviewing with this company?

"Come and check Asurion out. If you like a fast paced work life, this is the place for you."

What don't you like about working at Asurion?

"There is not much that I don't like at Asurion, but lack of different healthcare options would be one thing."

What suggestions do you have for management?

"There isn't much that could be changed that would improve Asurion."

"Asurion is a great place to work. Performance based company."

What do you like about working at Asurion?

"Great people to work with. Management has very good vision for Company."

Do you have any tips for others interviewing with this company?

"Be confident, make sure to give reasonable answers. Dress well."

What don't you like about working at Asurion?

"I have literally nothing so far I don't like about Asurion."

What suggestions do you have for management?

"Keep up the good work, so we can keep having those good bonuses every year. :)"

"Great people."

What do you like about working at Asurion?

"I enjoy working with my coworkers. They are great individuals!!"

Do you have any tips for others interviewing with this company?

"Be prepared for a fast-paced environment. The dress code is very casual & great people."

What don't you like about working at Asurion?

"Training has been slow-going and not much direction from manager. Communication is lacking."

What suggestions do you have for management?

"Create formal training sessions for newcomers. It is difficult to learn about all the different carriers Asurion supports without formal training sessions."

What do you like about working at Asurion?

"Recognition at work. Fast pace of deliverables. Work friendly environment."

Do you have any tips for others interviewing with this company?

"Good place to work if you are fine with anytime calls and can reply to emails 24x7."

What don't you like about working at Asurion?

"Too many deliverables in short time. Processes that are delaying deliverables."

What suggestions do you have for management?

"Control the changes we push in environment, avoid delays due to bureaucracy."

"Asurion is a big happy family, dedicated to its customers."

What do you like about working at Asurion?

"I love how everyone is so supportive. It's one team. It's an environment that fosters learning and growth."

Do you have any tips for others interviewing with this company?

"Be yourself. Be confident. Get ready for an experience of a lifetime if you're hired."

What don't you like about working at Asurion?

"I don't like that everyone can't work for this company! :)"

What suggestions do you have for management?

"Continue to create an enviroment that encourages the growth and learning."

"My experience has made me aware of how much I can grow as a professional."

What do you like about working at Asurion?

"I like the people that the company brings on because we all share similar interests."

Do you have any tips for others interviewing with this company?

"Ensure that you are able to adapt to change and work in a high expectation environment."

What don't you like about working at Asurion?

"At times, I don't like the expectations that are placed on the workers."

What suggestions do you have for management?

"Become more aware of what your employees are actually doing."

What do you like about working at Asurion?

"Location and hours. Strong benefits. Plenty of opporunity for travel."

Do you have any tips for others interviewing with this company?

"They don't volunteer anything they don't want you to know ... ask,ask, ask - and ask some more!"

What don't you like about working at Asurion?

"Very top-heavy in upper management. Prohibitive to making decisions and getting things done. To many creative or innovate thinker - noone to do the actual work or even determine how it can realistically get done. The concept here is for someone who is trying to make a name for themselves to come in and change everything about everything without actually doing any work - just trickled it downwards - the bottom dwellers will be responsible for actally figuring out how to get it done - or burning out or getting fired trying."

What suggestions do you have for management?

"1) If it ain't broke - don't fix it. Change for the sake of change, just to make a name for someone is useless. Before making change - look at the longterm goal, and the steps needed to get there - then decide if change is warranted. 2) Get rid of some of your highly-paid but virtually useless upper-level management so that there are fewer people involved in decision making .... put those dollars into getting yourself some front-line, support teams, and supervisors who are the ones trying to do the actual work. 3) Education program for clients/customers 4) Compliance with Industry and Regulatory Standards - they are being broken every day."