Working at Asurion in Nashville, TN: 56 Employee Job Reviews by Real Employee working in Nashville, TN Area

"I have worked for Asurion for 3 years now as an Architect. I find the company a good fit for people wanting to press their experience and work across a many tiered architecture."

"Asurion has a wonderful atmosphere and a culture tailored towards innovation and success."

"Good company, I do not see myself being able to progress to a position where I can utilize my abilities."

"I have worked for Asurion for one year. I have found out the best way to move is to have friends in high places."

"No comment on this company, but do not carpool with a pretty co-worker, everyone is in your business like high school. No professionalism, but it's a call center."

"A very good company to work for."

"It is a very good company to work for."

"Asurion is an outstanding place to work and cares about it team members."

"I had a career transformation not too long ago and Asurion hired me as an IT Associate in April of last year just before graduating from Trevecca. I am truly thankful that I have been able to work for such a great company as my first IT job."

"I've worked with Asurion - PDOC in 2010 until 2013. This is one of my favorite companies I have worked with. My supervisors in the Philippines and in the Nashville, TN, US office were helpful and very encouraging in helping the team bring out the best in them."

"I worked for Asurion for 7 months and I found the company to be fair with its employees."

"I've worked at Asurion for about 2 years and overall it's an OK place to work."

"Surprisingly poor, given the reputation, size, and age of the business."

What do you like about working at Asurion?

"I work from home and am able to save on commuting, fuel, cafeteria, and time away from my own family. I like not having to have an elaborate wardrobe, and being able to leave work and be at home with my family when the day is done."

Do you have any tips for others interviewing with this company?

"If you need a job, are desperate, and out of options - then go for it - benefits are decent, and it's a paycheck. If you are looking for a long-term position - don't bother, it's not worth it."

What don't you like about working at Asurion?

"Morale is very low due to a number of things.... constant pressure, ever-changing goals, new policies, procedures, and goals every day. I don't like having another person sit in on my coaching sessions with my Supervisor - this should be my time to talk about my concerns, not feel nervous and on-guard because the session is being scored on a scorecard. The ever-changing environment, there is not enough support, training, and learning curve time to be successful. Their Help Desk personnel are virtually useless, and their systems are ancient, unstable, and unreliable - they are not up to the tasks we need to do."

What suggestions do you have for management?

"Those of us on the call floor are your business. We are the face of Asurion, and we are the face of the Client. Constantly demoralizing us, failing to provide adequate tools and resources, and constantly changing processes, targets, etc. creates an insecure, unstable environment I don't know how many people you lost last month alone - but I know it was a lot - there were new names missing every single day."

"Unfortunate, Ashamed, Uncomfortable."

What do you like about working at Asurion?

"Asurion talks a good talk. They are very good at putting on an encouraging, sunny, positive outlook, unfortunately they do not always walk the walk, and the public portrayal is not in alignment with the truth."

Do you have any tips for others interviewing with this company?

"I would give it very careful consideration. Research, consider your options, and be very, very prepared to be nothing more than a number. Their favorite expression is literally bodies in chairs... meaning they don't much care who it is, if they're breathing and can put a body in that seat - they're going to put you there, and then use you until you're plain worn out."

What don't you like about working at Asurion?

"This type of environment is a very performance and results oriented one, however there is a big difference between high expectations and an almost slavery-oriented work environment. Just borderline of the FSLA Laws, in many areas they continue to push the boundaries and deal with it only when they get caught. Many unethical actions, both internally with employees, and externally with customers and clients, sometimes outright deceitful."

What suggestions do you have for management?

"Honesty is the best policy, for one. When you freely admit that your clients are not always aware of your business practices, or that your customers are not voluntarily provided with complete information unless they push for it - you are opening yourself up to a world of trouble. Internally - your employees deserve respect, honesty, ethics, morals, and a productive, but not health-threatening pace of work."

"Demeaning, Demoralizing, Abusive, Insecure, Stressful, Pathetic."

What do you like about working at Asurion?

"Coworkers are pleasant and friendly, they help the days pass"

Do you have any tips for others interviewing with this company?

"If you have any other option - don't do it! Call Centers everywhere are rough - but I've never seen one this bad and I've been doing this work for over 20 years, I've only been here a little over a year and I'll be moving on as soon as possible."

What don't you like about working at Asurion?

"This company needs a reality check. They continue to push for more and more and more, but give nothing. They constantly change goals to make them un-attainable so that they don't have to pay bonuses, they will even change them mid-month with no warning. Their computer systems are pathetic, slow, glitchy, and frequently not working - Help Desk is useless since a 5-year old knows more than they do. I was recently put on an Action Plan giving me 30-days to reduce my call time. I was promised mentoring and coaching by a peer - however 3 weeks later I still have not received because they want good efficiency numbers and would rather send people home without pay than allow them to help others. My most recent meeting with my Supervisor was cancelled because their systems broke down (again), so I didn't get that help either - and then to top it off, AFTER they chose to cancel my meeting - they called me at home on my day off to do my performance review because they had a deadline they had to meet... they are disorganized, don't meet commitments, and treat people like dirt - they care nothing about you or the abuse you take daily from their customers (who have been lied to, misled, misinformed, you name it) - all they care about is that you produce like a machine."

What suggestions do you have for management?

"This is the United States, not some third world country - slavery and sweatshops are outlawed here. Take some of that money you're not paying us and put it into hiring IT people who have half a clue, and systems that work at least 50% of the time. Come out from hiding in your offices and see what we do every day - take some calls - show us how it's done if you think it's so easy!"